Each new Fisher & Paykel appliance comes with a two year Manufacturer's Warranty on parts and labour under which the Promoter will (at its option) repair or replace any part of the product which is found to be defective within two years from the date of purchase without cost to you for parts or labour.
Purchase a qualifying Fisher & Paykel appliance from a participating retailer between 1 February 2021 and 30 June 2021 and be eligible to receive an extension of your two year manufacturer’s warranty by an additional three years on the same terms and conditions. This offer is via online redemption only, your claim must be completed online by 30 September 2021. This offer does not extend the SmartDrive™ motor warranty on Fisher & Paykel washing machines
This manufacturer's warranty is an extra benefit and does not affect your legal rights. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. View full warranty terms here.
To make a claim under your manufacturer's warranty, book a service, or call Customer Care on 1300 650 590. The Promoter is the warrantor: Fisher & Paykel Australia Pty Limited, Level 1, 1 Eden Park Drive, Macquarie Park, NSW, 2113.
Promotion runs from 12.01am (AEDT) 1 February 2021 - 11.59pm (AEDT) 30 June 2021 at participating retailers nationally.
This promotional offer is only available on Qualifying Product(s) as detailed in the Eligible Product(s) list.
To claim your three year extension on the two year parts and labour Manufacturer's Warranty, you must complete the online claim form by 11.59pm (AEDT) on 30 September 2021 (even if your product(s) is on backorder – refer to question 7) in order to be eligible. You will receive a confirmation email advising you of your unique claim code.
When registering your claim you must supply the following information:
- Contact details - name (which must match the customer name on the proof of purchase), address, and daytime contact phone number.
- Product code(s) and serial number(s) of your qualifying product(s).
- Copy of your proof of purchase - a receipt/tax invoice indicating date of purchase, store (including address) invoice number, details of qualifying Product(s) including model number, the price paid (excluding any additional charges eg warranty costs) and total invoice amount.
Please note: Serial numbers may be located on the back facing panel of your appliance. Please make a note of the serial number prior to appliance installation.
Proof of purchase must be uploaded to your online claim form. You can provide us with your proof of purchase by scanning or taking a photo of your proof of purchase and uploading it with your claim form. All images must be legible. Please ensure that you retain your original proof of purchase.
No - redemption for this promotion is online only.
Yes. If a Qualifying Product(s) is on backorder ('out of stock') a deposit on that product(s) must be paid during the Promotional Period (1 February 2021 – 30 June 2021) to be eligible for this offer. Full payment and receipt of the product(s) (and therefore access to the product and serial number(s)) must occur before the Claims Closing Date (30 September 2021) in order to lodge an online claim for this promotional offer.
No. Customers who choose to delay the delivery of their Qualifying Product(s) beyond 30 September 2021 will not be eligible to claim for this offer.
No, purchases made from commercial or wholesale supplier are not eligible for this promotion.
Yes. Product(s) under rental agreements with a minimum period of no less than 18 months are eligible for this promotion. To qualify, a rental agreement must be established during the promotional period. Proof of rental agreement must be submitted
with your online entry to this promotion and must clearly detail the qualifying model(s) purchased, date of establishment of rental agreement and the rental term. Product(s) under rental plans with rental terms less than 18 months are ineligible to claim for this promotion.
If your claim is approved you will receive an approval email advising you of the period of the five year Manufacturer’s Warranty, as well as your reference number. To make a claim under the manufacturer’s warranty, visit Book a service, or call Customer Care on 1300 650 590.
Please contact us and provide your reference number (found in your confirmation of entry email) so we can follow up your claim.