Promotion runs from 3 September 2021 – 31 October 2021 at participating retailers in Australia. You must submit your claim by 30 December 2021 (unless your product is on backorder – please see Q5 below).
To be eligible, you must have purchased the Qualifying Product(s) from one of our Participating Retailers, find a Participating Retailer here.
If your claim is approved, you will receive an approval email and we will contact you to arrange a suitable date and time for inspection of your Qualifying Product(s). The delivery driver will inspect the Qualifying Product(s) at the agreed date and time, to ensure the Qualifying Product(s) is undamaged, in its original condition (other than fair wear and tear) and accompanied by all accessories and instruction manuals (also in original condition). Once checked and approved, the delivery driver will confirm that the refund can be made and will present the purchaser with a cheque in the name of the purchaser to the value of the amount paid for the appliance by the purchaser, and will retake possession of the product.
The Promoter will only collect Qualifying Product(s) from major metropolitan areas of Australia serviced by the Promoter’s delivery drivers, check if you are located within a major metropolitan area here. The costs of collection within major metropolitan areas will be covered by the Promoter. If you live outside of a metropolitan area, a collection charge of $99 (including GST) will be charged and must be paid to the Promoter prior to collection.
No. Redemption for this promotion is online only.
Yes. If you have purchased a Qualifying Product(s) within the Promotional Period and it is on backorder from the Participating Retailer, and the full purchase price is paid prior to submitting your claim, the 60-day period shall commence on the Qualifying Product(s) being available from the Participating Retailer to the purchaser for pickup or delivery, with such pickup or delivery date being no later than 31 January 2022 and the claim being received no later than 1 April 2022.
No. Customers who choose to delay the delivery of their Qualifying Product(s) beyond 30 December 2021 will not be eligible to claim for this offer. There is to be no extension of the claim period where the Qualifying Product(s) is available to the purchaser and the purchaser delays receiving it or taking possession of it. Any claims received after the relevant 60-day period will be ineligible.
No, purchases made from commercial or wholesale suppliers are not eligible for this promotion.
No. Products under rental agreements, or purchased under finance or payment agreements do not qualify for this promotion. Purchases of Qualifying Product(s) made by layby or Afterpay arrangements will not be accepted unless the purchase price and any other amounts owing are paid in full prior to registering your claim for this promotion.
Upon registering your claim, you will receive an email from Fisher & Paykel advising of receipt of your claim. If you have not received an approval email from Fisher & Paykel within 45 days, please contact us by replying to that email, or contacting us at AUS.Promotions@fisherpaykel.com.