5 Year Warranty

Terms and Conditions

Information on how to claim the 5 Year Warranty Promotion forms a part of these Terms and Conditions.

Participation in this promotion is deemed acceptance of these Terms and Conditions.

Who Can Claim?

Participation in this promotion is only open to Australian residents 18 years and over. Employees (and their immediate families) of the Promoter, participating retailers and agencies associated with this promotion are ineligible to claim. Immediate family means any of the following: spouse, ex-spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister or 1st cousin.

This promotion applies to purchases of A grade products only and does not apply to purchases of trade seconds or refurbished products.

Promotional Period

THIS OFFER HAS ENDED.

The promotion commences 12.01am (AEDT) 1 February 2022 and closes 11.59pm (AEDT) 30 September 2022 (Promotional Period). Claims must be received by the Promoter by 11.59pm (AEDT) 31 December 2022 (Claims Closing Date). Any claims received after this date will be ineligible.

Promotional Offer

Each new Fisher & Paykel appliance comes with a two year Manufacturer's Warranty on parts and labour under which the Promoter will (at its option) repair or replace any part of the product which is found to be defective within two years from the date of purchase without cost to you for parts or labour. Purchase a qualifying product as set out below (Qualifying Product(s)) from a participating retailer during the promotional period and register your claim online no later than the Claims Closing Date to be eligible to receive an extension of your two year Manufacturer's Warranty by an additional three years on the same terms and conditions. This offer does not extend to the SmartDrive™ motor warranty on Fisher & Paykel washing machines.

The Manufacturer's Warranty is an extra benefit and does not affect your legal rights. Fisher & Paykel appliances come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. View full Manufacturer's Warranty terms here. To make a claim under your Manufacturer's Warranty, book a service, or call Customer Care on 1300 650 590. The Promotor is the warrantor.

Qualifying Product(s)

This promotional offer is available on the following models (Qualifying Product(s)):

Qualifying Product(s) are to be paid in full prior to registering your claim for this promotion. Layby's will not be accepted unless paid in full within the Promotional Period. Qualifying Product(s) purchased under finance or payment agreements are eligible to participate in this promotion.

Product(s) under rental agreements with a minimum period of no less than 18 months are eligible for this promotion. To qualify, a rental agreement must be established during the Promotional Period. Proof of rental agreement must be submitted with your online claim and must clearly detail the Qualifying Product(s) purchased, date of establishment of rental agreement and the rental term. Product(s) under rental plans with rental terms less than 18 months are ineligible to claim for this promotion.

If a Qualifying Product(s) is on backorder ('out of stock') a deposit on that product(s) must be paid during the Promotional Period to be eligible for this offer. Full payment and receipt of the Qualifying Product(s) (and therefore access to the product and serial number(s)) must occur before the Claims Closing Date in order to lodge an online claim for this promotional offer.

You must register your claim by completing the online form. Claimants must agree to these full Terms and Conditions on the online claim form and supply the information marked as mandatory, including providing proof of purchase (or proof of rental agreement).

When registering your claim you must supply the following information:

1. Contact details - name of claimant (which must match the customer name on the proof of purchase), address, and daytime contact phone number. The promoter accepts NO responsibility for the customer providing incorrect details.
2. Product code(s) & serial number(s) of your Qualifying Product(s). These can be found on your product or product carton. Please ensure these are obtained before installing the product(s).
3. Copy of your proof of purchase - a receipt/tax invoice indicating customer name, date of purchase, store (including address) invoice number, details of Qualifying Product(s) including model number(s), the price paid (excluding any additional charges eg delivery costs) and total invoice amount.

You can provide a copy of your proof of purchase by either scanning or taking a photo of your proof of purchase and uploading with your claim form.

If the above proof of purchase requirements are not met, your claim will be declined and you will then be required to submit a new online registration form with the correct information.

Please ensure you retain your original proof of purchase. Failure to produce the proof of purchase when requested may, in the absolute discretion of the Promoter, result in the invalidation of a claimant's claim and forfeiture of any right to the Manufacturer's Warranty.

Upon registering your claim, you will receive an email from Fisher & Paykel advising of receipt of your claim. If you have not received an approval email from Fisher & Paykel within 45 days, please contact us by replying to that email, or contacting us at AUS.promotions@fisherpaykel.com.

This promotional offer is not available to customers who choose to delay delivery of their Qualifying Product(s) beyond the Claims Closing Date as the provision of product and serial number(s) is mandatory for entry into this promotion.

General

The offer is not applicable to trade (commercial) or wholesale suppliers, this includes but is not limited to purchases made from suppliers that do not generally sell direct to the public.

All claims are subject to verification by the Promoter. The Promoter reserves the right, at any time, to verify the validity of claims (including contacting the place of purchase) and claimants (including a claimant's identity, age and place of residence) and to disqualify any claimant who submits a claim that is not in accordance with these Terms and Conditions or who tampers with the claim process. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

Any misrepresentation or fraudulent information submitted by the claimant will disqualify the claim.

If the Promoter is unable to verify the authenticity of the product and serial number(s) supplied during the claim process, the claimant shall, if requested by the Promoter, provide an electronic image of the product and serial number(s) or cut out and post in the product and serial number(s) from the product carton.

The Promoter reserves the right to reject any claim where it suspects that any false or fraudulent claim is being made or where a claim has been made which does not comply with these terms.

Incomplete, indecipherable, or illegible claims will be deemed invalid.

This offer is not transferable or exchangeable and cannot be taken as cash. This offer is not valid in conjunction with any other offer, unless otherwise advised.

Provided your claim meets these Terms & Conditions and is approved, you will receive a confirmation email outlining the start and end dates of your Manufacturer's Warranty.

The Promoter reserves the right to vary these Terms and Conditions without notice, to modify, reschedule or terminate the promotion or to modify or extend the closing date and criteria of the promotion at its discretion.

The Promoter's decision on all matters pertaining to this promotion is final and binding and no correspondence will be entered into, except as otherwise stated in these Terms and Conditions. Claims are not transferrable or assignable.

The Promoter (or its associated or affiliated companies or third parties who have licensed its brands to the Promoter or contributed to the application) (Content Owner) own or license from third parties all application content. All application content remains the sole property of the applicable Content Owner and is protected under all relevant copyright, trade mark and other applicable laws. Nothing on the application should be construed as granting any license or rights to use or distribute any application content, without the Promoter's express written agreement or of the other applicable Content Owner.

This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook. Entrants understand that they are providing their information to the Promoter and/or agencies acting on its behalf and not to Facebook.

Except for any liability that cannot be excluded by law, the Promoter and its respective bodies corporate (including their officers, employees and agents) and Facebook excludes all liability whether arising in tort (including without limitation negligence), contract or otherwise for any personal injury; or any loss or damage (including, without limitation, loss of opportunity, loss of profits or loss of property); whether direct, indirect, special or consequential, arising in any way out of the promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter's control); (b) any theft, unauthorised access or third party interference; (c) any claim or offer that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in gift value; (e) any tax liability incurred by a claimant; or (f) participation in the promotion or use of a gift.

Any cost associated with accessing the promotional website is the claimant's responsibility and is dependent on the Internet service provider used. If for any reason, any aspect of this promotion is not capable of running as planned including, but not limited to, by reason of infection by computer virus, mobile network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the promotion, or invalidate any affected entries.

The Promoter collects personal information in order to conduct the promotion and may, for this purpose, disclose such information to third parties, including, but not limited to suppliers and as required, to Australian regulatory authorities, or use such information to contact the claimant in relation to this promotion. The claim is conditional on providing this information. If the claimant marks the applicable box, the Promoter may use the claimant's personal information for the purposes specified at the time of collection. Claimants should direct any requests to access, update or correct information to the Promoter. All claims become the property of the Promoter. These Terms and Conditions are deemed to incorporate our privacy policy and by entering the promotion, you accept the terms and conditions of our privacy policy. For further details, see our privacy policy.

This promotion and these Terms and Conditions are governed by Australian law.

The Promoter is Fisher & Paykel Australia Pty Ltd (ABN 71 000 042 080) of Level 1, 1 Eden Park Drive, Macquarie Park, NSW, 2113. ABN 71 000 042 080. Telephone 1300 650 590.