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5 Year Extended Manufacturer's Warranty

Purchase any qualifying Fisher & Paykel Column Refrigerator or Freezer from a participating retailer between 1 January 2019 and 31 December 2019 to be eligible to claim a 5 Year Extended Manufacturer's Warranty*. Online redemptions close 31 March 2020 after which no further claims will be accepted.

Eligible models

Integrated Column Qualifying Product
Refrigerators RS6121SLK1, RS6121SRK1, RS7621SLK1, RS7621SRK1
Freezers RS4621FLJK1, RS4621FRJK1, RS6121FLJK1, RS6121FRJK1, RS7621FLJK1, RS7621FRJK1 

FAQs

Q1. What is the promotional offer?

Purchase a qualifying Fisher & Paykel Column Refrigerator or Freezer from a participating retailer during the Promotional Period and be eligible to receive a five year parts and labour Manufacturer's Warranty from the date of purchase.  The Promoter will (at its discretion) repair or replace any part of the product which is found to be defective within five years from the date of purchase, without cost to you for parts or labour.


Q2. When & where is the promotion running?

Promotion runs from 1 January 2019 to 31 December 2019 at participating retailers.
 

Q3. How do I claim my Extended Manufacturer's Warranty?

To claim your three year extension on the two year parts and labour Manufacturer's Warranty, you must complete the online form here.

You will receive a confirmation email advising you of your unique claim code.


Q4. How do I submit a copy of my proof of purchase?

Proof of purchase must be uploaded to your online claim form. You can provide us with your proof of purchase by scanning or taking a photo of your proof of purchase and uploading it with your claim form. All images must be legible. Please ensure that you retain your original proof of purchase.

In order to validate your claim we require your proof of purchase to be in focus & legible and it must clearly show:

  • Customer name (must match the customer name on the claim form)
  • Date of purchase
  • Store Name, including address (address not applicable if purchased online)
  • Invoice number
  • Details of Qualifying Products including model number & the price paid (excluding any additional charges eg warranty costs)
  • Qualifying Product(s) have been paid for in full during the promotional period (with the exception of products on backorder - refer to question 7)
  • Total invoice amount

If proof of purchase requirements are not met above your claim will be declined and you will then be required to submit a new online registration form with the correct information.
 

Q5. What are the requirements for the claim form?

When registering your claim you must supply the following information:

  1. Contact details - name (which must match the customer name on the proof of purchase), address, and daytime contact phone number. 
  2. Product code(s) & serial number(s) of your qualifying product(s)
  3. Copy of your proof of purchase - a receipt/tax invoice indicating date of purchase, store (including address) invoice number, details of qualifying products including model number, the price paid (excluding any additional charges eg warranty costs) and total invoice amount.
     
Q6. Can I mail in my redemption form?

No - redemption for this promotion is online only.


Q7. My product is on backorder. Should I still enter?


Yes, if a Qualifying Product(s) is on backorder or 'out of stock', a deposit on that product must be paid during the Promotional Period to be eligible for this bonus offer. Full payment and receipt of the products (and therefore access to the serial number) must occur before 31 March 2020 in order for the customer to claim this offer.

Q8. Will products purchased from commercial (trade) or wholesale suppliers be accepted?

No, purchases made from commercial or wholesale supplier are not eligible for this promotion.


Q9. I have an eligible product under a rental agreement. Am I still eligible to enter?

Yes. Products under rental agreements with a minimum period of no less than 18 months are eligible for this promotion. To qualify, a rental agreement must be established during the promotional period. Proof of rental agreement must be submitted with your online entry to this promotion and must clearly detail the qualifying model(s) purchased, date of establishment of rental agreement and the rental term. Products under rental plans with rental terms less than 18 months are ineligible to claim for this promotion.

Q10. It has been 45 days since I submitted my claim and I have not received my approval email. What should I do?

Please contact us and provide your 12 digit unique code (found in your confirmation of entry email) so we can follow up your claim.


Q11. How do I book a service under the Extended Manufacturer's Warranty?

If your claim for this promotion is approved, you will receive an approval email advising you of the period of the five year parts and labour Manufacturer's Warranty, as well as your 12 digit unique claim code. Should the need for a service arise, please call customer care on 1300 650 590 and quote the 12 digit unique claim code.

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Terms and Conditions

Information on how to claim the bonus offer forms a part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions.

Who Can Claim?

Participation in this promotion is only open to Australian residents 18 years and over. Employees (and their immediate families) of the Promoter, participating retailers and agencies associated with this promotion are ineligible to claim. Immediate family means any of the following: spouse, ex-spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister or 1st cousin. Only one claim is permitted per person. This promotion applies to purchases of A grade products only and does not apply to purchases of trade seconds or refurbished products.

Promotional Period

The promotion commences at 9.00am (AEDT) on 1 January 2019 and closes at 11:59pm (AEDT) on 31 December 2019 (Promotional Period). Claims must be received by the Promoter by 11.59pm (AEDT) on 31 March 2020. Any claims received after this date will be ineligible.

Promotional Offer

Purchase a qualifying Column Refrigerator or Freezer as set out above in eligible models (qualifying products) from a participating retailer during the promotional period to be eligible to receive a five year Parts and Labour Manufacturer's Warranty from the date of purchase. The Promoter will (at its discretion) repair or replace any part of the product which is found to be defective within five years from the date of purchase, without cost to you for parts or labour.

This Manufacturer's Warranty is an extra benefit and does not affect your legal rights. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. View full terms here. To make a claim or book a service, call customer care on 1300 650 590 and quote the unique code which is provided in your approval email once your claim has been approved.

Qualifying products are to be paid in full prior to registering your claim for this promotion. Layby's will not be accepted unless paid in full within the promotional period. Qualifying products purchased under finance or payment agreements are eligible to participate in this promotion.

Products under rental agreements with a minimum period of no less than 18 months are eligible for this promotion. To qualify, a rental agreement must be established during the promotional period. Proof of rental agreement must be submitted with your online claim and must clearly detail the qualifying model(s) purchased, date of establishment of rental agreement and the rental term. Products under rental plans with rental terms less than 18 months are ineligible to claim for this promotion.

If a Qualifying Product is on backorder ('out of stock') a deposit on that product must be paid during the Promotional Period to be eligible for this offer. Full payment and receipt of the product(s) (and therefore access to the product serial number) must occur before 5:00PM on 31 March 2020 in order to lodge an online claim for this promotional offer.

You must register for your Extended Manufacturer's Warranty by completing the online form. Registrations close at 11:59pm (AEDT) on 31 March 2020 after which no further claims will be accepted. Claimants must agree to these full Terms & Conditions on the online registration form and supply the information marked as mandatory, including providing proof of purchase (or proof of rental agreement).

When registering your claim you must supply the following information:

  • Contact details - name (which must match the customer name on the proof of purchase), address, and daytime contact phone number. The promoter accepts NO responsibility for the customer providing incorrect details.

  • Product code(s) & serial number(s) of your qualifying product(s)

  • Copy of your proof of purchase - a receipt/tax invoice indicating date of purchase, store (including address) invoice number, details of qualifying products including model number, the price paid (excluding any additional charges eg warranty costs) and total invoice amount.

You can provide a copy of your proof of purchase by either scanning or taking a photo of your proof of purchase and uploading with your claim form.

  1. Scan your proof of purchase and save as a PDF
  2. Take a photo of your proof of purchase from your smartphone and make sure it is in focus and legible

This promotional offer is not available to customers who choose to delay delivery of any Qualifying Product beyond 31 March 2020 as the provision of serial numbers is mandatory for entry into this promotion.

If your claim is approved you will receive an approval email. If you do not receive your approval email within 45 days from submitting your claim, please contact us and ensure you include your full name and 12 digit unique code (found in your confirmation of entry email).

General

The offer is not applicable to trade (commercial) or wholesale suppliers, this includes but is not limited to purchases made from suppliers that do not generally sell direct to the public.

The offer is not applicable to trade (commercial) or wholesale suppliers, this includes but is not limited to purchases made from suppliers that do not generally sell direct to the public. This offer is not applicable on trade second products or refurbished products.

All claims are subject to verification by the Promoter. The Promoter reserves the right, at any time, to verify the validity of claims (including contacting the place of purchase) and claimants (including a claimant's identity, age and place of residence) and to disqualify any claimant who submits a claim that is not in accordance with these Terms and Conditions, or who tampers with the claim process. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

Incomplete, indecipherable, or illegible claims will be deemed invalid.

Any misrepresentation or fraudulent information submitted by the claimant will disqualify the claim.

Provided your claim meets Terms & Conditions and is approved you will receive a confirmation email outlining the start and end dates of your five year parts and labour Manufacturer's Warranty. This five year parts and labour Manufacturer's Warranty is an extra benefit and does not affect your legal rights. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repairs or replace if the goods fail to be of acceptable quality and the failure does not amount to a major failure. View full terms here. To make a claim call customer care on 1300 650 590. Fisher & Paykel Australia Pty Limited, Level 1, 1 Eden Park Drive, Macquarie Park, NSW, 2113.

The Promoter reserves the right to vary these terms and conditions without notice, to modify, reschedule or terminate the promotion, or to modify or extend the closing date and criteria of the Promotion at its discretion.

The Promoters' decision on all matters pertaining to this Promotion is final and binding, and no correspondence will be entered into, except as otherwise stated in these terms and conditions. Claims are not transferrable or assignable.

Except for any liability that cannot be excluded by law, the Promoter (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of property); whether direct, indirect, special or consequential, arising in any way out of the Promotion, including, but not limited to: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter's control); (b) any theft, unauthorised access or third party interference; (c) any claim or offer that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in gift value; (e) any tax liability incurred by a claimant; or (f) participation in the promotion or use of a gift.

Any cost associated with accessing the promotional website is the entrant's responsibility and is dependent on the Internet service provider used. If for any reason, any aspect of this promotion is not capable of running as planned including, but not limited to, by reason of infection by computer virus, mobile network failure, bugs, tampering, unauthorized intervention, fraud, technical failure or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the promotion, or invalidate any affected entries.

The Promoter collects personal information in order to conduct the Promotion and may, for this purpose, disclose such information to third parties, including, but not limited to suppliers and as required, to Australian regulatory authorities, or use such information to contact the claimant in relation to this Promotion. The claim is conditional on providing this information. If the claimant marks the applicable box, the Promoter may use the claimant's personal information for the purposes specified at the time of collection. Claimants should direct any requests to access, update or correct information to the Promoter. All claims become the property of the Promoter. These Terms and Conditions are deemed to incorporate our privacy policy and by entering the Promotion, you accept the terms and conditions of our privacy policy. For further details, see our privacy policy.

This promotion and these Terms and Conditions are governed by Australian law.

The Promoter is Fisher and Paykel Australia Pty Ltd of, Level 1, 1 Eden Park Drive, Macquarie Park, NSW, 2113. ABN 71 000 042 080.

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