Latest COVID-19 precautionary measures taken by Fisher & Paykel. Find out more
Fisher & Paykel Customer Care provides service assistance with Cooking, Dishwashing, Refrigeration and Laundry appliances.
If you need a service technician, no one is better qualified than your local Fisher & Paykel trained and authorised technician.
Local Fisher & Paykel service technicians are available in most metropolitan and some regional areas.
Areas that are not covered by our Fisher & Paykel service technicians will be covered by our nationwide Authorised Service Centre network.
To find a service technician in your area, please use our Service Locator Search form.
3.1.19. TYPES OF INFORMATION COLLECTED
We collect non-personally identifiable information about you in a number of ways, including by use of various technologies, including cookies, web beacons and similar technologies that automatically gather certain information about your on-line activities as you use this website. These technologies may track your activities through your IP address, computer settings and URLs that you visit before and after you visit this website.
We do not collect any personally identifiable information about you unless you voluntarily submit such information to us, by, for example, filling out the information we require to process an order you submit by telephone or on-line through this website. The term "personally identifiable information" means individually identifiable information about you, including your first and last name, home or other physical address, including street name and name of a city or town, e-mail address and telephone number.
3.1.20. IP ADDRESS LOGGING
Fisher & Paykel web servers collect domain names and/or IP addresses of users to measure what pages and features are accessed by our visitors. This information helps us administer the site, improve content and gather broad demographic information for aggregate use. Fisher & Paykel links IP addresses to personally identifiable information submitted. This information is used to verify whether a visitor has opted in to receiving additional information from Fisher & Paykel.
3.1.22. HOW WE USE INFORMATION
We use the information we collect from you while you are using the website in a variety of ways, including, for example, to process orders of products you submit through the website, to customize features and advertising that appear on the website, to deliver our website content to you, to measure user interests and traffic patterns, and improve the website and the services offered via the website. We may also use personally identifiable information to contact you regarding administrative notices, to resolve disputes, troubleshoot problems and enforce our agreements with you, including our Terms and Conditions of Use.
We reserve the right to use and to disclose to our affiliates, service providers and other third parties any or all of the information that we collect online about you and other visitors in any way and for any purpose not prohibited by applicable law. For example, we release your credit card information to the card-issuing bank to confirm payment for products purchased on this website; release your address information to the delivery service to deliver products that you ordered; and provide order information to third parties that help us provide customer service.
We will also release information about website visitors if required to do so by law or if, in our business judgment, such disclosure is reasonably necessary to comply with legal process, to enforce our Terms and Conditions of Use, or to protect the rights, property, or personal safety of our website, us, our affiliates, our officers, directors, employees, representatives, affiliated companies, our licensors, other users, and/or the public. We also reserve the right to disclose, sell and transfer personally identifiable information and non-personally identifiable information collected by us in connection with the direct or indirect sale, merger or other transactions that result in a change in control of Fisher & Paykel, a sale of Fisher & Paykel's assets, the formation of joint venture or similar arrangement.
In using the information we collect from you as described above, it may be necessary for us to transmit your personal information outside United Kingdom and you agree to this transfer.
Fisher & Paykel are under no obligation to monitor the conduct of its website users, but it may investigate and respond if violations are reported. Fisher & Paykel reserves the right to delete, remove or exclude any listing or information, in its sole discretion, that does not meet its intent and guidelines for the services offered on the website.
3.1.24. SECURITY PRECAUTIONS
We are committed to preventing others from unauthorized access to the personal information you provide to us, and we maintain commercially reasonable procedures and technology designed for this purpose. This website has reasonable technical and organizational security measures in place to protect the loss, misuse or alteration of information under our control. However, we cannot guarantee that unauthorized third parties will never be able to defeat those security measures. Although we cannot guarantee that our systems are 100% secure 100% of the time, we periodically update and test our technology in order to improve the protection of customer information. We suggest that you install anti-virus software on your computer and routinely check for viruses, keyloggers, spyware and other programs that may become installed on your computer without your permission. If you believe that you have received a virus from Fisher & Paykel, please contact us as soon as possible so that we may take remedial measures to remove the virus.
Fisher & Paykel do not send emails to customers requesting billing, login or password information. If you receive an email purporting to be from Fisher & Paykel that asks you to provide personal or account information, or login and passwords, do not provide such information unless you have first verified that the website or email is from Fisher & Paykel. Such emails may be fraudulent and used in connection with scams known as phishing. Fisher & Paykel ask that you report any suspicious emails or websites to Fisher & Paykel.
3.1.25. CHOICE/OPT OUT AND CONTACT INFORMATION
You may request copies of or have Fisher & Paykel make changes or corrections to personal information held by or on behalf of Fisher & Paykel's by contacting Fisher & Paykel. You may opt out of receiving further communications from us or others through any of the following methods: Send an email to Corporate.Enquiries@fp.co.nz
Send a request by mail to:
Fisher & Paykel Appliances Ltd
Unit D2, North Dublin Corporate Park,