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Fisher & Paykel Customer Care provides service assistance with Cooking, Dishwashing, Refrigeration and Laundry appliances.
If you need a service technician, no one is better qualified than your local Fisher & Paykel trained and authorised technician.
Local Fisher & Paykel service technicians are available in most metropolitan and some regional areas.
Areas that are not covered by our Fisher & Paykel service technicians will be covered by our nationwide Authorised Service Centre network.
To find a service technician in your area, please use our Service Locator Search form.
We reserve the right to change this Return Policy at any time without prior notice, in which case we will post the revised Return Policy on this website and update the "Last Updated" date to reflect the date of the changes. By continuing to use the website after we post any such changes, you accept this Return Policy, as modified.
You acknowledge this Return Policy is part of our Terms and Conditions of Use which may be viewed at http://www.fisherpaykel.com/ie/support/appliances-spare-parts-terms/. By using this website, you are acknowledging that you have read and understand our Terms and Conditions of Use and that you agree to be bound by the terms thereof.
Subject to the right of Consumers to return goods for refund under The Supply of Goods and Services Act and Distance Selling Regulations, Fisher and Paykel Appliances does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.
You must prior to returning any goods received, contact our Customer Services 1800 625 174 or e-mail us at firstname.lastname@example.org stating your name, a description of the goods or services concerned and the order number of the cancelled order. Failure to do so will result in a delay in processing your refund or the product being returned to you. All authorised returns must be returned to:
Returns, Fisher & Paykel Appliances Ltd. Maidstone Rd, Kingston, Milton Keynes, MK10 0BD. Fisher & Paykel Appliances Ltd
Unit D2, North Dublin Corporate Park,
To qualify for return, a product purchased through this website must satisfy all of the following conditions, to the extent applicable: (a) the product must have been purchased from us through this website or by telephone within 14 calendar days of the date you submit the product for return to us (b) the product must be unused and cased within its original packaging; (c) if the product is an electronic controller, the factory package seal shall be unbroken when returned to us; and (d) the product return must be shipped to us with the RR number issued pursuant to the procedures and conditions described below. Products that do not qualify for return pursuant to this paragraph will not be accepted for return and you shall assume the risk of loss and be responsible for all shipping costs and other costs that may be necessary to transport the product back to us. If we mistakenly accept delivery of a non-qualifying product, you must collect the product from us within thirty (30) days after delivery to us. If you do not reclaim the product within such 30-day period, you hereby release us from all liabilities and obligations with to respect to the product and you agree that we may dispose of the product in any manner deemed acceptable to us.
To obtain an RR number for a qualifying return, contact the Fisher & Paykel spare parts department at the following phone number: 01800 625 173 Monday to Friday 9am to 5pm or email email@example.com. An RR number will only be issued to you with proof of purchase and if one or more of the following conditions apply with respect to the product you wish to return: (a) we shipped a quantity in excess of the quantity specified in your order; (b) the product shipped was not listed on the invoice issued to you; (c) we shipped a mislabelled product (that is, the shipping label matches the invoice issued to you, but we shipped the wrong product); (d) we shipped the product to an address different than the one you provided when you placed the order; (e) we made an error processing the order you submitted to us (but orders we take from you by telephone are not eligible unless you confirm the material terms of the purchase order in writing to us within 24 hours of submitting the original order); (f) there is an error in the official parts manual posted or otherwise published by Fisher & Paykel at the time you submitted your purchase order, and that error caused you to order the wrong part from us; or (g) The parts received were damaged in transit.
Items Received Damaged:
We and our carriers take the greatest possible care to see that you order is delivered in pristine condition. However in the unlikely event that you take delivery of a parcel which shows signs of damage. Please, where a signature is required, sign that the parcel is damaged, then please report the damage WITHIN 3 WORKING DAYS by calling our Customer Service Department or emailing For Quality Reasons we have to inspect the items you have returns. Then, Subject to satisfactory inspection and test of the goods by our inspectors we will process the refund, replacement or repair for you, which ever is appropriate.
We will issue the RR to you and additional information required to facilitate return freight to Fisher & Paykel. We will not accept or process any returns that do not contain the RR number on the shipping carton.
Following us receiving your instruction to cancel your order and Fisher & Paykel Accept you will be refunded within 30 days of the acceptance. Refunds will be made to your credit card. An order can be cancelled anytime before the day of dispatch. When the order is cancelled the Fisher & Paykel team will contact you by phone to arrange the refund to your credit card. Once the product is dispatched the order can not be cancelled. In addition to the foregoing, the following return policies also apply. Fisher & Paykel cannot process or refund packages marked "Return to Sender" or any other packages not marked with an RR issued by us as required above. All return credits will be issued to the same credit card that was charged when ordering the product. After the shipping department receives your qualifying return, we will process the return and issue any applicable credits as soon as commercially reasonable under the circumstances of the return.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU OR TRADING STANDARDS.