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Service My Product

Fisher & Paykel Customer Care provides service assistance with Cooking, Dishwashing, Refrigeration and Laundry appliances.


Request Service Online

If you need a service technician, no one is better qualified than your local Fisher & Paykel trained and authorised technician.

Local Fisher & Paykel service technicians are available in most metropolitan and some regional areas.

Areas that are not covered by our Fisher & Paykel service technicians will be covered by our nationwide Authorised Service Centre network.

To find a service technician in your area, please use our Service Locator Search form.


We reserve the right to change this Shipping Policy at any time without prior notice, in which case we will post the revised Shipping Policy on this website and update the "Last Updated" date to reflect the date of the changes. By continuing to use the website after we post any such changes, you accept this Shipping Policy, as modified.

You acknowledge this Shipping Policy is part of our Terms and Conditions of Use which may be viewed at By using this website, you are acknowledging that you have read and understand our Terms and Conditions of Use and that you agree to be bound by the terms thereof.

Generally, we ship merchandise ordered on this website by FastWay Couriers delivery at the shipping rates indicated on this website from time to time. Certain other shipping options may be available for certain products and otherwise from time to time as indicated when you complete your on-line purchase. If the product you ordered is currently in stock and shipping is to be made by FastWay Couriers, orders received by us before 11:59 P.M. (GMT) will be dispatched the next working day. The expected delivery time after dispatch is 2-3 days. If the goods are not in stock and on back order, there can be in unusual circumstances up to an 8 week wait, especially for specially order items.

All shipping prices are quoted in Great British Pounds. No cash on delivery orders can be accepted. The risk of loss for all merchandise ordered on this website passes to you when the merchandise is delivered to the shipping carrier. Please note that certain orders may be subject to shipping constraints, and the available shipping times and dates may vary from item to item. Order processing is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization.

There may be delays in shipping products to you. In no event shall Fisher & Paykel be liable for any damages or loss of monies you may incur caused by delays in shipping and or delivery of products ordered. Deliveries can be delayed by part backorders (special orders), out of stock parts, rural addresses, weather, holidays or other reasons. No cancellations will be accepted due to shipping delays caused by the shipping carrier or due to incorrect delivery address information that you provide. We will reship another order at no charge if the non-delivery is caused by the shipping carrier or our mistake. In no event shall we be liable for losses caused by the shipping carrier.

You agree that any delivery confirmation provided to us by the shipping carrier is sufficient proof of delivery to the card holder, even without a signature.

These shipping terms are accepted by you by placing an order


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