Information on how to claim the cashback forms a part of these Terms and
Conditions. Participation in this promotion is deemed acceptance of these Terms and
Who Can Enter
Participation in this promotion is only open to New Zealand residents 18 years and
over. Employees (and their immediate families) of the Promoter, participating
retailers and agencies associated with this promotion are ineligible to claim.
Immediate family means any of the following: spouse, ex-spouse, child or step-child
(whether natural or by adoption), parent, step-parent, grandparent,
step-grandparent, uncle, aunt, niece, nephew, brother, sister or 1st cousin.
This promotion applies to purchases of A grade products only and does not apply to
purchases of trade seconds or refurbished products.
The promotion commences 12.01am NZST and
closes 11.59pm NZST
(Promotional Period). Claims must be received by the Promoter by 11.59pm NZST
(Claims Closing Date).
Any claims received after this date will be ineligible.
Purchase an eligible Front Loader Washing Machine and any Heat Pump Dryer to create
the perfect pair and receive up to $550 cashback via online redemption
from a participating retailer during the Promotional Period, in a single transaction
to be eligible to claim the corresponding cash amount.
Qualifying Products are to be paid in full prior to registering your claim for this
promotion. Layby's will not be accepted unless paid in full within the Promotional
Period. Qualifying Products purchased under finance or payment agreements are
eligible to participate in this promotion.
Products under rental agreements with a minimum period of no less than 18 months are
eligible for his promotion. To qualify, a rental agreement must be established
during the Promotional Period. Proof of rental agreement must be submitted with your
online claim and must clearly detail the qualifying model(s) purchased, date of
establishment of rental agreement and the rental term. Products under rental plans
with rental terms less than 18 months are ineligible to claim for this promotion.
If a Qualifying Product is on backorder ('out of stock') a deposit on that product
must be paid during the Promotional Period to be eligible for this offer. Full
payment and receipt of the product(s) (and therefore access to the product serial
number) must occur before the Claims Closing Date in order to lodge an online claim
for this promotional offer.
How to Claim
You must register for your claim online.
Claimants must agree to these full Terms and Conditions on the online registration
form and supply the information marked as mandatory, including providing proof of
purchase (or proof of rental agreement).
When registering your claim you must supply the following information:
Contact details - customer name (which must match the customer name on the proof
of purchase), address, daytime contact phone number and bank account details,
including Account Number and Account name. The Promoter accepts NO
responsibility for the customer providing incorrect account details.
Product and serial number(s) of your Qualifying Product(s). These can be found on your product or product carton. Please ensure these are obtained before installing the product(s).
Copy of your proof of purchase - a receipt/tax invoice indicating the customer
name, date of purchase, store (including address) invoice number, details of
Qualifying Products including model number, the price paid (excluding any
additional charges eg warranty costs) and total invoice amount.
You can provide a copy of your proof of purchase by either scanning or taking a photo
of your proof of purchase and uploading with your claim form.
Computer - scan your proof of purchase and save as a PDF
Smartphone - take a photo of your proof of purchase from your smartphone and make
sure it is in focus and legible
Please ensure you retain your original proof of purchase. Failure to produce the
proof of purchase when requested may, in the absolute discretion of the Promoter,
result in the invalidation of a claimant's claim and forfeiture of any right to a
If your claim is approved you will receive an approval email.
To follow up on the status of your claim, or if you do not receive your cashback
within 45 days of your approval email, please contact the Promoter and include
your full name, contact number and unique code (found in your approval email).
This promotional offer is not available to customers who choose to delay delivery of
their Qualifying Product(s) beyond the Claims Closing Date as the provision of
serial numbers is mandatory for entry into this promotion.
The claimant agrees that if they receive the cashback but then return the Qualifying
Product(s) under any returns policy the retailer may have, they will also return the
cashback to the Promoter.
The claimant is responsible for providing the correct bank account details. If the
bank details provided are incorrect and payment of the cashback cannot be
completed, your claim will be declined and the Promoter will contact the claimant to
advise that payment cannot be made. The claimant will then be required to submit a
new online registration form with the correct bank details. Other than as set out
here the bank account details provided in the online register form cannot be
The offer is not applicable to trade (commercial) or wholesale suppliers, this
includes but is not limited to purchases made from suppliers that do not generally
sell direct to the public.
All claims are subject to verification by the Promoter. The Promoter reserves the
right, at any time, to verify the validity of claims (including contacting the place
of purchase) and claimants (including a claimant's identity, age and place of
residence) and to disqualify any claimant who submits a claim that is not in
accordance with these Terms and Conditions or who tampers with the claim process.
Failure by the Promoter to enforce any of its rights at any stage does not
constitute a waiver of those rights.
Any misrepresentation or fraudulent information submitted by the claimant will
disqualify the claim.
If the Promoter is unable to verify the authenticity of the serial number supplied
during the claim process, the claimant shall, if requested by the Promoter, provide
an electronic image of the serial number or cut out and post in the serial number
from the product carton.
The Promoter reserves the right to withhold and / or refuse payment of the cashback
where it suspects that any false or fraudulent claim is being made or where a claim
has been made which does not comply with these terms.
Incomplete, indecipherable, or illegible claims will be deemed invalid.
The Promoter reserves the right to vary these Terms and Conditions without notice, to
modify, reschedule or terminate the promotion or to modify or extend the closing
date and criteria of the promotion at its discretion.
The Promoter's decision on all matters pertaining to this promotion is final and
binding and no correspondence will be entered into, except as otherwise stated in
these Terms and Conditions. Claims are not transferrable or assignable.
The Promoter (or its associated or affiliated companies or third parties who have
licensed its brands to the Promoter or contributed to the application) (Content
Owner) own or license from third parties all application content. All application
content remains the sole property of the applicable Content Owner and is protected
under all relevant copyright, trade mark and other applicable laws. Nothing on the
application should be construed as granting any license or rights to use or
distribute any application content, without the Promoter's express written
agreement or of the other applicable Content Owner.
This promotion is in no way sponsored, endorsed or administered by, or associated
with Facebook. Entrants understand that they are providing their information to the
Promoter and/or agencies acting on its behalf and not to Facebook.
Except for any liability that cannot be excluded by law, the Promoter and its
respective bodies corporate (including their officers, employees and agents) and
Facebook excludes all liability whether arising in tort (including without
limitation negligence), contract or otherwise for any personal injury; or any loss
or damage (including, without limitation, loss of opportunity, loss of profits or
loss of property); whether direct, indirect, special or consequential, arising in
any way out of the promotion, including, but not limited to, where arising out of
the following: (a) any technical difficulties or equipment malfunction (whether or
not under the Promoter's control); (b) any theft, unauthorised access or third party
interference; (c) any claim or offer that is late, lost, altered, damaged or
misdirected (whether or not after their receipt by the Promoter) due to any reason
beyond the reasonable control of the Promoter; (d) any variation in gift value; (e)
any tax liability incurred by a claimant; or (f) participation in the promotion or
use of a gift.
You accept the cashback entirely at your own risk and indemnify the Promoter in
respect of any claim for accident, injury or property damage that may occur in
connection with the cashback.
Any cost associated with accessing the promotional website is the claimant's
responsibility and is dependent on the Internet service provider used. If for any
reason, any aspect of this promotion is not capable of running as planned including,
but not limited to, by reason of infection by computer virus, mobile network
failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any
cause beyond the control of the Promoter which corrupts or affects the
administration, security, fairness, integrity or proper conduct of this promotion,
the Promoter may in its sole discretion cancel, terminate, modify or suspend the
promotion, or invalidate any affected entries.
The Promoter collects personal information in order to conduct the promotion and may,
for this purpose, disclose such information to third parties, including, but not
limited to suppliers associated with this promotion and as required, to regulatory
authorities, or use such information to contact the claimant in relation to this
promotion. The claim is conditional on providing this information. If the claimant
marks the applicable box, the Promoter may use the claimant's personal information
for the purposes specified at the time of collection. Claimants should direct any
requests to access, update or correct information to the Promoter. All claims become
the property of the Promoter. These Terms and Conditions are deemed to incorporate
This promotion and these Terms and Conditions are governed by New Zealand law.
The Promoter is Fisher & Paykel Appliances Ltd of 78 Springs Road, East Tamaki,
Auckland 2013, New Zealand.
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