View Menu Store Locator Search
Support

About Our Service

Appliance Service Repairs

Fisher & Paykel Customer Care is available 24 hours 7 days a week to provide assistance with Cooking, Dishwashing, Refrigeration and Laundry appliances, no matter the age of the product. This allows you to speak to a real person regarding any questions you may have relating to your Fisher & Paykel appliance. If servicing is required, no one is better to service your product than a locally trained and supported Fisher & Paykel service technician.

Fisher & Paykel Dedicated Network

  • Fisher & Paykel technicians are fully trained and are equipped with diagnostic tools to service your appliance.
  • Track the status of your job at any time on the day of the booking.
  • Excellent first time fix rate for services done by Fisher & Paykel.
  • Fisher & Paykel genuine parts are the best option if you wish your appliance to meet the original performance, design and safety specification. When using Fisher & Paykel trained and supported technicians you can be sure genuine parts will be used.
  • Flat rate labour fee of $120 regardless of time for all services and repairs completed in your home on a single product (parts are an additional cost). Multiple product options are available, please call our Customer Care for more details.
  • Mobile payment facilities available - EFTPOS and Credit Card.

Service Tracking

On the day of the job booking you will be provided with a job reference number. You will receive a text message reminder the night before with a clickable link on smartphone to track the status of your job on our Service Tracking page. Alternatively you go to our Service Tracking page and enter the job reference number from any device with internet access.

Areas We Cover

Fisher & Paykel service technicians are available in most major cities and some regional areas. See below for a list of areas we cover.

Outside the areas where our dedicated network is available we oversee a national team of trained and supported service centres. Their training and equipment is regularly updated to ensure you receive the best possible care.

Auckland

Auckland: North to Hatfields Beach, Dairy Flat, Albany, Whenuapai, Waitakere, Bethels Beach. South to Orere Point, Hunua, Drury, Pukekohe, Waiuku, Tuakau, Pokeno. Does not include Waiheke Island.

Hamilton

Hamilton: Urban and Surrounding Areas. Ngaruawahia, Te Awamutu - Surrounding Areas, Cambridge - Surrounding Areas

Rotorua

Rotorua: Metropolitan area and Surrounding Areas.

Tauranga

Tauranga: Urban and Surrounding Areas. Katikati, Te Puke, Paengaroa

Napier / Hastings

Napier Hastings: Urban and Surrounding Area.

Palmerston North

Palmerston North: Including Feilding and Ashhurst.

Wellington

Wellington: North to Upper Hutt, Porirua. Waikanae South to Wellington Central, Wainuiomata.

Nelson/Marlborough

Nelson: Stoke, Richmond, Picton, Blenheim, Kaikoura

Christchurch

Christchurch: Christchurch central. North to Brooklands, Kainga, Belfast. West to Templeton, Prebbleton. South to Halswell, Governors Bay, Lyttleton.

Dunedin

Dunedin: Dunedin central. North to Port Chalmers, Sawyers Bay. West to North Tairei, Wylies Crossing, Allenton, Mosgiel.

Invercargill

Invercargill: Surrounding Areas.

Installation Service

Fisher & Paykel service technicians are available in most major cities and some regional areas. See below for a list of areas we cover.

Outside the areas where our dedicated network is available we oversee a national team of trained and supported service centres. Their training and equipment is regularly updated to ensure you receive the best possible care.

more

SmartCare HealthCheck

Ask a trained and supported Fisher & Paykel technician to install and connect your new home appliance with our Smart Connect Installation service.

Fisher & Paykel SmartCare HealthCheck is a set of diagnostic tests and checks run on your Fisher & Paykel product to check its state of 'health', ensuring the product is installed correctly and is performing at its optimum level.

more

Request a Service Online

Find your local Fisher & Paykel trained service technician, or book your Service Request Online.

Fill in the form below to book a Fisher & Paykel trained and supported service technician. In some regional areas we will recommend a technician to service your Fisher & Paykel appliance.

Customer Care

24 hours, 7 days a week
0800 372 273

Questions or comments? Contact us

SIGN UP TO GET YOUR
ONLINE COOKBOOK

find out more