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Covid 19 Update

26 March 2020


 
 
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To our friends in the UK,

As part of our ongoing response to COVID-19, Fisher & Paykel is working closely with teams to ensure we provide a safe environment for our people, our customers, and our commercial partners.

Our business continues to operate with the same high standard of service we pride ourselves on at Fisher & Paykel, but with some changes around the way we work, reflecting the advice being supplied from the UK Government.

In these trying times, staying connected with each other is more important than ever. We invite you to connect through our digital channels and we will provide updates here as the situation evolves.
 

Remote working and social distancing

We are embracing new ways of working with all our teams now working from home. As a business, we have had strict policies in place for a number of weeks designed to minimise risk, including restrictions on travel, events and reducing meetings with third parties.


Customer service and appliance repairs


Urgent Appliance Repairs

The ability to maintain or repair your appliances will be of utmost importance to you at this time.

If you require an urgent repair, please call us on 08000 886 605 to talk our Service team, or you can make an online booking.

Please note, we fully support and will adhere to prioritising urgent repairs to appliances. Such appliances will be deemed as those necessary to ensure the continued health and safety of you and your family.  This will go some way towards minimising points of contact and ensures we all play our part in halting the spread of COVID-19.

We will be prioritising appliance repairs for NHS staff and other people working in critical occupations, as well as the elderly. Repair of refrigeration appliances will also be prioritised above other types of repair. Repairs and servicing of non-critical appliances like coffee machines or wine storage will be delayed.


Troubleshooting

Visit Product Help for troubleshooting tips on Fisher & Paykel appliances.  This is a great place to start for product support.

Our customer service team are also available to help provide troubleshooting solutions that may allow you to fix your appliance without the need for anyone to visit your home.  Please call 08000 886 605.  Our global call centre will be operating 24/7.

During the booking process you will be asked a few questions relating to your appliance and your ability to function without your appliance as well as the health of your household. It’s essential that these questions are answered accurately to ensure the safety of our service staff. Our staff will also follow additional hygiene and safety procedures at your home. Please comply with their requests to ensure everyone stays safe.
 

Delivery and installation

Deliveries to customers and consumers will continue, and we are now conducting a review of each delivery to ensure social distancing rules and sanitation guidelines are adhered to.

As the COVID-19 situation continues to shift and evolve, our plans may too. What will not change, however, is our absolute commitment to making sure our customers, employees and trade partners are safe.

Our best and stay well,

Rudi Khoury
EVP – Marketing & Customer Experience