Expert Tips


Find a Product Category below to see solutions to most common problems you may encounter with your appliance.

Built-In Ovens

The oven does not work

Possible Cause
The oven is not connected to electrical power.
Solution
Ensure the oven is connected to the power outlet.

Possible Cause
The household power supply is at fault.
Solution
The oven will go into 'Set Up' mode when the electricity is restored after a power cut. The oven mode and temperature displays will be unlit, unresponsive and show 'OFF'. The clock display will need to be reset.

The oven door does not open

Possible Cause
The oven is still in a self-clean mode (in selected models only).
Solution
The oven door will unlock when it has cooled to a safe temperature.

 

The oven light does not work

Possible Cause
The light bulb has blown.
Solution
Replace the light bulb. Possible Cause The oven is not connected to electrical power.
Solution
Ensure the oven is connected to a power outlet.

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The oven is not heating

Possible Cause
The oven door is not closed properly or has been opened too frequently during operation. 
Solution
Close the oven door properly as oven elements and fans turn off while opened.

Cooktops

The graphics appear to have worn off the glass

Possible Cause
It is probable that baked on food has obscured the graphics.
Solution
Use a razor scraper to remove the spills.

There is a metal sheen on the glass

Possible Cause
This likely to be caused by copper or aluminium bottomed pots. 
Solution
Ceramic cleaner should remove the marks. The cooktop should be cleaned regularly as stains allowed to burn onto the surface may react with the ceramic glass and not be removable.

The glass is being scratched

Possible Cause
This is often caused by rough edged cookware. 
Solution
Ensure pots and pans have flat smooth bases.

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The element turns itself on and off

Possible Cause
The element is cycling to prevent the glass from overheating or the controller is cycling to maintain the selected setting. 
Solution
This is normal.

DishDrawers

The DishDrawer™ will not start

Possible Cause
The power is not connected.
Solution
Connect the power supply.

Possible Cause
The LOCK feature is on.
Solution
Turn the LOCK off. Hold down the LOCK button until the 'Lock' symbol (prefinished models) or the green light (integrated models) disappears.

Possible Cause
The door is not closed properly.
Solution
Ensure the door is firmly closed.

Possible Cause
The START/PAUSE button has not been pressed.
Solution
Press the START/PAUSE button.

The DishDrawer™ will not drain

Possible Cause
The drain hose is bent or kinked.
Solution
Straighten the hose to allow water flow. Possible Cause The filter and/or drain hose is blocked. 
Solution Clean the filter plate/drain filter. Unblock the drain hose(s).

Dishes are left with water marks at the end of the wash cycle

Possible Cause
The DishDrawer™ is overloaded.
Solution
The DishDrawer™ is overloaded.

Possible Cause
The Rinse Aid setting is too low. 
Solution
Increase the Rinse Aid setting.

Possible Cause
Insufficient Rinse Aid. 
Solution
Ensure the Rinse Aid dispenser is sufficiently filled.

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Dishes are not clean at the end of the wash cycle

Possible Cause
The wash programme is unsuitable for the load.
Solution
Ensure the wash programme is suitable for the load or that soils are not too heavily baked on and require soaking.

Possible Cause
The spray arm is unable to rotate.
Solution
The spray arm is unable to rotate.

Possible Cause
The DishDrawer™ is overloaded or loaded incorrectly.
Solution
The DishDrawer™ is overloaded or loaded incorrectly.

Possible Cause
The detergent was placed in the wrong compartment. 
Solution
Ensure the detergent is placed in the larger compartment.

Possible Cause
There is not enough detergent used.
Solution
Check the detergent recommended usage guide.

Possible Cause
The detergent is unsuitable.
Solution
Ensure the detergent is recommended for domestic automatic dishwashers.

Possible Cause
Excessive food is not removed from dinnerware before being loaded.
Solution
Scrape off excess food and scraps from dinnerware before loading.

Possible Cause
The spray arm holes are blocked.
Solution
Ensure the spray arm is clean.

Possible Cause
The filter plate/drain filter is blocked.
Solution
Ensure the filter plate/drain filter is clean.

The dishes are not dry at the end of the cycle

Possible Cause
There is insufficient Rinse Aid.
Solution
Ensure the Rinse Aid dispenser is filled.

Possible Cause
The DishDrawer™ is overloaded or loaded incorrectly.
Solution
The DishDrawer™ is overloaded or loaded incorrectly.

Possible Cause
The Rinse Aid setting is too low.
Solution
Increase the Rinse Aid setting.

Possible Cause
The Eco wash programme was used.
Solution
Choose a standard wash programme.

The DishDrawer™ is foaming during the cycle

Possible Cause
There is too much egg in the wash load. 
Solution
Add detergent to the pre-rinse compartment.

Possible Cause
The Rinse Aid setting is too high.
Solution
Decrease the Rinse Aid setting.

Possible Cause
Too much detergent was used.
Solution
Refer to the detergent's recommended usage guide.

The DishDrawer™ is leaking water

Possible Cause
The drain hose has disconnected from the waste pipe.
Solution
Reconnect the drain hose to the waste pipe.

Possible Cause
The supply inlet hose has not been properly connected.
Solution
Ensure the inlet hose is connected securely.

The detergent was not dispensed during the cycle

Possible Cause
The detergent dispenser was wet when the detergent was loaded.
Solution
Dry the detergent dispenser before loading again to prevent caking.

The DishDrawer™ will not open

Possible Cause
The Child Lock function is on. 
Solution
The Child Lock function is on.

The DishDrawer™ interior is stained

Possible Cause
Foods such as tomato based products may stain the inside of the DishDrawer™.
Solution
Foods such as tomato based products may stain the inside of the DishDrawer™.

The DishDrawer™ is making excessive motor noise

Possible Cause
The filter plate/spray arm is incorrectly placed.
Solution
Ensure the filter plate/spray arm is correctly placed.

Possible Cause
There is no water in the motor area. This usually occurs on the first use or when the DishDrawer™ has not been used for long periods of time.
Solution
There is no water in the motor area. This usually occurs on the first use or when the DishDrawer™ has not been used for long periods of time.

The DishDrawer™ makes intermittent beeping noises

Possible Cause
The DishDrawer™ is in pause mode.
Solution
Close the drawer and press the START/PAUSE button.

gas cooktops

The cooktop does not light

Possible Cause
There is no power. 
Solution
Ensure the cooktop is plugged in and there is power to the wall socket.

Possible Cause
There is no gas.
Solution
Ensure the gas supply valve is turned on and the supply to the house is working. The gas should be heard when a burner is turned on.

Possible Cause
The gas igniters are dirty.
Solution
Clean with a toothbrush and methylated spirits.

Possible Cause
The burner parts are not properly located. Solution
Ensure the cooktop has been assembled correctly and the burner cap is sitting flat.

The burner flames are yellow/slow to start

Possible Cause
The burner parts are not located correctly. 
Solution
Ensure the cooktop has been assembled correctly and the burner cap is sitting flat.

Possible Cause
The burner parts are blocked with water.
Solution
Refer to the service person/installer.

Possible Cause
The gas (if bottled is used) is emptying.
Solution
Refill the gas bottle.

Possible Cause
The gas pressure is not at the correct level.
Solution
Refer to the service person/installer.

One of the burners has an uneven flame

Possible Cause
The burner parts are not located properly.
Solution
Ensure the cooktop has been assembled correctly and the burner cap is sitting flat.

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The cooktop goes out when the knob is released

Possible Cause
The 'Flame Failure' safety feature has been activated (where fitted).
Solution
Hold down the knob for five seconds when lighting a burner to ensure it is properly engaged.

fridges

The refrigerator does not operate

Possible Cause
The power switch is not turned on at the wall. 
Solution
Unplug the machine from the wall. Wait 60 seconds, plug back in and turn the power back on again.

Possible Cause
The household power supply is at fault.
Solution
Try plugging another electrical appliance into the power slot.

The internal light is not working

Possible Cause
The light bulb has blown. 
Solution
Change the light bulb.

The motor appears to operate for long periods

Possible Cause
The weather is hot or the door is being opened frequently.
Solution
Minimise door openings to allow the temperature in the refrigerator to stabilise.

Possible Cause
The refrigerator door is not sealing properly. 
Solution
Ensure the cabinet is level and the gasket seals are clean.

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The storage compartments are too warm

Possible Cause
The temperature setting is not correct.
Solution
Ensure the correct temperature is set.

Possible Cause
The door is being opened frequently.
Solution
Minimise door openings to allow the refrigerator temperature to stabilise.

There is condensation on the outside of the refrigerator

Possible Cause
This is not unusual during periods of high humidity.
Solution
Wipe outside surface dry.

There is a taste or odour in the ice cube trays

Possible Cause
There has been a transfer of taste/odour from foods which have not been covered properly. 
Solution
Ensure strong smelling foods are wrapped.

The food inside the refrigerator is freezing

Possible Cause
Food has been placed directly in front of air outlets (Active Smart models only).
Solution
Move chill sensitve foods away from the centre of the shelf.

Possible Cause
Food has been placed directly in contact with the evaporator plate (Cyclic and Compact models only).
Solution
Move chill sensitve foods away from the rear of the cabinet.

There is condensation inside the fresh food compartment

Possible Cause
The weather is humid or the door has been opened frequently.
Solution
Minimise the door openings to allow the temperature to stabilise and wipe dry.

Possible Cause
The door gasket is leaking.
Solution
Ensure the gasket is sitting flat and sealing tightly.

There is water in the vegetable bins

Possible Cause
Condensation has formed by the water produced by unwrapped vegetables.
Solution
Store vegetables loosely wrapped in plastic bags, although a small amount of condensation is important for vegetable storage.

Ice has built up inside the freezer compartment

Possible Cause
The freezer door is not closing properly.
Solution
Move items in the freezer so the door can close tightly. Ensure the door gasket seal is clean. For non frost free models, defrost the freezer if the ice has built up more than 6mm deep.

washing machines

Pressing the power button does not turn the machine on

Possible Cause
The power switch is not turned on at the wall.
Solution
Unplug the machine from the wall. Wait 60 seconds, plug back in and turn the power back on again.

Possible Cause
The household power supply is at fault.
Solution
Try plugging another electrical appliance into the power slot.

Pressing the START/PAUSE does not start the fill

Possible Cause
The water is not connected properly.
Solution
Check both hot and cold taps are turned on.

Possible Cause
The inlet hose screens are blocked.
Solution
Check the inlet hose screens and clear if blocked.

A small puddle of water is coming from under the machine

Possible Cause
Excessive splashing has occurred because the water level is too high for the amount of garments.
Solution
Manually select a lower water level.

Possible Cause
Excessive splashing has occurred because there are large bulky garments in the machine.
Solution
Wash on the Duvet/Doona, the Handwash or Delicate cycles.

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The machine is continually going out of balance

Possible Cause
The machine has not been installed correctly.
Solution
Check the machine is level and does not rock. Adjust the feet to level the machine.

Possible Cause
There is too much water for the load.
Solution
Manually select a lower water level.

Clothes are heavily wrinkled or creased

Possible Cause
The washing machine or dryer has been overloaded.
Solution
Select the PERMANENT PRESS or CREASABLES option as this will select a slower, shorter spin speed.

Possible Cause
Wet clothes have been left to sit in the washer or laundry basket. 
Solution
Hang the garments on the line or add to the dryer as soon as the wash cycle has finished.

The machine is continuously filling

Possible Cause
The machine is siphoning. 
Solution
To prevent siphoning:

  • the drain hose should not extend more than 20 mm from the end of the guide.
  • the height of the tandpipe or tub should be between 850 - 1200 mm.
There is detergent residue on the garments at the end of the wash

Possible Cause
The washing machine has been overloaded.
Solution
Reduce the size of the load and return the garments to the wash cycle.

Possible Cause
The detergent hasn't dissolved.
Solution
Check the detergent instructions as some need to be pre-dissolved.

Possible Cause
Cold water has been used for a hot water detergent.
Solution
Some detergents may not dissolve properly in cold water, check the detergents instructions.

The garments are still soiled after the wash process

Possible Cause
There is not enough detergent for the size of the load or the amount of soil on the garments.
Solution
Increase the amount of detergent. See your detergent pack for recommended usage.

Possible Cause
The washer has been overloaded.
Solution
Reduce the amount of garments in the machine.

Possible Cause
The incorrect wash settings have been used.
Solution
Increase the level selected on the machine and the wash temperature according to the soil type. For example, blood and mud are better washed in cold water, while oily soils wash better in warmer water. Separate light and heavily soiled items, as clothes can pick up soil from dirty wash water. Loads made up of articles of varying sizes will wash better (eg full loads of sheets may not wash as well).

Garments have become tangled in the washing machine

Possible Cause
The machine has used too much water (ie the wash has been underloaded).
Solution
Select a lower water level for smaller wash loads.

Possible Cause
Garments have been loaded incorrectly.
Solution
Load garments into the machine without wrapping around the agitator.