Expert Tips

See solutions to most common problems you may encounter with your appliance.
View our how to videos here.

Built In Ovens


The oven does not work

Possible Cause: The oven is not connected to electrical power. 
Solution: Ensure the oven is connected to the power outlet.

Possible Cause: The household power supply is at fault.
Solution: The oven will go into 'Set Up' mode when the electricity is restored after a power cut. The oven mode and temperature displays will be unlit, unresponsive and show 'OFF'. The clock display will need to be reset.

The oven is not heating

Possible Cause: The oven door is not closed properly or has been opened too frequently during operation. 
Solution: Close the oven door properly as oven elements and fans turn off while opened.

The oven door does not open

Possible Cause: The oven is still in a self-clean mode (in selected models only). 
Solution: The oven door will unlock when it has cooled to a safe temperature.

The oven light does not work

Possible Cause: The light bulb has blown. 
Solution: Replace the light bulb.

Possible Cause: The oven is not connected to electrical power. 
Solution: Ensure the oven is connected to a power outlet.

Electric Cooktops


The graphics appear to have worn off the glass

Possible Cause: It is probable that baked on food has obscured the graphics. 
Solution: Use a razor scraper to remove the spills.

The element turns itself on and off

Possible Cause: The element is cycling to prevent the glass from overheating or the controller is cycling to maintain the selected setting. 
Solution: This is normal.

There is a metal sheen on the glass

Possible Cause: This likely to be caused by copper or aluminium bottomed pots. 
Solution: Ceramic cleaner should remove the marks. The cooktop should be cleaned regularly as stains allowed to burn onto the surface may react with the ceramic glass and not be removable.

The glass is being scratched

Possible Cause: This is often caused by rough edged cookware. 
Solution: Ensure pots and pans have flat smooth bases.

Gas Cooktops


The cooktop does not light

Possible Cause: There is no power. 
Solution: Ensure the cooktop is plugged in and there is power to the wall socket. 

Possible Cause: There is no gas. 
Solution: Ensure the gas supply valve is turned on and the supply to the house is working. The gas should be heard when a burner is turned on. 

Possible Cause: The gas igniters are dirty. 
Solution: Clean with a toothbrush and methylated spirits. 

Possible Cause: The burner parts are not properly located. 
Solution: Ensure the cooktop has been assembled correctly and the burner cap is sitting flat.

The cooktop goes out when the knob is released

Possible Cause: The 'Flame Failure' safety feature has been activated (where fitted). 
Solution: Hold down the knob for five seconds when lighting a burner to ensure it is properly engaged.

The burner flames are yellow/slow to start

Possible Cause: The burner parts are not located correctly. 
Solution: Ensure the cooktop has been assembled correctly and the burner cap is sitting flat. 

Possible Cause: The burner parts are blocked with water. 
Solution: Refer to the service person/installer. 

Possible Cause: The gas (if bottled is used) is emptying.
Solution: Refill the gas bottle. 

Possible Cause: The gas pressure is not at the correct level. 
Solution: Refer to the service person/installer.

One of the burners has an uneven flame

Possible Cause: The burner parts are not located properly. 
Solution: Ensure the cooktop has been assembled correctly and the burner cap is sitting flat.

Refrigerators


The refrigerator does not operate

Possible Cause: The power switch is not turned on at the wall. 
Solution: Unplug the machine from the wall. Wait 60 seconds, plug back in and turn the power back on again. 

Possible Cause: The household power supply is at fault.
Solution: Try plugging another electrical appliance into the power slot.

The storage compartments are too warm

Possible Cause: The temperature setting is not correct. 
Solution: Ensure the correct temperature is set. 

Possible Cause: The door is being opened frequently. 
Solution: Minimise door openings to allow the refrigerator temperature to stabilise.

There is condensation on the outside of the refrigerator

Possible Cause: This is not unusual during periods of high humidity. 
Solution: Wipe outside surface dry

There is a taste or odour in the ice cube trays

Possible Cause: There has been a transfer of taste/odour from foods which have not been covered properly. 
Solution: Ensure strong smelling foods are wrapped.

The internal light is not working

Possible Cause: The light bulb has blown. 
Solution: Change the light bulb.

The food inside the refrigerator is freezing

Possible Cause: Food has been placed directly in front of air outlets (Active Smart models only). 
Solution: Move chill sensitve foods away from the center of the shelf. 

Possible Cause: Food has been placed directly in contact with the evaporator plate (Cyclic and Compact models only). 
Solution: Move chill sensitve foods away from the rear of the cabinet.

There is condensation inside the fresh food compartment

Possible Cause: The weather is humid or the door has been opened frequently. 
Solution: Minimise the door openings to allow the temperature to stabilise and wipe dry. 

Possible Cause: The door gasket is leaking. 
Solution: Ensure the gasket is sitting flat and sealing tightly.

The motor appears to operate for long periods

Possible Cause: The weather is hot or the door is being opened frequently. 
Solution: Minimise door openings to allow the temperature in the refrigerator to stabilise. 

Possible Cause: The refrigerator door is not sealing properly. 
Solution: Ensure the cabinet is level and the gasket seals are clean.

There is water in the vegetable bins

Possible Cause: Condensation has formed by the water produced by unwrapped vegetables. 
Solution: Store vegetables loosely wrapped in plastic bags, although a small amount of condensation is important for vegetable storage.

Ice has built up inside the freezer compartment

Possible Cause: The freezer door is not closing properly. 
Solution: Move items in the freezer so the door can close tightly. Ensure the door gasket seal is clean. For non frost free models, defrost the freezer if the ise has built up more than 6mm deep.

DishDrawer™


The DishDrawer™ will not start

Possible Cause: The power is not connected. 
Solution: Connect the power supply. 

Possible Cause: The LOCK feature is on. 
Solution: Turn the LOCK off. Hold down the LOCK button until the 'Lock' symbol (prefinished models) or the green light (integrated models) disappears. 

Possible Cause: The door is not closed properly. 
Solution: Ensure the door is firmly closed. 

Possible Cause: The START/PAUSE button has not been pressed. 
Solution: Press the START/PAUSE button.

Dishes are not clean at the end of the wash cycle

Possible Cause: The wash programme is unsuitable for the load. 
Solution: Ensure the wash programme is suitable for the load or that soils are not too heavily baked on and require soaking. 

Possible Cause: The spray arm is unable to rotate. 
Solution: The spray arm is unable to rotate. 

Possible Cause: The DishDrawer™ is overloaded or loaded incorrectly. 
Solution: The DishDrawer™ is overloaded or loaded incorrectly. 

Possible Cause: The detergent was placed in the wrong compartment. 
Solution: Ensure the detergent is placed in the larger compartment. 

Possible Cause: There is not enough detergent used. 
Solution: Check the detergent recommended usage guide. 

Possible Cause: The detergent is unsuitable. 
Solution: Ensure the detergent is recommended for domestic automatic dishwashers. 

Possible Cause: Excessive food is not removed from dinnerware before being loaded. 
Solution: Scrape off excess food and scraps from dinnerware before loading. 

Possible Cause: The spray arm holes are blocked. 
Solution: Ensure the spray arm is clean. 

Possible Cause: The filter plate/drain filter is blocked. 
Solution: Ensure the filter plate/drain filter is clean.

The DishDrawer™ is foaming during the cycle

Possible Cause: There is too much egg in the wash load. 
Solution: Add detergent to the pre-rinse compartment. 

Possible Cause: The Rinse Aid setting is too high. 
Solution: Decrease the Rinse Aid setting. 

Possible Cause: Too much detergent was used 
Solution: Refer to the detergent's recommended usage guide.

The DishDrawer™ is leaking water

Possible Cause: The drain hose has disconnected from the waste pipe. 
Solution: Reconnect the drain hose to the waste pipe. 

Possible Cause: The supply inlet hose has not been properly connected. 
Solution: Ensure the inlet hose is connected securely.

The DishDrawer™ will not drain

Possible Cause: The drain hose is bent or kinked. 
Solution: Straighten the hose to allow water flow. 

Possible Cause: The filter and/or drain hose is blocked. 
Solution: Clean the filter plate/drain filter. Unblock the drain hose(s).

The dishes are not dry at the end of the cycle

Possible Cause: There is insufficient Rinse Aid. 
Solution: Ensure the Rinse Aid dispenser is filled. 

Possible Cause: The DishDrawer™ is overloaded or loaded incorrectly. 
Solution: The DishDrawer™ is overloaded or loaded incorrectly. 

Possible Cause: The Rinse Aid setting is too low. 
Solution: Increase the Rinse Aid setting. 

Possible Cause: The Eco wash programme was used. 
Solution: Choose a standard wash programme.

The detergent was not dispensed during the cycle

Possible Cause: The detergent dispenser was wet when the detergent was loaded. 
Solution: Dry the detergent dispenser before loading again to prevent caking.

The DishDrawer™ will not open

Possible Cause: The Child Lock function is on. 
Solution: The Child Lock function is on.

Dishes are left with water marks at the end of the wash cycle

Possible Cause: The DishDrawer™ is overloaded. 
Solution: The DishDrawer™ is overloaded. 

Possible Cause: The Rinse Aid setting is too low. 
Solution: Increase the Rinse Aid setting. 

Possible Cause: Insufficient Rinse Aid. 
Solution: Ensure the Rinse Aid dispenser is sufficiently filled.

The DishDrawer™ interior is stained

Possible Cause: Foods such as tomato based products may stain the inside of the DishDrawer™. 
Solution: Foods such as tomato based products may stain the inside of the DishDrawer™.

Washing Machines


Pressing the power button does not turn the machine on

Possible Cause: The power switch is not turned on at the wall. 
Solution: Unplug the machine from the wall. Wait 60 seconds, plug back in and turn the power back on again. 

Possible Cause: The household power supply is at fault.
Solution: Try plugging another electrical appliance into the power slot.

The machine is continually going out of balance

Possible Cause: The machine has not been installed correctly.
Solution: Check the machine is level and does not rock. Adjust the feet to level the machine. 

Possible Cause: There is too much water for the load. 
Solution: Manually select a lower water level.

Clothes are heavily wrinkled or creased

Possible Cause: The washing machine or dryer has been overloaded. 
Solution: Select the PERMANENT PRESS or CREASABLES option as this will select a slower, shorter spin speed. 

Possible Cause: Wet clothes have been left to sit in the washer or laundry basket. 
Solution: Hang the garments on the line or add to the dryer as soon as the wash cycle has finished.

Pressing the START/PAUSE does not start the fill

Possible Cause: The water is not connected properly.
Solution: Check both hot and cold taps are turned on. 

Possible Cause: The inlet hose screens are blocked. 
Solution: Check the inlet hose screens and clear if blocked.

The machine is continuously filling

Possible Cause: The machine is siphoning. 
Solution: To prevent siphoning:

  • the drain hose should not extend more than 20 mm from the end of the guide.
  • the height of the tandpipe or tub should be between 850 - 1200 mm.

There is detergent residue on the garments at the end of the wash

Possible Cause: The washing machine has been overloaded. 
Solution: Reduce the size of the load and return the garments to the wash cycle. 

Possible Cause: The detergent hasn't dissolved. 
Solution: Check the detergent instructions as some need to be pre-dissolved. 

Possible: Cause Cold water has been used for a hot water detergent. 
Solution: Some detergents may not dissolve properly in cold water, check the detergents instructions.

A small puddle of water is coming from under the machine

Possible Cause: Excessive splashing has occurred because the water level is too high for the amount of garments. 
Solution: Manually select a lower water level. 

Possible Cause: Excessive splashing has occurred because there are large bulky garments in the machine. 
Solution: Wash on the Duvet/Doona, the Handwash or Delicate cycles.

The garments are still soiled after the wash process

Possible Cause: There is not enough detergent for the size of the load or the amount of soil on the garments. 
Solution: Increase the amount of detergent. See your detergent pack for recommended usage. 

Possible Cause: The washer has been overloaded. 
Solution: Reduce the amount of garments in the machine. 

Possible Cause: The incorrect wash settings have been used. 
Solution: Increase the level selected on the machine and the wash temperature according to the soil type. For example, blood and mud are better washed in cold water, while oily soils wash better in warmer water. Separate light and heavily soiled items, as clothes can pick up soil from dirty wash water. Loads made up of articles of varying sizes will wash better (eg full loads of sheets may not wash as well).

Garments have become tangled in the washing machine

Possible Cause: The machine has used too much water (ie the wash has been underloaded). 
Solution: Select a lower water level for smaller wash loads. 

Possible Cause: Garments have been loaded incorrectly. 
Solution: Load garments into the machine without wrapping around the agitator.

Dryers


Pressing POWER or setting the timer does not turn the machine on

Possible Cause: The power switch is not turned on at the wall. 
Solution: Unplug the machine from the wall. Wait 60 seconds, plug back in and turn the power back on again. 

Possible Cause: The household power supply is at fault.
Solution: Try plugging another electrical appliance into the power slot.

Possible Cause: The dryer door is open. 
Solution: Ensure the door is securely closed. 

Possible Cause: The Timer is on. 
Solution: Turn the Time to the off position.

The dryer continuously stops and starts

Possible Cause: The wrinkle guard is on. 
Solution: Ensure the wrinkle guard has been turned off.

The clothes are still damp at the end of the drying cycle

Possible Cause: The dryer setting is not suitable. 
Solution: Select a higher dryness level. 

Possible Cause: The load size is too small. 
Solution: Increase the load size as very small loads may under-dry.

The dryer makes beeping noises or the pattern of lights are unfamiliar

Possible Cause: The dryer needs to be restarted. 
Solution: Turn the dryer off at the wall. Wait 15 seconds and turn it back on. Press the power button.

The dryer cycle is taking a long time to dry garments

Possible Cause: The lint filter needs cleaning. 
Solution: Clean the lint filter. 

Possible Cause: The airflow is obstructed. 
Solution: Ensure the airflow is free from obstruction.