Expert Tips


Find solutions to the most common problems you may encounter with your appliance. 

View our current range of how-to videos here.

Built-In Ovens and ranges

The oven won't turn on

Troubleshooting tips

  • Check the mains power or the isolation switch - this is usually located in the kitchen. If there has been a power failure recently, your oven will need to be serviced. Click here to schedule a technician to inspect your oven.  

The oven door won't open

Troubleshooting tips

  • Your oven may be in Self-Clean mode (selected models only). If so, the door will unlock when the oven has cooled to a safe temperature. 

The oven light doesn't work

Troubleshooting tips

  • Check the bulb. If it needs replacing, order a new one here.

The glass door is broken

Troubleshooting tips

  • There can be a delay after an impact or knock before the glass shatters. This is usually easy to repair. Call a Fisher & Paykel technician to talk through the options. 

The oven isn't heating

Troubleshooting tips

  • Check that the oven door is closed properly. Oven elements and fans will switch off automatically if the door is open or ajar.  
  • If this doesn't help, click here to schedule a technician to inspect your oven. 

The display is on but the oven won't work

Troubleshooting tips

  • The oven's Automatic Cooking, Child Lock or Control Lock functions (selected models only) may have been activated. Check the Use and Care manual that came with your oven for instructions on how to turn these functions off. 
  • If an error code is displayed on the control panel, take a note of it and call a Fisher & Paykel technician for advice.

The fan doesn't stop when the oven is turned off

Troubleshooting tips

  • If you have a wall oven, the cooling fan will run for up to two hours after it is switched off to reduce the temperature. 
  • If you think there is a fault with your fan, call a Fisher & Paykel technician for advice.

Electric Cooktops

The graphics appear to have worn off the glass

Troubleshooting tips

  • Baked-on food may have obscured the graphics. Use a razor scraper to remove the spills.

There is a metallic sheen on the glass

Troubleshooting tips

  • This is often caused by copper- or aluminium-bottomed pots. Ceramic cleaner should remove the marks. Your cooktop should be cleaned regularly, as spills that are allowed to burn into the surface may react with the ceramic glass and not be removable.

The glass is scratched

Troubleshooting tips

  • Scratches are often caused by rough-edged cookware. Ensure pots and pans have flat, smooth bases.

The elements turn themselves on and off

Troubleshooting tips

  • This is normal. The elements are cycling to prevent the glass from overheating or the controller is cycling to maintain the selected setting. 

The elements stay on high

Troubleshooting tips

  • A technician will need to inspect your cooktop. Click here to schedule a visit. 

The cooktop glass is broken

Troubleshooting tips

  • This is usually easy to repair. Click here to schedule a technician to inspect your cooktop. 

The elements don't work at all

Troubleshooting tips

  • If your model has a Control Lock function, check that it is switched off. 
  • Check the mains power or the isolation switch - this is usually located in the kitchen. 
  • If these steps don't help, click here to schedule a technician to inspect your cooktop. 

The dials won't turn or are really hard to turn

Troubleshooting tips

  • Check that there is nothing stuck underneath the dials. 
  • If you have removed the dials, check that they are refitted correctly. Call a Fisher & Paykel technician if you need help with this. 

DishDrawers

The DishDrawer™ won't start

Troubleshooting tips

  • Check that the power is connected.
  • Check that your dishwasher's Lock mode is not activated. To do this, hold down the Lock button until the Lock symbol (pre-finished models) or the green light (integrated models) disappears. 
  • Check that the door is closed properly. 
  • Check that the Start/Pause button has been pressed. 
  • If none of these steps help, click here to schedule a technician to inspect your DishDrawer™. 

Dishes are not clean at the end of the cycle

Troubleshooting tips

  • Check that the wash programme is suitable for the load.
  • Scrape off excess food from dinnerware before loading and pre-soak baked-on food residue.
  • Check that the spray arm is able to rotate freely. 
  • Check that your DishDrawer™ is not overloaded or loaded incorrectly (check the User Guide for loading instructions). 
  • Check that the detergent is in the correct (larger) compartment. 
  • Check that you are using the right amount of detergent. 
  • Check you are using a detergent that is recommended for domestic automatic dishwashers. 
  • Check that the spray arm is clean. View our how-to video here
  • Check that the filter plate/drain filter is clean. 

Dishes are not dry at the end of the cycle

Troubleshooting tips

  • Check that the Rinse Aid dispenser is filled.
  • Check that your DishDrawer™ is not overloaded or loaded incorrectly (consult the User Guide for loading instructions).
  • Try increasing the Rinse Aid setting.
  • If you were using the Eco wash setting, try a standard wash program.

The DishDrawer™ is leaking water

Troubleshooting tips

  • Check that the drainage hose is connected securely to the waste pipe.
  • Check that the inlet hose is connected securely.

The DishDrawer™ won't drain

Troubleshooting tips

  • Check for and straighten any kinks in the drainage hose. 
  • Check for and clear any blockages in the filter plate/drain filter.   
  • If these steps don't help, click here to schedule a technician to inspect your DishDrawer™.

 

The DishDrawer™ won't open

Troubleshooting tips

  • Check that the Child Lock function is off.

The DishDrawer's™ interior is stained

Troubleshooting tips

  • Foods such as tomato-based products may stain the inside of your DishDrawer™.

The DishDrawer's™ motor is noisy

Troubleshooting tips

  • Check that the filter plate/spray arm is correctly placed.
  • Excess noise may be caused by a lack of water in the motor area. This usually occurs on the first use or when the DishDrawer™ has not been used for long periods of time.
  • If this doesn't help, click here to schedule a technician to inspect your DishDrawer™. 

The DishDrawer™ is making intermittent beeping noises

Troubleshooting tips

  • Check that the pause function has not been activated. To do this, close the drawer and press the Start/Pause button.
  • If that doesn't help, click here to schedule a technician to inspect your DishDrawer™.

The DishDrawer™ is foaming during the wash cycle

Troubleshooting tips

  • Egg residue can cause this problem. Try adding detergent to the pre-rinse compartment.
  • Try decreasing the Rinse Aid setting. 
  • Too much detergent can cause foaming. Check the detergent's recommended usage guide.

The detergent wasn't dispensed during the wash cycle

Troubleshooting tips

  • Dry the detergent dispenser before loading to prevent caking.

Dishes are left with water marks at the end of the wash cycle

Troubleshooting tips

  • Check that your DishDrawer™ is not overloaded. 
  • Try increasing the Rinse Aid setting. 
  • Check that the Rinse Aid dispenser is filled. 

gas cooktops

The cooktop won't light

Troubleshooting tips

  • Check that the cooktop is plugged in and there is power to the wall socket.
  • Check that the gas supply valve is turned on and the supply to the house is working. You should be able to hear the gas when a burner is turned on.
  • Check that the gas igniters are clean (use a toothbrush and methylated spirits to remove any build-up). 
  • Check that the cooktop has been assembled correctly and the burner cap is sitting flat.
  • If that doesn't help, click here to schedule a technician to inspect your cooktop. 

The burner flames are yellow/slow to start

Troubleshooting tips

  • Check that the cooktop has been assembled correctly and the burner cap is sitting flat.
  • The burner parts may be blocked with water. Call a Fisher & Paykel technician for advice. 
  • Your gas bottle may be running low. Refill if necessary. 
  • The gas pressure may not be at the correct level. Call a Fisher & Paykel technician for advice. 

One of the burners has an uneven flame

Troubleshooting tips

  • Check that the cooktop has been assembled correctly and the burner cap is sitting flat.
  • If that doesn't help, click here to schedule a technician to inspect your cooktop. 

The burner goes out when the knob is released

Troubleshooting tips

  • The Flame Failure safety feature (where fitted) may have been activated. Hold down the knob for five seconds when lighting a burner to ensure it is properly engaged. 
  • If that doesn't help, click here to schedule a technician to inspect your cooktop. 

fridges

The refrigerator isn't running

Troubleshooting tips

  • Switch the power off at the wall, unplug the refrigerator, wait 60 seconds, plug it back in and switch the power on again.
  • Check that there has not been a power failure at your address. 
  • If that doesn't help, click here to schedule a technician to inspect your refrigerator. 

 

The internal light isn't working

Troubleshooting tips

  • Check the bulb. If it needs replacing, order a new one here.

 

The motor seems to run for long periods

Troubleshooting tips

  • This may happen when the weather is hot or the door is being opened frequently. Minimise door openings to allow the temperature in the refrigerator to stabilise.
  • The refrigerator door may not be sealing properly. Check that the cabinet is level and the gasket seals are clean.

The storage compartments are too warm

Troubleshooting tips

  • Check that the correct temperature is set. View our how-to video here
  • Minimise door openings to allow the refrigerator temperature to stabilise.

There is condensation on the outside of the refrigerator

Troubleshooting tips

  • This is not unusual during periods of high humidity. Wipe the outside surface dry.

Ice from the ice cube trays has a taste or odour

Troubleshooting tips

  • Tastes and odours can be transferred from foods that have not been covered properly. To keep ice cubes fresh, wrap strong-smelling foods. 

Food in the refrigerator is freezing

Troubleshooting tips

  • In ActiveSmart models, food may freeze if it has been placed directly in front of the air outlets. Try moving chill-sensitve foods away from the centre of the shelf.
  • In Cyclic and Compact models, food may freeze if it has been placed directly in contact with the evaporator plate. Try moving chill-sensitve foods away from the rear of the refrigerator.

There is condensation inside the fresh food compartment

Troubleshooting tips

  • Condensation can form when the weather is humid or the door has been opened frequently. Minimise door openings to allow the temperature to stabilise and wipe the surfaces dry.
  • The door gasket may be leaking. Check that the gasket is sitting flat and sealing tightly.

There is water in the vegetable bins

Troubleshooting tips

  • The water produced by unwrapped vegetables may cause condensation. Try storing vegetables loosely wrapped in plastic bags - but bear in mind that a small amount of condensation is important for vegetable storage.

Ice has built up inside the freezer compartment

Troubleshooting tips

  • The freezer door may not be closing properly. Try moving items so the door can close tightly and check that the door gasket seal is clean. If you have a non-frost free model, defrost the freezer if the ice is more than 6mm deep.

frontloader washing machines

The washing machine won't turn on

Troubleshooting tips

  • Check that the washing machine is plugged in and switched on at the wall. Try another power socket to be sure. 
  • Check that there has not been a power failure at your address. 
  • Switch the power off, wait 60 seconds and switch it back on to reset the machine. 
  • If none of these steps help, click here to schedule a technician to inspect your machine.  

The machine won't fill when the Start/Pause button is pressed

Troubleshooting tips

  • Check that the door of the machine is closed properly. 
  • Check that the wash cycle has not been paused. If so, the Start/Pause button will be flashing. Simply press the Start/Pause button again to restart the cycle. 
  • Check for an error code on the machine's front panel. If an error code is displayed, take a note of it and contact Fisher & Paykel for further advice. 
  • Check that the hot and cold water taps that supply your machine are turned on. 
  • Check for blocked filters in the inlet hoses. Clear any blockages and try again. 
  • Check for and straighten any kinks in the water hoses. 
  • If the flow rate of your water supply is too slow, an error may occur. A Fisher & Paykel technician can visit and let you know if this is the case. It is unlikely that the technician will be able to resolve the problem; your preferred plumber can help. 
  • Check that the machine's Delay Start function has not been activated. If you need help with this function, refer to the Use and Care manual that came with your machine. 
  • If none of these steps help, click here to schedule a technician to inspect your machine. 

 

The washing machine stops working mid-cycle

Troubleshooting tips

  • Check for an error code on the machine's front panel. If an error is displayed, take a note of it and call Fisher & Paykel for further advice. 
  • Check that there has not been a power failure at your address. If so, restart the wash cycle once the power supply is restored. 
  • Check that the wash cycle has not been paused. If so, the Start/Pause button will be flashing. Simply press the Start/Pause button again to restart the cycle. 
  • A build-up of detergent suds can cause this problem. Check that you are using a frontloader-specific detergent. The wash cycle will restart when the suds have dissolved. 
  • If none of these steps help, click here to schedule a technician to inspect your machine. 

The washing machine drains while it is filling

Troubleshooting tips

  • Check that the drainage hose is installed correctly and is not too low. 
  • Check that the outlet end of the drainage hose is not sitting in water.
  • If that doesn't help, click here to schedule a technician to inspect your machine.  

The washing machine isn't draining

Troubleshooting tips

  • Check for blockages in the drainage hose. Clear and try again. 
  • Check that the pump filter isn't blocked. View our how-to video here
  • Check that the drainage hose is not more than 1200mm above floor level. If it is too high, adjust and try again. 
  • If none of these steps help, click here to schedule a technician to inspect your machine. 

 

The washing machine is filling continuously

Troubleshooting tips

  • Check that the drainage hose is positioned in the standpipe or tub. If not, adjust and try again. 
  • Check that the standpipe or tub is at least 800mm above floor level to avoid siphoning. 
  • If that doesn't help, click here to schedule a technician to inspect your machine. 

The washing machine's rinse cycle isn't working properly

Troubleshooting tips

  • Check that you are using a low-suds, frontloader-specific detergent. 
  • Check that you're not using too much detergent. 
  • Check that the wash load is distributed evenly in the machine. 
  • Try the machine's Rinse+ function.
  • If none of these steps help, click here to schedule a technician to inspect your machine. 

The washing machine isn't spinning properly

Troubleshooting tips

  • Check that the wash load is distributed evenly in the machine. 
  • Check that your machine is not rocking or moving while it is running. If necessary, adjust the feet so that the machine is level. 
  • If that doesn't help, click here to schedule a technician to inspect your machine. 

The washing machine is producing too many suds

Troubleshooting tips

  • Check that you're using a low-suds, frontloader-specific detergent. 
  • Check that you're not using too much detergent. 
  • If that doesn't help, please call Fisher & Paykel for further advice. 

Water is coming from the bottom of the washing machine

Troubleshooting tips

  • Check that the drainage hoses are not damaged and are fitted correctly. If not, adjust and try again. Monitor the wash cycle when you suspect leaks. 
  • Too many detergent suds can cause this problem. Check that you are using the correct amount of a frontloader-specific detergent. Monitor the wash cycle when you suspect leaks. 
  • Check that the detergent dispenser drawer is closed properly. 
  • Check the rubber seal on the inside of the door for damage. If the seal is damaged, it will need to be replaced. Click here to schedule a technician's visit. 
  • If none of these steps help, click here to schedule a technician to inspect your machine. 

 

The wash cycle is taking longer than normal/the machine is displaying inaccurate time remaining

Troubleshooting tips

  • Your machine's wash cycle time is an approximation and can vary depending on a number of factors, including household water pressure, unbalanced wash loads and a build-up of detergent suds. See the Use and Care manual that came with your machine for further information. Differing cycle times will not affect the quality of the wash. 
  • If that doesn't help, click here to schedule a technician to inspect your machine. 

Detergent/fabric conditioner is left in the detergent dispenser drawer at the end of the wash cycle

Troubleshooting tips

  • Check that the detergent dispenser drawer is closed properly from the start of the wash cycle. 
  • Check that the detergent dispenser drawer is clean. 
  • Check that the detergent dispenser drawer has not been overfilled. 
  • Check for blockages in the detergent dispenser drawer. If liquid is sitting at Max Level in the dispenser drawer at the end of the wash cycle, it may be blocked. Click here for video instructions on how to clear blockages. 
  • It is normal for a small amount of water to remain in the detergent dispenser drawer at the end of the wash cycle. 
  • If none of these steps help, click here to schedule a technician to inspect your machine. 

Laundry is wet at the end of the wash cycle

Troubleshooting tips

  • Check the selected wash cycle. Short and Delicate cycles have shorter spins, which can result in wetter laundry. 
  • Check the selected spin speed. Slower spin speeds can result in wetter laundry. 
  • Check that the wash load is distributed evenly in the machine. If not, your machine may spin at a slower speed to reduce noise and minimise the risk of damage, resulting in wetter laundry. 
  • You can re-spin your laundry by selecting the spin cycle and choosing your preferred speed. 
  • If none of these steps help, click here to schedule a technician to inspect your machine. 

 

Laundry is still dirty at the end of the wash cycle

Troubleshooting tips

  • Check that you're using the correct wash cycle for your laundry. 
  • Check that you're using the correct amount of detergent for the level of soiling. 
  • Check that you haven't overfilled the machine.
  • Try selecting a higher Soil Level option (WashSmart™ models only). 
  • Try selecting the machine's Pre Wash or Rinse+ functions. 
  • Try washing lightly and heavily soiled items separately. 
  • Check that the machine is not dirty from a previous heavily soiled wash. Fisher & Paykel recommends running a rinse cycle after a heavily soiled load to remove any residue. 
  • Try using a wash temperature appropriate to the soiled load - for example, warm for greasy marks, cold for muddy marks. 
  • Try increasing the wash temperature. Generally, the higher the wash temperature, the better the soil removal and overall wash performance. 
  • If none of these steps help, click here to schedule a technician to inspect your machine.  

Laundry is creased at the end of the wash cycle

Troubleshooting tips

  • Check that you haven't overfilled the machine.
  • Try the machine's Wrinkle Free, Easy Iron or Handwash cycles. 
  • Try selecting a slower spin speed. 
  • Try selecting a lower wash temperature.
  • Hang or dry your laundry as soon as possible after the wash cycle has finished. 
  • Try sorting your laundry so that items of a similar weight are washed together.  

The washing machine is vibrating

Troubleshooting tips

  • Check that the machine's transit bolts have been removed. 
  • Check that the machine is not rocking or moving when it is running. Adjust the feet if necessary so that the machine is level. 
  • Check that the wash load is distributed evenly in the machine. 
  • Avoid washing single items. This is likely to result in an uneven load and cause the machine to vibrate. 
  • Check that you haven't overfilled the machine.
  • If none of these steps help, click here to schedule a technician to inspect your machine.

Dye is transferring between laundry items during the wash cycle

Troubleshooting tips

  • Wash white and coloured items separately. 
  • Wash non-colourfast items separately and select cold wash temperature. 
  • Remove your laundry from the machine as soon as the wash cycle is finished. 
  • Select a lower wash temperature if you suspect that some laundry items are not colourfast. 

Black or grey marks are left on laundry items at the end of the wash cycle

Troubleshooting tips

  • Check that you are using the correct amount of detergent for the level of soiling. 
  • Try emptying the machine and running a Drum Clean cycle. 
  • If that doesn't help, click here to schedule a technician to inspect your machine. 

Laundry items are tangled at the end of the wash cycle

Troubleshooting tips

  • Try washing large and small items separately. 
  • Try shaking out laundry items before putting them into the washing machine and loading them separately. 
  • Select the machine's Easy Iron function when washing shirts. 
  • Try washing smaller loads. 
  • Use a laundry bag for delicate items such as pantyhose and lingerie. 

 

toploader washing machines

The washing machine won't turn on

Troubleshooting tips

  • Check that the washing machine is plugged in and switched on at the wall. Try another power socket to be sure. 
  • Switch the power off, wait 60 seconds and switch it back on to reset the machine. 
  • If these steps don't help, click here to schedule a technician to inspect your machine.

The washing machine won't fill when the Start button is pressed

Troubleshooting tips

  • Check that the hot and cold water taps that supply your machine are turned on.
  • Check for blocked filters in the inlet hoses. Clear any blockages and try again.
  • Check that the Delay Start function hasn't been activated. If you need help with this function, check the Use and Care manual that came with your machine. 
  • If none of these steps help, click here to schedule a technician to inspect your machine. 

The washing machine is continuously filling

Troubleshooting tips

  • Check that the drainage hose is positioned in the standpipe or tub. If not, adjust and try again.
  • Check that the standpipe or tub is at least 800mm above floor level to avoid siphoning. 
  • If these steps don't help, click here to schedule a technician to inspect your machine. 

The machine is continually going out of balance

Troubleshooting tips

  • Check that the machine is not rocking or moving when it is running. Adjust the feet if necessary so that the machine is level. 
  • Check that the water level isn't too high for the wash load. 
  • If that doesn't help, click here to schedule a technician to inspect your machine. 

Laundry is still dirty at the end of the wash cycle

Troubleshooting tips

  • Check that you're using the correct wash cycle for your laundry.
  • Check that you're using the correct amount of detergent for the level of soiling. 
  • Check that you haven't overfilled the machine.
  • Try selecting a higher Soil Level option (WashSmart™ models only). 
  • Try selecting the machine's Pre Wash or Rinse+ functions. 
  • Try washing lightly and heavily soiled items separately. 
  • Check that the machine isn't dirty from a previous heavily soiled wash. Fisher & Paykel recommends running a rinse cycle after a heavily soiled load to remove any residue. 
  • Try using a wash temperature appropriate to the soiled load - for example, warm for greasy marks, cold for muddy marks. 
  • Try increasing the wash temperature. Generally, the higher the wash temperature, the better the soil removal and overall wash performance. 
  • If none of these steps help, click here to schedule a technician to inspect your machine. 

 

Laundry items are tangled at the end of the wash cycle

Troubleshooting tips

  • Select a lower water level for smaller wash loads. 
  • Try washing smaller loads. 
  • Try washing large and small items separately. 
  • Try shaking out laundry items before putting them into the washing machine and loading items individually. 
  • Select the machine's Easy Iron function when washing shirts. 
  • Use a laundry bag for delicate items such as pantyhose and lingerie. 

 

Laundry is creased at the end of the wash cycle

Troubleshooting tips

  • Check that you haven't overfilled the machine.
  • Try the machine's Wrinkle Free, Easy Iron or Handwash cycles. 
  • Try selecting a slower spin speed. 
  • Try selecting a lower wash temperature.
  • Hang or dry your laundry as soon as possible after the wash cycle has finished. 
  • Try sorting your laundry so that items of a similar weight are washed together. 

The water level is too high/too low when set to Auto fill mode

Troubleshooting tips

  • Your machine's Auto Water Level mode may need to be adjusted. Check the Use and Care manual that came with your machine for instructions on how to do this. 
  • Try using a manual fill mode for large, bulky items such as pillows and blankets. 
  • If these steps don't help, contact Fisher & Paykel for further advice. 

The washing machine isn't spinning properly

Troubleshooting tips

  • Check that the wash load is distributed evenly in the machine. 
  • Check that the machine is not rocking or moving when it is running. Adjust the feet if necessary so that the machine is level. 
  • Using too much detergent can affect the machine's spin cycle. Try using less detergent or choosing a low-suds detergent. 
  • If none of these steps help, click here to schedule a technician to inspect your machine. 

 

A small puddle of water is coming from under the machine

Troubleshooting tips

  • The water level may be too high for the wash load. Try selecting a lower water level. 
  • Large, bulky items such as blankets and pillows can cause splashing. Try using the Delicate or Handwash cycles for bulky items.  
  • If these steps don't help, turn the water taps off and click here to schedule a technician to inspect your machine. 

The machine is beeping and the hot water light is flashing

Troubleshooting tips

  • Check for blocked filters in the inlet hoses. Clear any blockages and try again. 
  • Check that the hot and cold water taps that supply your machine are turned on. 
  • Check that the hot and cold water hoses are connected to the correct taps.
  • Check for and straighten any kinks in the water hoses. 
  • If your hot water supply is not hot enough, an error may occur. Select a lower temperature setting and try again. 
  • If none of these steps help, click here to schedule a technician to inspect your machine.  

 

The washing machine's cold water light is flashing

Troubleshooting tips

  • Check for blocked filters in the inlet hoses. Clear any blockages and try again. 
  • Check the cold water tap that supplies your machine is turned on. 
  • Check that the hot and cold water hoses are connected to the correct taps.
  • Check for and straighten any kinks in the water hoses.
  • If your cold water supply exceeds the recommended temperature limits, an error may occur. Try using the machine's Controlled Cold function (consult the Use and Care manual for more information).
  • If the flow rate of your water supply is too slow, an error may occur. A Fisher & Paykel technician can visit and let you know if this is the case. It is unlikely that the technician will be able to resolve the problem; your preferred plumber can help. 
  • If none of these steps help, click here to schedule a technician to inspect your machine. 

 

The washing machine's water lights are flashing

Troubleshooting tips

  • Check for blocked filters in the inlet hoses. Clear any blockages and try again. 
  • Check the cold water tap that supplies your machine is turned on. 
  • Check for and straighten any kinks in the water hoses. 
  • Check that the drainage hose is installed correctly and is not too low (consult your Use and Care manual for more information). 
  • If the flow rate of your water supply is too slow, an error may occur. A Fisher & Paykel technician can visit and let you know if this is the case. It is unlikely that the technician will be able to resolve the problem; your preferred plumber can help.
  • If none of these steps help, click here to schedule a technician to inspect your machine. 

The washing machine's High Water Level light is flashing

Troubleshooting tips

  • Overloading can cause this error. Remove some laundry items and try again. 
  • Try selecting a higher water level. 
  • If these steps don't help, click here to schedule a technician to inspect your machine. 

The washing machine's first Rinse light/Spin light is flashing

Troubleshooting tips

  • A build-up of detergent suds can cause this problem, usually because too much detergent has been used. Wait for the suds to dissolve, then repeat the rinse and spin cycles. 
  • If that doesn't help, click here to schedule a technician to inspect your machine. 

The machine's first Rinse light or Spin and Spin Speed lights are flashing

Troubleshooting tips

  • Check that the wash load is evenly distributed. 
  • Check that your machine is not rocking or moving when it is running. If necessary, adjust the feet so that the machine is level. 
  • If that doesn't help, please contact Fisher & Paykel for further advice.

The washing machine's Lid Locked light is flashing

Troubleshooting tips

  • Check that the lid is closed properly and is not obstructed. 
  • Try pressing the Start/Pause button. 
  • If that doesn't help, click here to schedule a technician to inspect your machine. 

The washing machine is beeping and odd lights are on

Troubleshooting tips

  • Switch the power off at the wall, wait 60 seconds and switch it back on to reset the machine. 
  • Check that the machine is not rocking or moving when it is running. If necessary, adjust the feet so that the machine is level. 
  • Check that the wash load is distributed evenly in the machine.
  • Put the machine through a full rinse and spin cycle. 
  • If the error persists, again switch the power off at the wall, wait 60 seconds and switch it back on. 
  • If none of these steps help, click here to schedule a technician to inspect your machine. 

 

Black or white marks are left on laundry items at the end of the wash cycle

Troubleshooting tips

  • Check that you're using the right detergent. If in doubt, contact Fisher & Paykel or refer to the Use and Care manual that came with your machine. 
  • Check that you're using the correct wash cycle for your garments. 
  • Residue can build up in your washing machine over time. Try putting the machine through a full cycle with a washing machine cleaner. 

There is detergent residue on laundry items at the end of the wash

Troubleshooting tips

  • Check that you haven't overfilled the machine. 
  • Some detergents need to be pre-dissolved. Check the instructions on the packet. 
  • Some detergents don't dissolve properly in cold water. Check the instructions on the packet. 

The washing machine is noisy

Troubleshooting tips

  • Check that the wash load is distributed evenly in the machine. 
  • Check that your machine isn't rocking or moving when it is running. Adjust the feet if necessary so that the machine is level. 
  • If this doesn't help, please contact Fisher & Paykel for further advice. 

Dryers

The dryer won't start

Troubleshooting tips

  • Check that the dryer is plugged in and switched on at the wall. Try another power socket to be sure. 
  • Check that the Child Lock function is turned off. 
  • Check that the door is closed properly. 
  • Switch the power off at the wall, wait 60 seconds and switch it back on. 
  • If none of these steps help, click here to schedule a technician to inspect your machine. 

 

Laundry is damp at the end of the cycle

Troubleshooting tips

  • Check that you're using the correct cycle for the laundry items you are drying. 
  • Check that the dryer is not overloaded, then redistribute the load evenly in the machine. 
  • If that doesn't help, click here to schedule a technician to inspect your machine. 

The dryer is leaking water (condensing model only)

Troubleshooting tips

  • Check the water tank and empty if it's full. 
  • Check that the drainage hose is connected correctly and is not damaged or blocked. 
  • If these steps don't help, click here to schedule a technician to inspect your machine. 

Laundry is covered in lint at the end of the cycle

Troubleshooting tips

  • Check that the lint filter is clean. 
  • Check that the dryer hasn't been overloaded, then redistribute the load evenly in the machine. 
  • Try drying lint-prone laundry items such as towels separately. 
  • Check that you are using the correct cycle for your laundry to prevent over-drying. 
  • If none of these steps help, click here to schedule a technician to inspect your machine. 

Laundry items are tangled at the end of the cycle

Troubleshooting tips

  • Try separating larger items from smaller items. 
  • Shake out laundry items before loading them into the dryer individually.