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Manufacturer's Warranty

You automatically receive a two year manufacturer's warranty with the purchase of this product covering parts and labor for servicing within the country of purchase.

Fisher & Paykel undertakes to:

Repair or, at its option, replace without cost to the owner either for material or labor any part of the product, the serial number of which appears on the product, which is found to be defective within two years of the date of purchase.

 

If the product qualifies, you also receive an additional eight year parts only warranty on your Direct Drive motor.  This additonal eight year warranty commences on the day following the expiry of the two year Manufacturer's Warranty and excludes the motor controller and labor. Fisher & Paykel will repair (as to parts) or, at its option, replace any Direct Drive motor (but not the motor controller) which is found to be defective within this additional warranty period. You will be responsible for any labor costs.

 

Note: These warranties are an extra benefit and do not affect your legal rights.

These warranties do not cover:

A.  Service calls which are not related to any defect in the product.  The cost of a service call will be charged if the problem is not found to be a product fault.  For example:
 
  1. Correcting the installation, eg levelling the machine, adjustment of the drain to correct siphoning, noises, crossed, linked or leaking inlet hose connections, turning on water, noises caused by the waterhammer or power supplies.
  2. Providing instruction on use of the product or changing the set-up of the product, eg instruction on correct use of detergents and fabric softeners.  
  3. Replacing fuses in, or correcting house wiring or correcting house plumbing, eg unblocking drains.
  4. Correcting fault(s) caused by the user.
  5. Noise or vibration that is considered by pests, eg rats, cockroaches, etc.
  6. Water on the floor due to incorrect loading or excessive suds.
  7. Blocked pumps, removal of foreign objects / substances from the machine, including the pump and inlet hose filters, eg bra wires, bread tags, nails, grit, scrud etc.
  8. Correcting corrosion or discolouration due to chemical attack.
 
B.  Defects caused by factors othen than:
 
  1. Normal domestic use; or
  2. Use in accordance with the product's user guide
 
C.  Defects to the product caused by accident, neglect, misuse or 'act of God'.