Possible Causes
- Flat or faulty battery
- No gas supply
- Dirty or blocked igniter
How to Fix
- Battery models: Remove the drip tray to access the battery. Replace the 9V battery, making sure it is fitted the right way up.
- Transformer models: Check the power supply to the transformer.
- LPG models: Check that the gas bottle is turned on and not empty. Replace or refill if needed.
- Natural gas models: Test another appliance in your home. If gas pressure is low across all appliances, contact your gas provider.
- Lift out the cooking grates and ceramic trays. Gently brush the igniter tip with a dry brush or cotton swab to clear away any grease or debris.
- Press the ignition button or turn the control dial again. If there is still no spark, book a service.
Helpful Tips
- Check gas levels before cooking to avoid interruptions.
- Replace the ignition battery regularly as part of routine maintenance.
- Do not attempt to match-light the grill if the igniter is not sparking.
- Have your model details ready when you book a service to speed up support.