Possible Causes
- The cooktop is not connected to power.
- There is a power outage in your home or area.
- There is moisture on the touch controls.
- Induction models: The controls are locked.
How to Fix
- Check that the power supply is connected and switched on.
- If there is a power outage, wait until power is restored.
- Wipe the touch control area with a dry cloth to remove any water or spills.
- Induction models: press and hold the lock icon until the indicator turns off.
- If the cooktop still does not turn on, switch it off at the power supply for 1 minute, then turn it back on to reset it.
- If the problem continues, book a service.
Helpful Tips
- Moisture on the touch controls can stop them from working. Always keep the area clean and dry.
- The control lock is a safety feature that may activate automatically after cleaning or when the cooktop has been off for a while.
- If the controls remain unresponsive after unlocking, refer to your product user guide for model-specific instructions.
- Have your model details ready when you book a service to speed up support.