Burner does not light on grill

Possible Causes

How to Fix

If there is no spark when you press the ignition button, check or replace the battery.
LPG models: Check that the gas bottle is turned on and not empty.
Natural gas models: Try another gas appliance in your home to confirm the supply. If all appliances are affected, contact your gas provider.
Make sure the grill is cool. Remove the top grates and check for a visible spark at the igniter tips when pressing the ignition button.
If thereís still no spark, clean the igniter tips gently with a dry cloth or soft brush to remove grease or buildup, then try again.

Helpful Tips

Replace the ignition battery annually or if you notice weak or inconsistent sparking.
Always check that the gas supply is turned on before lighting the grill.
Clean igniters regularly to maintain reliable lighting.
Have your model details ready when you book a service to speed up support.