Possible Causes

• Freezer door left open
• Door seals are damaged
• Freezer door not closing tightly

How to Fix

1. Turn off the freezer at the power supply and remove all food. Place towels at the base to collect any water.
2. Leave the door open and allow the ice to melt naturally. To speed up melting, place a bowl of hot water inside and close the door for several minutes.
3. Wipe the interior dry once the ice has melted, then turn the freezer back on.
4. Check the door seals for damage. Replace if worn or split.
5. Ensure the door closes fully. Rearrange or remove items if needed to improve the seal.

Helpful Tips

• Never use sharp tools to remove ice, as this can damage the freezer.
• Check that the door closes properly after each use.
• Keep seals clean and free from ice build-up to maintain an airtight close.