Possible Causes
- One or more burners are partially blocked
- Grill is located in a dusty or windy area
- Grill has not been preheated long enough
- LPG models: Gas bottle is not turned on fully or is nearly empty
- Natural gas models: Low household gas supply
How to Fix
- If only one burner has a low flame, clean the burner ports gently to remove any blockages.
- Move the grill to a less dusty or sheltered area if possible.
- Preheat the grill for at least 15 minutes before cooking.
- LPG models: Check that the gas bottle is turned on and not empty. Performance may drop as the bottle nears empty.
- Natural gas models: Try another gas appliance in your home to check for low supply. If all appliances are affected, contact your gas provider.
Helpful Tips
- Always preheat the grill fully before cooking for best performance.
- Clean burners regularly to remove grease or debris buildup.
- Keep the grill covered when not in use to protect it from dust and insects.
- Have your model details ready when you book a service to speed up support.