Contact Us

Chat to a
Support Member Now

Call us on +65 6741 0777

Or email sg.customercare@fisherpaykel.com

Office Address
Fisher & Paykel Appliances
51 Kampong Bugis
#01-05 Kallang Riverside Condominium
Singapore 338986

How can we help?

To save you time, we've compiled some of the most frequently asked questions below.

Appliance Purchases & Payment

If you see an 'Out of stock' notification next to the product you'd like, call Fisher & Paykel Customer Care on +65 6547 0100.

If you are not happy with any purchase please contact us on phone +65 6741 0777 or email: sg.customercare@fisherpaykel.com and we will work with you to resolve your concerns.

The first thing to do is check your junk mail folder as depending on any mail filters you have set, it may have been automatically sent there. You may need to allow emails from online@fisherpaykel.com. If you still haven’t received confirmation, please contact +65 6594 8013 or email: SGSalesAdmin@fisherpaykel.com.

Please see our returns policy for full details.

Delivery of Appliances

We deliver to any home address throughout Singapore. We are unable to deliver to Post Office Boxes.

Once you have placed your order, our team will contact you to book your delivery in, including discussing specific details. The delivery timeline depends on delivery area and is divided into 4-hour blocks.

Yes. Just call our Customer Care team on +65 6741 0777 to schedule a delivery date that works for you.

Saturday deliveries are available. Just call our Customer Care team on +65 6741 0777 to arrange weekend delivery. There is no extra charge.

Yes, appliances ordered at the same time will arrive together. However, any accessories you order may be delivered separately.

Appliance Connection

We can currently only connect refrigerators, due to safety reasons. While we will make every effort to deliver your appliances to the area they will be used in, we cannot install them.

If you need help with installing your appliance, we recommend hiring a professional installer, and our Customer Care team would be happy to recommend someone. Just get in touch with them on +65 6741 0777.

Sometimes, yes. Often the specification sheet for our products will answer this question, but if you're still not sure, call our Customer Care team on +65 6741 0777 and they will help.

Yes, for standard connections as explained in the installation guide available online. Anything out of the ordinary will be discussed with you at the time of delivery.

Appliance Details & Registration

Go to support.fisherpaykel.com/s/australia and browse to your product via the 'Select Your Appliance' menu on the page.

View our serial label location guide here.

You can register your product online here.

Carbon Impact

Yes, in May 2024 we published a Carbon Impact Statement, which outlines our goals, and the strategy, roadmap and actions we are taking to mitigate the negative impact we have on the climate. We believe a focus on carbon emissions reductions is urgent and is required to deliver a meaningful benefit for future generations.

Approximately 90% of our total carbon emissions come from the use of our appliances across their lifetime. Around 74% of our total carbon emissions come from the generation and supply of electricity to power the use of our appliances.

You can find out more about this on pages 5, 12, 14 and 15 of our Carbon Impact Statement.

Our goals are to reduce total (Scope 1, 2 and 3) carbon emissions per-appliance-sold by 50% by 2030 and by 90% by 2050, from our 2020 baseline. For more detail on our carbon goals and per-appliance-sold metric, please see page 13 of our Carbon Impact Statement. We will report our total carbon emissions and our progress towards our per-appliance-sold goals on an annual basis for transparency.

Yes, it is available to download here.

Please contact the Fisher & Paykel Sustainability Team with any queries. Email fpa.carbon@fisherpaykel.com.

For Media enquiries please contact:

Andrew Luxmoore, Senior Corporate Communications Specialist