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Book a Service

Have you visited Product Help yet? You may be able to save time by working out the problem yourself. Or book a service online using the form below with one of our expert Fisher & Paykel Technicians. Click here if you need to book a service for your DCS Grill.

Book a service

It's fast and easy

It's fast and easy

There are just three quick steps - no waiting on the phone. Your job is booked directly into the technician's schedule.

Save time

Save time

No more waiting around at home for your service - track your technician online so you know what time they're arriving.

Charges

Charges

Our call out fee starts at $110, which includes travel and diagnosis. For exact charges for your address, please check pricing here. Appliances covered by manufacturer's warranty are serviced free of charge.

Trained technicians

Trained technicians

Dedicated Fisher & Paykel Technicians use genuine spare parts and you are covered by a 12 month parts & labour warranty.

Book a service online

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Online service booking is available for addresses in California, Texas, New York, New Jersey and Georgia. If you live in Canada or outside of these states above and wish to book a service, find an approved technician in your area here. Click here if you need to book a service for your DCS Grill.

Select your appliance type and find your address using our address finder below. For products not covered by warranty please check pricing here.

If you wish to book a service for more than one appliance, please call us.

Please select a product type and enter your address below. view the address finder

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    We currently do not have a Fisher & Paykel technician servicing your area. However, we do have a Fisher & Paykel Authorized Service Company that you can contact from the link below or please telephone our Call Center at 1.888.936.7872.

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    Authorised Service Centre

    Find your nearest Service Centre here.

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    If you would like to change your booking or you have any questions, please contact us on 1.888.936.7872 and quote your booking reference number.

    You will also receive an email confirmation with all your booking and tracking information. 

    If your appliance is within warranty, your service will be at no charge. A service callout fee of $95 (excluding labour, parts and taxes) applies for out of warranty products.

    Payment can be made by Credit Card or Check. We accept Visa, Mastercard, American Express (Amex), Check and Discover Card. Full payment must be made at the time of service. Parts, labour and taxes are additional.

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    Sorry, we’re having a problem with your service booking request. You can either click on the link below to try again, or phone our customer service team on 1.888.936.7872. Thanks.

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    Contact us

    Call our customer service team on 1.888.936.7872.

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    * This charge is per appliance and covers any subsequent visits. Parts incur an additional cost. A complimentary diagnosis and an estimate of parts, labor and applicable taxes will be given before any repairs begin. If you don't wish to go forward with repairs, only the service fee will be charged.

    We accept all major credit cards and checks, but we do not accept cash. To check whether your appliance is covered under manufacturer's warranty, refer to your product user guide or call us on 1 888 936 7872.