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Alternatively, call us on +86 21 6126 9908

Or email cn.customercare@fisherpaykel.com

Office Address

Fisher & Paykel Appliances
Room 2804
Chuangxing Financial Center
No. 288 West Nanjing Road
Shanghai
China
Postcode: 200003

How can we help?

To save you time, we've compiled some of the most frequently asked questions below.

Go to our Resources section and enter your model number or product code.

Go to our Resources section where you can search for a manual by entering the product code or model number.

View our serial label location guide here.

If you have a problem with your appliance, click here to visit our Product Help site support.fisherpaykel.com/s/australia

Yes, in May 2024 we published a Carbon Impact Statement, which outlines our goals, and the strategy, roadmap and actions we are taking to mitigate the negative impact we have on the climate. We believe a focus on carbon emissions reductions is urgent and is required to deliver a meaningful benefit for future generations.

Approximately 90% of our total carbon emissions come from the use of our appliances across their lifetime. Around 74% of our total carbon emissions come from the generation and supply of electricity to power the use of our appliances.

You can find out more about this on pages 5, 12, 14 and 15 of our Carbon Impact Statement.

Our goals are to reduce total (Scope 1, 2 and 3) carbon emissions per-appliance-sold by 50% by 2030 and by 90% by 2050, from our 2020 baseline. For more detail on our carbon goals and per-appliance-sold metric, please see page 13 of our Carbon Impact Statement. We will report our total carbon emissions and our progress towards our per-appliance-sold goals on an annual basis for transparency.

Yes, it is available to download here.

Please contact the Fisher & Paykel Sustainability Team with any queries. Email fpa.carbon@fisherpaykel.com.