Chat to a
Support Member Now
Alternatively, call us 24/7 on +86 21 6126 9908
Or email cn.customercare@fisherpaykel.com
Office Address
Fisher & Paykel Appliances
Room 2804
Chuangxing Financial Center
No. 288 West Nanjing Road
Shanghai
China
Postcode: 200003
How can we help?
To save you time, we've compiled some of the most frequently asked questions below.
Go to our Resources section and enter your model number or product code.
Go to our Resources section where you
can search for a manual by entering the product code or model number.
View our
serial number label location guide
which shows the location of serial number labels across various models
and categories of appliance.
If you have a problem with your appliance, click here to
visit our Product Help site support.fisherpaykel.com/s/australia
Yes, we have published a Carbon Impact Report, which outlines our goals, and the strategy, roadmap, progress and actions we are taking to mitigate the negative impact we have on the climate. We believe a focus on carbon emissions reductions is urgent and is required to deliver a meaningful benefit for future generations.
Approximately 87% of our total carbon emissions come from the use of our appliances across their lifetime. Around 70% of our total carbon emissions come from the generation and supply of electricity to power the use of our appliances.
You can find out more about this on pages 5, 12, 14 and 19 of our Carbon Impact Report.
Our goals are to reduce total (Scope 1, 2 and 3) carbon emissions per-appliance-sold by 50% by 2030 and by 90% by 2050, from our 2020 baseline. For more detail on our carbon goals and per-appliance-sold metric, please see page 13 of our Carbon Impact Report. We will report our total carbon emissions and our progress towards our per-appliance-sold goals on an annual basis for transparency.
Yes, it is available to download here.