Information from Third Party Sources
Sensitive personal information
Third Party Advertising and Profiling
Retention of personal information
The protection of your personal information
How you can access, change or delete your personal information
At certain times we may ask you to provide personal information (being any information about an individual from which that person can be identified) when using the Services, as described below. We may need to collect and use the information because we are either legally required to do so or because we need it to provide the requested goods or services to you. If you do not provide the information when requested, this may result in certain goods or services not being available to you.
We may receive personal information about you from publicly and commercially available sources (like public databases and our joint marketing partners) and other partners or third parties (provided it is permitted by, and in compliance with, applicable laws). We may need to use the information because it is necessary for us to provide and improve the Services.
Except for those sensitive personal information (your identity, address, phone number, financial data, transaction data, etc.) we will require to provide the Services, we will not collect any other categories of sensitive data (e.g. information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership). Please do not send or disclose to us any of the foregoing sensitive data through your access and use of the Services or other channels.
We may use the personal information collected about you for the following purposes:
We may also use personal information for other additional purposes which we will specify at the time of collection. You may decide not to provide us with certain types of information, but doing so may affect your ability to use some Services.
We may need to collect and use some of the information as mentioned above because we are either legally required to do so or because we have acquired your consent.
For the purposes set out above, your personal information may be shared by us with:
The categories of personal information disclosed to third party service providers and other group companies mentioned above. Include name, contact information (including contact number and physical and email addresses) and transaction information.
We may also disclose information about you (i) if we are required to do so by law or legal process (which may include laws outside your country of residence), (ii) to law enforcement authorities or other government officials (which may include authorities outside your country of residence), or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
Your personal information may be stored and/or processed in a country outside of your country of residence where we (including companies in the Fisher and Paykel group of companies) or our third-party service providers and contractors are based and/or operate from, and you consent to the transfer of information to countries outside of your country of residence which may have data protection rules that are different from those of your country.
Whenever we transfer your personal information out of your country of residence, we ensure that a similar degree of protection is afforded to you by putting in place adequate technical, organisational and legal measures.
Please contact us in accordance with the Contact Us section below if you want further information on the specific mechanism used by us when transferring your personal information out of your country of residence.
We may use third party advertising companies to serve, or directly serve, advertisements regarding products and services provided by FPA that may be of interest to you when you access and use the Services, other websites or online services.
These targeted advertisements are a result of profiling which involves processing or analysing data on a partially automated basis. This may involve analysing or using data relating to your access to, and use of, the Services, other websites or online services on any of your devices (including, for example, data captured by placing or recognising a unique cookie on your browser), as well as information or data received from third parties.
The aim is to provide you with content that is relevant and interesting for you and provide you with a more pleasant user experience when surfing the Internet.
You can opt out from third party advertising and profiling through your browser settings. These are typically in the "privacy" settings of your browser settings or preferences.
The opt out from third party advertising and profiling will not affect your access and use of the core functions of the Services.
We may provide links to other websites for your convenience and information. These sites may have their own privacy policies in place, and we strongly recommend that you should read carefully their privacy polices before accessing or using their content and services. We are not responsible for the content of linked sites, or any use of such sites, or collection and use of your personal information by such sites.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use of disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. We will delete or anonymise your personal information when the retention period expires.
Please contact us in accordance with the Contact Us section below if you want further information in relation to the retention of your personal information.
FPA is committed to protecting your personal information. We use a variety of technologies, systems and procedures to protect your personal information against unauthorised disclosure, use, alteration or destruction, and other security incidents. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the Contact Us section below.
We have put in place procedures to deal with any suspected personal information breach and will notify the relevant people as we are legally required to do so.
FPA wants to make sure you have easily manageable choices about how to better control your personal information during our provision of products and services or marketing promotions. You may opt out from:
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages that you cannot opt out from.
Please note that the opt-out from electronic communications from us will not affect your access and use of the core functions of the Services, but you may miss certain information on the Services, including promotional offers and other relevant information.
If you would like to request to access, review, correct, update, or delete your personal information that is in our possession, you may contact us at any time in accordance with the details in the Contact Us section below.
You have the right to withdraw your consent at any time during your access and use of the Services, and you can exercise this right by contacting us in accordance with the details in the Contact Us section below. Please note that the withdrawal shall not affect the lawfulness of processing based on your consent before the withdrawal.
You have the right to delete your account with us provided that (i) we have performed the obligations (contractual or otherwise) in full, (ii) you have performed the obligations (contractual or otherwise) in full, (iii) you have paid all the outstanding amounts owed to us, and (iv) there are no pending issues and communications between you and us, for example, questions relating to customer service and return of products. Please note that even if your account has been deleted, we may need to keep a record of certain personal information about you in accordance with our retention policy.
In your request, please make clear what actions you would like us to take in relation to your personal information. For security purposes we will need to verify your identity before taking any actions to respond to your request. We will try to comply with your request as soon as reasonably practicable, but you understand that under certain circumstances or exceptions we will not be able to take actions based on your request, in which case we will inform you in writing the decision and the reason.
No fee is charged to access your personal information (or to exercise any other rights). However, we may charge a reasonable fee if your requests is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
There may also be certain residual information that will remain within our databases and other records, which cannot be removed by using reasonable technical effort. If this is the case, such information will be stored in a secure environment and protected from further access, processing and use.
Cookies are harmless text files stored on your computer/device/browser when you visit certain sites/pages.
Most web browsers have cookies automatically enabled. You can manage cookies through your browser settings. These are typically in the "privacy" section of your browser settings or preferences. In some instances you can configure your browser to notify you when you're offered a cookie and decide whether to accept or not.
Below is a list of the main cookies we use, and what we use them for:
|Cookie type||Cookie name||Cookie purpose|
|Necessary||postcode||Used to store the user's delivery postcode|
|HybrisCart||Used to identify the user cart's in Hybris|
|HybrisSession||Used to track the user's session in Hybris|
|login-token||Used for anonymous checkout functionality in Hybris|
If you want to opt out of receiving marketing information at any time by contacting us on 400 640 8777 or email us .
If you would prefer to contact us by mail, please write to us at:
Legal and Compliance
Fisher & Paykel Appliances Limited
PO Box 58550
We will respond to your request as soon as reasonably practicable (usually within 15 days) and it may take longer time for us to respond to complicated requests and we will inform you in due course.