Charges are calculated for each appliance serviced.
The call out fee is $99 for one appliance. For each additional appliance, a further call out fee of $49.50 is payable. Each call out fee includes the first 15 minutes of labour.
After the first 15 minutes, labour charges are $20 for every additional 15 minute period (or part thereof).
Regardless of the time it takes to complete the job, the maximum charge will be the relevant call out fee plus a maximum of 60 minutes labour plus the cost of any parts.
A diagnosis and an estimate of parts and labour will be given before any repairs begin. If you don't wish to go forward with repairs, you will only be required to pay the call out fee and any additional labour charge.
| Charges (running total) | Each Additional Appliance (running total) | |
| Call out fee (includes first 15 minutes labour) | $99 | + $49.50 |
| 16-30 minutes labour | $119 | + $69.50 |
| 31-45 minutes labour | $139 | + $89.50 |
| 46-60 minutes labour | $159 | + $109.50 |
| 60 plus minutes labour | $159 (capped) | + $109.50 (capped) |
Payment can be made via EFTPOS and Credit Card. We accept Visa, Mastercard, Q-Card and Farmers cards.
To check whether your appliance is covered under manufacturer's warranty, refer to your product user guide or call us on 0800 372 273.