Outdated browser detected

You are using an unsupported browser and may not experience the site, or shop online as intended. We recommend you upgrade

Book a Service

Have you visited Product Help yet? You may be able to save time by working out the problem yourself. Or book a service online using the form below with one of our expert Fisher & Paykel Technicians.

Book a service

It's fast and easy

It's fast and easy

There are just three quick steps - no waiting on the phone. Your job is booked directly into the technician's schedule.

Save time

Save time

No more waiting around at home for your service - track your technician online so you know what time they're arriving.

Low Fees

Low Fees

Our initial callout fee is $99 and includes the first 15 mins of labour. Further charges may apply.  This fee does not include parts. For appliances covered by manufacturer's warranty, there is no charge for our service.

Trained technicians

Trained technicians

Dedicated Fisher & Paykel Technicians use genuine spare parts and you are covered by a 12 month parts & labour warranty.

Book a service online

  1. Search
  2. Select
  3. Book

Search

Select your appliance type and find your address using our address finder below. To service your gas appliance, contact an approved gas repairer.

Please select a product type and enter your address below. view the address finder

Start typing your address

    Search

    The address you have given us is serviced by a Fisher and Paykel Authorised Service Centre.

    Search for a different address

    You can try searching for a different address again.

    Search again

    Authorised Service Centre

    Find your nearest Service Centre here.

    Select

    You have selected

    Product type:
    Service address:
    Service Date:
    (Clear date)
    Book now

    Need to change anything? Change booking details

    Please select an available service time from the options below.

    Book

    You have selected

    Product type:
    Service address:
    Service Date:

    Need to change anything? Change booking details

    Our initial callout fee is $99 and includes the first 15 mins of labour. Further charges may apply. This fee does not include parts. For appliances covered by manufacturer's warranty, there is no charge for our service.

    Please include the area code
    255 character limit

    Thanks, your service is booked

    Your reference number is:

    Your booking information

    Product Type:
    Service Address:
    Service Date:
    Reference:

    If you would like to change your booking or you have any questions, please contact us on 0800 372 273 and quote your booking reference number.

    You will also receive an email confirmation with all your booking and tracking information.

    Please note: Our initial callout fee is $99 and includes the first 15 mins of labour. Further charges may apply.  This fee does not include parts. For appliances covered by manufacturer's warranty, there is no charge for our service.

    Payment can be made via EFTPOS and Credit Card. We accept Visa, Mastercard, Q-Card and Farmers cards. 

    Book

    Sorry, we’re having a problem with your service booking request. You can either click on the link below to try again, or phone our customer service team on 0800 372 273. Thanks.

    Try again

    You can try searching again.

    Search again

    Contact us

    Call our customer service team on 0800 372 273.

    Loading...

    Charges

    Charges are calculated for each appliance serviced.

    The call out fee is $99 for one appliance. For each additional appliance, a further call out fee of $49.50 is payable. Each call out fee includes the first 15 minutes of labour.

    After the first 15 minutes, labour charges are $20 for every additional 15 minute period (or part thereof).

    Regardless of the time it takes to complete the job, the maximum charge will be the relevant call out fee plus a maximum of 60 minutes labour plus the cost of any parts.

    A diagnosis and an estimate of parts and labour will be given before any repairs begin. If you don't wish to go forward with repairs, you will only be required to pay the call out fee and any additional labour charge.

      Charges (running total) Each Additional Appliance (running total) 
    Call out fee (includes first 15 minutes labour) $99 + $49.50 
    16-30 minutes labour  $119  + $69.50 
    31-45 minutes labour  $139 + $89.50 
    46-60 minutes labour  $159 + $109.50 
    60 plus minutes labour  $159 (capped)  + $109.50 (capped) 

    Payment can be made via EFTPOS and Credit Card. We accept Visa, Mastercard, Q-Card and Farmers cards.

    To check whether your appliance is covered under manufacturer's warranty, refer to your product user guide or call us on 0800 372 273.