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Book a Service

Have you visited Product Help yet? You may be able to save time by working out the problem yourself. Or book a service online using the form below with one of our expert Fisher & Paykel Technicians.

Book a service

It's fast and easy

It's fast and easy

There are just three quick steps - no waiting on the phone. Your job is booked directly into the technician's schedule.

Save time

Save time

No more waiting around at home for your service - track your technician online so you know what time they're arriving.

Warranty

Warranty

For appliances covered by manufacturer's warranty, there is no charge for our service.  If a labour charge applies, we charge $99 (includes first 15 mins of service) Subsequent charges are set out below*.

Trained technicians

Trained technicians

Dedicated Fisher & Paykel Technicians use genuine spare parts and you are covered by a 12 month parts & labour warranty.

Book a service online

  1. Search
  2. Select
  3. Book

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Select your appliance type and find your address using our address finder below. To service your gas appliance, contact an approved gas repairer.

Please select a product type and enter your address below. view the address finder

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    Please select an available service time from the options below.

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    Need to change anything? Change booking details

    For appliances covered by manufacturer's warranty, there is no charge for our service. If a labour charge applies, we charge $99 (includes first 15 mins of service). Additional labour and parts charges may apply.

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    Thanks, your service is booked

    Your reference number is:

    Your booking information

    Product Type:
    Service Address:
    Service Date:
    Reference:

    If you would like to change your booking or you have any questions, please contact us on 0800 372 273 and quote your booking reference number.

    You will also receive an email confirmation with all your booking and tracking information.

    Please note: For appliances covered by manufacturer's warranty, there is no charge for our service.  If a labour charge applies, we charge $99 (includes first 15 mins of service). Additional labour and parts charges may apply.

    Payment can be made via EFTPOS and Credit Card. We accept Visa, Mastercard, Q-Card and Farmers cards. Parts are additional*

    Book

    Sorry, we’re having a problem with your service booking request. You can either click on the link below to try again, or phone our customer service team on 0800 372 273. Thanks.

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    Contact us

    Call our customer service team on 0800 372 273.

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    *This charge is per appliance. Parts incur an additional cost. A complimentary diagnosis and an estimate of parts and labor will be given before any repairs begin. If you don't wish to go forward with repairs, only the service fee will be charged.

    Payment can be made via EFTPOS and Credit Card. We accept Visa, Mastercard, Q-Card and Farmers cards.

    To check whether your appliance is covered under manufacturer's warranty, refer to your product user guide or call us on 0800 372 273.

     

    Labour Charges Pricing Second Appliance Third Appliance
    Call out fee (includes 15mins labour) $99.00 $49.50 $49.50
    15 mins - 30 mins labour $20.00 $20.00 $20.00
    31 mins - 45 mins labour $20.00 $20.00 $20.00
    46 mins - 60 mins labour $20.00 $20.00 $20.00
    Max Labour Charge $159.00 $109.50 $109.50
    Re-visit $20.00 per 15 mins of labour