Contact Us

An app that allows you to control and manage your Fisher & Paykel connected appliances seamlessly from home, or away. Learn more at Connected Home .

For support on connecting your appliance/s visit How to Connect .

Download the app for free from the App store for Apple or Google play for Android.

You'll receive a new water filter every six months, which is the recommended time period for optimal water drinkability and flow.

Your subscription doesn't have an end date and you'll continue to receive a water filter every six months until you cancel it. You can cancel your subscription from the "My Account" section of the Fisher & Paykel website.

You can add multiple water filters to your subscription but they all must be delivered for the same address at the same time. If you wish to subscribe for water filters to be delivered to a different adddress, e.g. a rental property or for a family member, you can create a new subscription for that address.

If you no longer require your subscription, you can cancel it easily from the "My Account" section of the Fisher & Paykel website.

Six months is the recommended frequency to change your water filter, and unfortunately you can't edit the subscription frequency at this time. If you'd like a water filter earlier, you can create a separate one-off order.

There are plenty of reasons to choose a subscription - for example it means you can set and forget to save time, and it also saves you money because you'll receive 10% off each delivery, and shipping is free.

No, please view our water filters page to find the appropriate filter for your refrigerator model.

Replacing your water filter is simple, and you'll find instructions on the packaging once it arrives. But if you need help, you can absolutely schedule a service technician to come and replace the filter.

Book a service here.

They do not have an expiry date if they are not installed and kept within its packaging.

You'll find instructions for replacing water filters here. Make sure you follow the instructions that align with your type of refrigerator.

View our Serial Number Location guide for instructions on how to find your model number.

There is a replacement indicator light on the internal control panel and external display on water dispenser which will appear when the water filter cartridge needs replacing. The red light will flash, as a reminder, when water is dispensed and will reset once the filter has been replaced.

Note: All the water to your refrigerator is filtered to remove impurities through a filter cartridge located outside the refrigerator. This will need changing approximately every 6 months.

Fig.19 Electronic external display

We recommend not to reset indicator before filter is changed or filter monitoring will be inaccurate.

Forgot your username? It's the email address you've used for your account.

Hmm. We suggest that you check your spam or junk folder.

Yes, we have published a Carbon Impact Report, which outlines our goals, and the strategy, roadmap, progress and actions we are taking to mitigate the negative impact we have on the climate. We believe a focus on carbon emissions reductions is urgent and is required to deliver a meaningful benefit for future generations.

Approximately 87% of our total carbon emissions come from the use of our appliances across their lifetime. Around 70% of our total carbon emissions come from the generation and supply of electricity to power the use of our appliances.

You can find out more about this on pages 5, 12, 14 and 19 of our Carbon Impact Report .

Our goals are to reduce total (Scope 1, 2 and 3) carbon emissions per-appliance-sold by 50% by 2030 and by 90% by 2050, from our 2020 baseline. For more detail on our carbon goals and per-appliance-sold metric, please see page 13 of our Carbon Impact Report . We will report our total carbon emissions and our progress towards our per-appliance-sold goals on an annual basis for transparency.

Yes, it is available to download here .