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Support Member Now
Alternatively, call us 24/7 on +65 6741 0777
Or email sg.customercare@fisherpaykel.com
Office Address
Fisher & Paykel Appliances51 Kampong Bugis
#01-05 Kallang Riverside Condominium
Singapore 338986
For Media enquiries please contact:
Andrew Luxmoore, Senior Corporate Communications Specialist
How can we help?
To save you time, we've compiled some of the most frequently asked questions below.
Appliance Purchases & Payment
If you see an 'Out of stock' notification next to the
product you'd like, call Fisher & Paykel Customer Care on +65 6741 0777.
If you are not happy with any purchase please contact us
on phone +65 6741 0777 or email: sg.customercare@fisherpaykel.com and we will work
with you to resolve your concerns.
The first thing to do is check your junk mail folder as
depending on any mail filters you have set, it may have been automatically
sent there. You may need to allow emails from online@fisherpaykel.com. If
you still haven’t received confirmation, please contact +65 6594 8013 or
email: SGSalesAdmin@fisherpaykel.com.
Please see our returns policy for full details.
Please see our returns policy for full details.
Delivery of Appliances
We deliver to any home address throughout Singapore. We
are unable to deliver to Post Office Boxes.
Once you have placed your order, our team will contact
you to book your delivery in, including discussing specific details. The
delivery timeline depends on delivery area and is divided into 4-hour
blocks.
Yes. Just call our Customer Care team on +65 6741 0777 to
schedule a delivery date that works for you.
Saturday deliveries are available. Just call our Customer
Care team on +65 6741 0777 to arrange weekend delivery. There is no extra
charge.
Yes, appliances ordered at the same time will arrive
together. However, any accessories you order may be delivered separately.
Connected Appliances
An app that allows you to control and manage your Fisher & Paykel connected appliances seamlessly from home, or away. Learn more at Connected Home.
For support on connecting your appliance/s visit How to Connect.
Download the app for free from the App store for Apple or Google play for Android.
Appliance Installation
We can currently only connect refrigerators, due to
safety reasons. While we will make every effort to deliver your appliances
to the area they will be used in, we cannot install them.
If you need help with installing your appliance, we recommend hiring a professional installer, and our Customer Care team would be happy to recommend someone. Just get in touch with them on +65 6741 0777.
If you need help with installing your appliance, we recommend hiring a professional installer, and our Customer Care team would be happy to recommend someone. Just get in touch with them on +65 6741 0777.
Sometimes, yes. Often the specification sheet for our
products will answer this question, but if you're still not sure, call our
Customer Care team on +65 6741 0777 and they will help.
Yes, for standard connections as explained in the
installation guide available online. Anything out of the ordinary will be
discussed with you at the time of delivery.
Appliance Details & Registration
Go to support.fisherpaykel.com/s/australia and browse to your
product via the 'Select Your Appliance' menu on the page.
View our
serial number label location guide
which shows the location of serial number labels across various models
and categories of appliance.
You can register your product online here.
Carbon Impact
Yes, we have published a Carbon Impact Report, which outlines our goals, and the strategy, roadmap, progress and actions we are taking to mitigate the negative impact we have on the climate. We believe a focus on carbon emissions reductions is urgent and is required to deliver a meaningful benefit for future generations.
Approximately 87% of our total carbon emissions come from the use of our appliances across their lifetime. Around 70% of our total carbon emissions come from the generation and supply of electricity to power the use of our appliances.
You can find out more about this on pages 5, 12, 14 and 19 of our Carbon Impact Report.
Our goals are to reduce total (Scope 1, 2 and 3) carbon emissions per-appliance-sold by 50% by 2030 and by 90% by 2050, from our 2020 baseline. For more detail on our carbon goals and per-appliance-sold metric, please see page 13 of our Carbon Impact Report. We will report our total carbon emissions and our progress towards our per-appliance-sold goals on an annual basis for transparency.
Yes, it is available to download here.