Contact Us

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Support Member Now

Call us on +65 6741 0777

Or email customerserviceSG@fisherpaykel.com

Office Address

Fisher & Paykel Appliances
150 Ubi Avenue 4
Ubi Biz Hub #03-01A
408825

How can we help?

To save you time, we've complied some of the most frequently asked questions below.

Appliance Purchases & Payment

If you see an 'Out of stock' notification next to the product you'd like, call Fisher & Paykel Customer Care on +65 6547 0100.

If you are not happy with any purchase please contact us on phone +65 6741 0777 or email: customerserviceSG@fisherpaykel.com and we will work with you to resolve your concerns.

The first thing to do is check your junk mail folder as depending on any mail filters you have set, it may have been automatically sent there. You may need to allow emails from online@fisherpaykel.com. If you still haven’t received confirmation, please contact +65 6594 8013 or email: SGSalesAdmin@fisherpaykel.com.

Please see our returns policy for full details.

Delivery of Appliances

We deliver to any home address throughout Singapore. We are unable to deliver to Post Office Boxes.

Once you have placed your order, our team will contact you to book your delivery in, including discussing specific details. The delivery timeline depends on delivery area and is divided into 4-hour blocks.

Yes. Just call our Customer Care team on +65 6741 0777 to schedule a delivery date that works for you.

Saturday deliveries are available. Just call our Customer Care team on +65 6741 0777 to arrange weekend delivery. There is no extra charge.

Yes, appliances ordered at the same time will arrive together. However, any accessories you order may be delivered separately.

Appliance Connection

We can currently only connect refrigerators, due to safety reasons. While we will make every effort to deliver your appliances to the area they will be used in, we cannot install them.

If you need help with installing your appliance, we recommend hiring a professional installer, and our Customer Care team would be happy to recommend someone. Just get in touch with them on +65 6741 0777.

Sometimes, yes. Often the specification sheet for our products will answer this question, but if you're still not sure, call our Customer Care team on +65 6741 0777 and they will help.

Yes, for standard connections as explained in the installation guide available online. Anything out of the ordinary will be discussed with you at the time of delivery.

Appliance Details & Registration

Go to producthelp.fisherpaykel.com/au/ and browse to your product via the 'Select Your Appliance' menu on the page.

View our serial label location guide here.

You can register your product online here.
For Media enquiries please contact:

Andrew Luxmoore, Senior Corporate Communications Specialist