Last updated: May 15, 2020
To our friends and valued partners
In these trying times, staying connected with each other is more important than ever. We invite you to connect through our digital channels and will provide updates as the situation evolves on our website.
As part of our ongoing response to COVID-19, Fisher & Paykel is working closely with teams around the world to ensure we provide a safe environment for our people, our customers, and our commercial partners.
Our business continues to operate with the same high standard of service we pride ourselves on at Fisher & Paykel, but with some changes around the way we work.
Remote working & social distancing
We are embracing new ways of working that will see teams increasingly working remotely and have put a number of policies in place to minimize risk, including restrictions on travel, events and reducing meetings with third parties.
Costa Mesa Experience Center is now open – Monday, Wednesday, and Friday, by appointment only. Customers can email or call the Showroom phone to schedule an appointment. Our New York and Toronto center’s remain closed until further notice. We will provide updates to let you know when we expect these to reopen.
Supply and customer service
We have expanded our global call center to make sure that we can respond to every customer need.
We know the ability to maintain or repair appliances will be of utmost importance at this time.
Our customer service team, working closely with our product teams, are well versed in the at-home solutions that may allow for troubleshooting.
Our knowledge base can be found at Product Help and is a great place to start for product support.
For in-home repair, we have introduced a number of checks and balances for our mobile workforce to reduce risk of COVID-19 transmission. We do expect some delays as we increase the amount of checks and balances.
Our warehouse, logistics, and factory service teams are working to appropriate COVID-19 protocols including pre-appointment screening, social distancing and hygiene.
As the COVID-19 situation continues to shift and evolve, our plans may too. What will not change, however, is our absolute commitment to making sure our customers, employees and trade partners are safe.
Our best and stay well,
Kevin Dexter
President, Fisher & Paykel North America