Last updated December 15, 2022.
Fisher & Paykel Appliances Inc ("FPA") takes the protection
of personally identifiable information (being any information about an individual
from which that person can be identified, referred to herein as
"PII") seriously and is committed to being transparent with you
about how your PII is processed, We are committed to giving effect to relevant
privacy legislation and we want you to be familiar with how we collect, use,
disclose and protect the personal information you share with us. This Privacy
Policy describes our practices in connection with information that we collect
through websites operated by us, call centers operated by us (where you will be
on or through computers and mobile devices), or our social media pages that we
control, from our Distribution Networks, promotions we run directly or by
partnering with third parties, as well as through communications we send to you
(all collectively referred to as our "Services"). By using our
and keep it safe. The Policy will also give you information about your privacy
rights and where to go for more information. If you would like to contact us, our
details can be found using the
Contact Us section below.
THE INFORMATION WE COLLECT
We collect general and anonymous statistical information when you browse our
websites, applications and social media pages. This information does not identify
you personally but is used to enable us to evaluate the performance of these
platforms, allow us to assess statistical information on the overall experience of
visitors to them and improve our advertising campaigns. If we combine or connect
this general and statistical information with your personal data so that it can
directly or indirectly identify you, we treat the combined data as personal data
We may ask you to provide PII when using our Services, as described below. We may
need to collect and use the information because we are either legally required to
do so, it is necessary for our legitimate interests, because we need it to provide
the requested goods or services to you or where we have your consent. If you do
not provide the information when requesting this we may not be able to make
certain products and services available to you.
Product Purchase and Registration
When you register a product, or purchase a product, through one of our Services
or by contacting us, we will collect and process the PII you provide. In
particular, we may ask you to provide your name, address, phone number, email
address, and your product's model number, serial number, purchase date and
purchase store. You are required to provide this information so that you can
purchase or register your product. . Providing this information will also allow
us to quickly and easily identify you when contacted with any issues, to inform
you of any appliance safety information or communicate with you for marketing
purposes or otherwise.
Customer Service and Support
If you schedule a service call, make a consumer enquiry, report a problem with
our Services or email us through the "Contact Us" link on any of our Services,
we may ask you to provide your name, address, phone number, email address, and
your product's model number, serial number and place of purchase so that we
can schedule your service call or respond to your questions and comments. We
will also keep a record of any correspondence between us.
If you purchase a product or service from us, we collect details of transactions
that are carried out through our Services and of the fulfilment of your orders.
In addition to your name, email, delivery or physical address and contact
number, this may include details about payments to and from you. Your payments
through our websites are processed through our third party payment provider. We
retain a subset of your payment information so we can verify transactions you
may have with us.
Marketing and Promotional Activities
If you opt-in to receive marketing materials and/or participate in our
promotions, such as rebates, contests and other similar promotions, we may
collect your name, email address, physical address, bank account number, proof
of age and contact number. We use this information to assess and administer your
participation and/or communicate with you in future regarding the promotion or
for marketing purposes. Some promotions will have more rules about how we use
and disclose your PII. We will only market directly to you if you have opted in
to receive marketing materials.
Applications & Other Online Activities
We may collect information through applications made available by us or when you
use our online Services or platforms. We may collect information typically
collected though websites and applications, such as browser and device
information search queries, application usage data, information collected though
cookies, pixel tags and other technologies, and IP addresses.
Questionnaires and Surveys
We occasionally ask visitors to our website and consumers to participate in
generic and/ or targeted online surveys and opinion polls about their activities
and interests to help us improve the usefulness of our Services, products or
improve our customer service. We may ask you to provide your name, physical
address, email address and/or phone number and other PII. Online surveys and
polls may be carried out by us ,or by a third party on our behalf, but they are
always voluntary, and you do not need to respond to them.
Our connected products (products which use WiFi or Bluetooth) utilise the
SmartHQ platform. Prior to connecting your product(s), you will be asked to read
and accept the
SmartHQ Privacy Statement, which sets out how we collect and process your PII for connected products
If you choose to review a product or service, we collect and process the
information you choose to share. We, or a third party on our behalf, may ask you
to provide your name, residential address, email address and details of the
product or service you are reviewing. We do not display any PII you provide in
connection with an FPA product review, unless you specifically agree. If you do
agree, your name and where you reside, along with your review, may be made
available online for viewing by the general public. Online reviews are
voluntary, and you do not need to provide them. If information is provided to a
If you use any location-enabled products, you may be sending us location
information. We do not store or use this information other than to provide the
service you have requested.
Interactions with us
If you visit us, communicate with us over email, by interacting with our
platforms, through our chat functionality, our websites or via third party
We may collect PII from you offline. For example, when you visit one of our
Distribution Networks (which include our Retailers, third party service providers,
Authorised Service Centre's and our logistics partners), or attend a trade
show or event we are represented at. In this case, we will collect and process the
PII you choose to share with us, our Distribution Networks, trade show organisers
or event organisers, etc.
INFORMATION FROM THIRD PARTY SOURCES
We may receive PII about you from publicly and commercially available sources
(like public databases, third-party event organisers, data providers and our joint
marketing partners) and other partners or third parties (provided it is permitted
by, and in compliance with, applicable laws). We may need to use the information
because it is necessary for our legitimate interests or because we need it to
provide the requested goods or services to you.
CANDIDATE PERSONAL DATA
You may send PII to us for consideration for upcoming roles and opportunities and
we may collect this information from you to ensure that we can consider all
candidates carefully in line with the roles we have available.
We have to collect your name and contact details as well as other PII you share
with us (such as your CV and references). We usually collect this information
directly from you, however sometimes you provide this information to third parties
such as recruiters who will share your information with us with your consent.
Based on the role you apply for, we may also share your information with third
parties for the purposes of conducting background checks (such as criminal history
checks, qualification checks and medical checks). We will only conduct background
check with your consent.
We may also need to disclose some PII to meet our legal obligations to law
enforcement bodies and government agencies.
SENSITIVE PERSONAL DATA
We may request your health status to ensure your safety and the safety of our
repairers, technicians and our staff to perform the services you have requested.
Where we do collect this information, we delete it from our CRM system 31 days
after your appointment.
Please do not send us, or disclose, any sensitive personal data if we do not
request it (e.g. information related to racial or ethnic origin, political
opinions, religion or other beliefs, health, biometrics or genetic
characteristics, criminal background or trade union membership) on or through the
Services or otherwise to us.
PERSONAL DATA OF CHILDREN
We do not collect PII related to children. Please do not send us, or disclose PII
related to children on or through the Services or otherwise to us.
USE OF PERSONALLY IDENTIFIABLE INFORMATION
We may use the PII collected about you for the following purposes:
To register you as a new customer and administer and communicate with you about
your account (including purchases and payments).
To give you access to our online store, confirm, process and contact you about
any orders you may place and deal with returns or questions you may contact us,
or need to be contacted, about.
- To process and deliver your order.
To provide, administer and communicate with you about products, services,
events, surveys and promotions (including by sending you marketing
communications if you have agreed to receive them).
To contact you with a service notification for your registered appliance or
provide you with other notices about the safety of your appliance regardless of
your stated privacy preference.
To process, evaluate and respond to your requests, inquiries and applications.
To personalize your experience on the services by presenting products, surveys,
promotions and offers tailored to you. Your interactions and responses to this
activity may be logged against your customer profile. Participation in any
survey is optional.
To verify your identity to ensure security for the other purposes listed here.
To operate, evaluate and improve our business (including developing new products
and services, assessing the effectiveness of our services, advertising and
marketing approaches (including defining groups of audiences for marketing
purposes and creating aggregate/de-identified data sets that do not identify an
individual) and how to improve these, managing communications and carrying out
our various accounting, auditing, billing, reconciliation and collection
To market to you directly and/or indirectly through social media and other
- To improve our business through analytics and insights
To protect against and prevent fraud, unauthorized transactions, claims and
other liabilities and manage risk exposure and quality.
To conduct investigations, comply with and enforce applicable legal
requirements, industry standards and our policies and terms, such as this and
To ensure the safety of our customers, services, products, information resources
We may also use the information listed because we are legally required to do so,
because it is necessary for us to provide you with the requested product or
service, because it is necessary for our legitimate interests or when we you have
provided your consent.
INFORMATION WE SHARE/DISCLOSE
We are committed to the protection of your PII and therefore we do not sell your
PII to other organisations.
We may share your PII with third party service providers that provide product or
perform services for us relating to your purchase or use of our products,
distribution and transport providers who help deliver our products to you;
product service agents and technicians who help us service and repair products;
IT service providers who assist with the running of our IT services (including
the Services) which allow us to provide our products and services to you;
data research and survey service providers who assist us with understanding data
held by us and our audience (including creating aggregate/de-identified data
sets that do not identify an individual), the markets that we operate in and
issue surveys to our customers;
administration service providers who assist with the enforcement or application
of our terms and conditions or other agreements, including for billing and
third party marketing partners that we work with for promotional purposes:
to market to our customers directly via Digital platforms such as Instagram,
Facebook, YouTube, LinkedIn, Pinterest and other social media channels.
to fulfil promotional and marketing activities with our marketing partners
We require all third parties to respect your PII and treat it in accordance with
the law. Third party service providers are contractually restricted from using or
disclosing the information, except as necessary to perform services on our behalf
or to comply with legal requirements.
We may also disclose information about you (i) if we are required to do so by law
or legal process (which may include laws outside your country of residence), (ii)
to law enforcement authorities or other government officials (which may include
authorities outside your country of residence), or (iii) when we believe
disclosure is necessary or appropriate to prevent physical harm or financial loss
or in connection with an investigation of suspected or actual illegal activity.
We may also use, disclose or transfer your PII to a third party in the event of
any reorganization, merger, sale, joint venture, assignment, transfer or other
disposition of all or any portion of our business, assets or stock (including in
connection with any bankruptcy or similar proceedings). We may also, with your
consent, use and disclose your PII in other ways.
INFORMATION WE TRANSFER
Your PII may be stored and/or processed in a country where we (including companies
in the FPA Group) or our external third parties who provide services to us are
based and/or operate from, and by using the Services you consent to the transfer
of information to countries outside of your country of residence which may have
data protection rules that are different from those of your country. In certain
circumstances, courts, law enforcement agencies, regulatory agencies or security
authorities in those other countries may be entitled to access your PII.
Whenever we transfer your personal data out of your country of residence, we
ensure a similar degree of protection is afforded to it by ensuring we only
transfer your personal data after having put in place adequate measures for the
protection of your PII.
THIRD PARTY ADVERTISING AND PROFILING
We may use third party advertising companies to serve, or directly serve,
advertisements regarding products and services provided by FPA that may be of
interest to you when you access and use the Services, our applications, other
websites or online services.
These targeted advertisements are a result of profiling that we do which involves
processing or analyzing data on a partially automated basis. This may involve
analyzing or using data relating to your access to, and use of, the Services,
other websites or online services on any of your devices (including, for example,
data captured by placing or recognizing a unique cookie on your browser), as well
as information or data received from third parties.
Our aim is to provide you with content that is relevant and interesting for you
and provide you with a more pleasant user experience when surfing the Internet.
By using the Services, you will automatically be subject to the targeted
advertisements and profiling referred to above. However, you can
opt-out through your browser settings. These are typically in the
privacy section of your browser settings or preferences. You can also
opt-out by contacting us using the details in the
Contact Us section below.
LINKS TO OTHER SITES
We may provide links to other websites for your convenience and information. These
sites may have their own privacy statements in place, which we recommend you
review if you visit any linked websites. We are not responsible for the content of
linked sites or any use of such sites.
RETENTION OF PERSONALLY IDENTIFIABLE INFORMATION
We will retain PII for the period necessary to fulfil the purposes outlined in
longer retention period is required or permitted by law.
To determine the appropriate retention period for PII, we consider the amount,
nature, and sensitivity of the PII, the potential risk of harm from unauthorized
use of disclosure of your PII, the purposes for which we process your PII and
whether we can achieve those purposes through other means, and the applicable
Please contact us in accordance with the
Contact Us section below if you want further information
in relation to the retention of your PII.
THE PROTECTION OF YOUR PERSONALLY IDENTIFIABLE INFORMATION
We use a variety of technologies, systems and procedures to protect against
unauthorized disclosure, use, alteration or destruction of the PII you provide on
this Service and keep the PII you provide on this Service secure. Unfortunately,
no data transmission or storage system can be guaranteed to be 100% secure. If you
have reason to believe that your interaction with us is no longer secure, please
immediately notify us by using the details in the
Contact Us section below.
We have put in place procedures to deal with any suspected personal data breach
and will notify the relevant people as we are legally required to do so.
CHOICES AND ACCESS
We want to make sure you have easily actioned choices about how we use and/or
disclose your PII in providing you with our products and services or for marketing
purposes. You may opt-out from:
Receiving electronic communications from us:
If you no longer want to receive marketing-related emails or communications from
us on a going-forward basis, you may update your email preferences at any time
by clicking the link in the footer of any email we send you. You can also
request to opt-out of the use of your PII by FPA for marketing purposes by
contacting us at any time in accordance with the details set out in the
Contact Us section below.
Receiving SMS mobile alert updates or notices from us:
If you no longer want to receive these just reply "UNSUBSCRIBE" to any update or
alert. You can also request to opt-out of receiving these by contacting us at
any time in accordance with the details set out in the
Contact Us section below.
We will try to comply with your request(s) as soon as reasonably practicable.
Please note that if you opt-out of receiving marketing-related emails from us, we
may still send you important administrative and product messages that you cannot
You have the following rights over your PII:
The right to know. You have the right to request a copy of the PII we hold about
you, how it is used and how it is shared.
The right to deletion. You have the right to request certain PII we hold about
you is deleted. In some cases, we may be required to retain certain PII for
The right to correct. You have the right to correct, update or amend PII we hold
The right to opt-out of sale of your PII. You have the right to opt-out of the
sharing and sale of your PII. FPA Group does not sell PII.
The right to opt-out of the sharing of your PII. We share PII with third parties
PII for advertising purposes by emailing us at
firstname.lastname@example.org or by
unsubscribe at the bottom of your emails.
The right to non-discrimination for exercising rights. You have the right to
non-discrimination for exercising your rights. FPA will not discriminate against
you because you exercise your rights.
The right to limit the use of sensitive PII. FPA only collect sensitive PII for
the purposes of performing the services you have requested.
Due to the nature of our commercial activities, we do not conduct automated
decision making over PII.
If you would like to exercise your rights, you can do so using the methods
prescribed above, and by using the details in the
Contact Us section below.
In your request, please make clear what actions you would like us to take in
relation to your PII. For your protection, we may only implement requests with
respect to the PII associated with the particular email address that you use to
send us your request, and we will need to contact you to verify your identity
before implementing your request. We will try to comply with your request as soon
as reasonably practicable.
No fee is charged to access your PII (or to exercise any other rights). However,
we may charge a reasonable fee if your request is unfounded, repetitive or
excessive. Alternatively, we may refuse to comply with your request in these
Please note that we may need to retain certain information because we are legally
required to do so, for recordkeeping purposes and/or to complete any transactions
that you began prior to requesting a change or deletion, but we will advise you of
this. There may also be residual information that will remain within our databases
and other records, which will not, and cannot, be removed. If this is the case,
such information will remain secure and protected.
DO NOT TRACK ("DNT") SIGNALS SENT VIA BROWSERS
Given the divergent practice of organizations that offer Web browsers and lack of
a standard in the marketplace, at this time we do not respond to DNT signals.
What is a cookie?
Cookies are harmless text files stored on your computer/device/browser when you
visit certain sites/pages.
What do we use them for?
allow you to include/save items in your shopping cart, and to make our site run
smoothly and work best for you. The data is completely anonymous and none of the
cookies we use collect PII about you. To make full use of the features and
functions of our site, (ecommerce) including to purchase on our site, your
computer, laptop, tablet or smartphone needs to accept cookies. If cookies
aren't accepted by/enabled on your web browser it will mean you will only be
able to browse and research and won't be able to add products to your
shopping cart and purchase them.
Most web browsers have cookies automatically enabled. You can manage cookies
through your browser settings. These are typically in the "privacy" section of
your browser settings or preferences. In some instances, you can configure your
browser to notify you when you're offered a cookie and decide whether to
accept or not.
To learn more about the cookies we use and what they do, please see
the comprehensive list.
changes in our information practices.
contact us by email at
anytime by phone at 1.888.936.7872 or by email at
If you want to opt out of receiving marketing information at any time by contacting
us on 1.888.936.7872 or email us at email@example.com. If you would prefer to
contact us by mail, please write to us at: Privacy Fisher & Paykel Appliances
Limited PO Box 58550 Botany, Manukau 2163 Auckland, New Zealand
If you want to opt out of receiving marketing information at any time by
contacting us on 1.888.936.7872 or email us at
If you would prefer to contact us by mail, please write to us at:
Fisher & Paykel Appliances Limited
PO Box 58550 Botany,
Manukau 2163 Auckland,