TROUBLESHOOTING
Having an issue with your appliance? Fisher & Paykel Product Help provides step-by-step troubleshooting guides to help you quickly identify and resolve common problems. Find answers for your specific appliance and get back up and running with ease.
PRODUCT HELP
SERVICE BOOKING
Book a service online in three easy steps. Supporting our users for life, our dedicated Fisher & Paykel Technicians and authorised service partners use genuine parts covered by a 12-month parts and labour warranty.
BOOK YOUR SERVICE
TRACK A BOOKING
No more waiting around at home for your technician. Conveniently track your service booking online for real-time updates and estimated arrival times. Simply enter your service booking number to start.
TRACK YOUR BOOKINGContact Us
Our Customer Care Consultants are available on during these hours:
Mon–Fri, 8am–6pm
1800 625174
Mobile phones can call us on
01-807 7960
Office Address
Fisher & Paykel Appliances
Unit D2, Corporate Park
Swords
Dublin
Media enquiries
Kirsten Matthew
Head of Media Relations
Fisher & Paykel Appliances
How can we help?
To save you time, we have compiled some of the most frequently asked questions.
Go to the Troubleshooting page and follow the prompts to find your specific product Model Code and associated technical and product documentation.
To find the location of serial number labels across various models and categories of appliances, go to the Find your Model Code tool and follow the prompts for help on where to locate your appliance serial number.
Please refer to our Returns Policy for how to issue a return in the event your order is damaged, incorrect, or faulty, and for full terms and conditions.
If you want to issue a return due to damage or a fault with your product found upon delivery, there is no cost. However, if you ordered incorrectly and want to return the product, there is a fee. For more information and terms and conditions, please refer to our Returns Policy.
Not at this time. We recommend checking with your local refuse or recycling station for guidance on how to dispose of used water filters responsibly.
Yes. Our water filters are IAPMO certified and effectively reduce chlorine, lead, and a range of other impurities from your drinking water.