Contact Us

We accept Mastercard, Visa, and Amex debit and credit cards at checkout. You can also choose to pay in instalments via Afterpay or Zip. By selecting one of these layby options, you'll be redirected to the provider's website to complete your payment in instalments.

If you have placed an order through our website, but have not received an order confirmation email, please check your spam/junk folder and that your email account is receiving mail. Please also check your bank account to confirm if your order went through. If you are still having issues, our Customer Care team is available to help – you can reach us via chat or on 0800 372 273 Mon–Fri, 8am – 6pm.

Enter your postcode in the purchase journey to see if delivery is available to you. If you live in remote parts of New Zealand, our delivery services may not extend to your location.

When your order is ready to be dispatched, you will receive a message with a link to book a delivery slot. From there, you can choose a date and time that best suits you for delivery. On the delivery day, you will be notified of the estimated time of delivery.

Yes. If you need to reschedule, alternative delivery dates and time slots are usually available. You can make the change using the reschedule link provided in your original delivery confirmation message, or you can contact us directly and we'll be happy to arrange a new time for you.

Generally, yes, we can arrange for all of your appliances to be delivered together, however, this can depend on product availability.

Yes, we do offer a removal service. Please note that the appliance being removed must be in the same category as the one being delivered. To ensure a smooth pickup, the old appliance must be fully disconnected from any power, water, or gas supplies before our team arrives.

Yes, our delivery team can carry your appliance upstairs. Please make sure to note any internal or external stairs, narrow doorways, tight hallways, or nearby furniture when placing your order.

No. For health and safety reasons, we do not permit customer collections or pickups from our warehouses. All orders must be delivered using our delivery service.

Please refer to our Returns Policy for how to issue a return in the event your order is damaged, incorrect, or faulty, and for full terms and conditions.

If you want to issue a return due to damage or a fault with your product found upon delivery, there is no cost. However, if you ordered incorrectly and want to return the product, there is a fee. For more information and terms and conditions, please refer to our Returns Policy.

We are not currently able to change or update addresses for an active subscription. Instead, you will need to cancel the subscription and then resubscribe with the new address or you can contact us.

Unfortunately, we cannot change the frequency of active subscriptions at this time, however, you can make a one-off order via the website should you require the product before it is scheduled to arrive.

Login to our website and go to 'My Account'. From there, find 'My Subscriptions' and go to 'My Wallet' to change your payment details.

At the moment we don't have the functionality to pause your subscription. If the date doesn't suit you and you need it later, it will need to be cancelled, and you can resubscribe when you are ready.

Not at this time. We recommend checking with your local refuse or recycling station for guidance on how to dispose of used water filters responsibly.

Yes. Our water filters are IAPMO certified and effectively reduce chlorine, lead, and a range of other impurities from your drinking water.

To reset your password, select 'Forgot Password' and enter your username.

We'll then send password reset instructions to the email address linked to your account.

If you've entered the incorrect password too many times, your account will be temporarily locked. We're unable to reset your password during this lockout period. Please wait 15 minutes, then try signing in again or reset your password.