Terms & Conditions

Fisher & Paykel Appliances Limited Terms and Conditions for Sales to Staff, Friends & Family

Effective from November 2025.

It is important that you read these Terms and Conditions carefully. By using our Website or ordering Products or Services, you will be deemed to have accepted these Terms and Conditions.

WHO WE ARE AND HOW TO CONTACT US

We operate the Website /us/. We are Fisher & Paykel Appliances Ltd, a company registered in California under company number C1903607 and with our registered office and main trading address at 695 Town Center Drive, Suite #180, Costa Mesa, CA92626-1902, United States of America.

If you would like to contact us for any reason, including because you have any complaints, please phone 1-888-936-7872 or email fpausapartsorders@fisherpaykel.com of fax 1-800-547-1971.

We always try to resolve issues promptly and directly with our customers. If you have any issues, please contact us and our team will be happy to assist.

If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us.

GENERAL

We amend these Terms and Conditions from time to time. Please look at the top of this page to see when these Terms and Conditions were changed. You will be subject to the Terms and Conditions in force at the time that you use our Website and/or place an order for Products and/or Services via our Website.

We may transfer our rights and obligations under any order accepted by us to another organisation, but this will not affect your rights or our obligations under these Terms and Conditions.

These Terms and Conditions are governed by the laws of the State of California. This means any dispute or claim arising out of or in connection with them will be governed by the laws of the State of California. You and we both agree that the Courts of Orange County, California will have non-exclusive jurisdiction.

If a court of competent jurisdiction rules that any part of these Terms and Conditions are unenforceable for any reason, then such ruling will not affect the remaining provisions of these Terms and Conditions which will remain in full force and effect.

We will not be liable or responsible for delay in performing, or failure to perform, any of our obligations under these Terms and Conditions or any accepted order if such delay or failure results from events, circumstances or causes beyond our reasonable control. In such circumstances our obligations will be suspended and we shall be entitled to a reasonable extension of the time for performing such obligations.

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

Your use of our Website is also subject to our Website Terms and Conditions of Use. Please take the time to read our Website Terms and Conditions of Use.

1. Creating a login

You must register to use the Website by creating a login. You can do this by following the registration process on the website here: https://login.fisherpaykel.com/s/login/.

When you create your login, you will be asked to choose a password. You should choose a password that is a secret known only to you which cannot be easily guessed by anyone else.

You must not share your password with any third party. If you do share your password with a third party, that third party may be able to order products or services apparently on your behalf, which may cause loss to you or other people and for which those other people may try to hold you responsible.

When your login has been entered correctly into our Website, we are entitled to rely on that without further enquiry, as evidence of your identity, authority to use the relevant part of our Website and/or place orders. As a result, to the extent permitted by law, you accept responsibility for all activities that occur under your security information.

You agree to notify us immediately if you have any reason to believe that your password has become known to anyone else, or if your login is being, or is likely to be used in an unauthorised manner. Such notice will not release you from your obligations in relation to your login.

We may suspend or disable your login with or without notice if we believe that:

1. suspending or disabling your login is necessary to maintain the integrity or security of the Website or any other service;
2. the login is being misused or has otherwise been compromised; or
3. you breach these Terms and Conditions.

2. Ordering Products and/or Services

You must be a United States resident and 18 years or over to place an order on our Website.

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

When you place an order for a Product and/or Service on our Website, you are offering to purchase that Product and/or Service from us. After you place an order, you will receive an email from us acknowledging that we have received and notifying you if we have accepted your order.

You will be taken to have placed your order when the electronic instruction containing the order from you enters and is recorded in our database and we receive payment in full from you for that order.

We reserve the right to not to accept any order from you (including any subscription), including without limitation, where stock is not available, there has been an error in the advertised price or Product/Service description on our Website or if we believe (in our reasonable opinion) that the applicable order has been placed for commercial purposes, fraudulently or otherwise in breach of these Terms and Conditions.

We reserve the right not to accept any order (including any subscription), notwithstanding that we had charged you for the order. In the event that payment has been made and your order is not accepted by us and/or cancelled, we will refund the purchase price to you in full subject to our Cancellation and Returns Policy.

We only supply the Products and Services for domestic and private use. You agree not to use the Products or Services for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We must supply Products that are in conformity with these Terms and Conditions and any accepted order placed by you.

We will not be liable or responsible for delay in performing, or failure to perform, any of our obligations under these Terms and Conditions of Sale or any accepted order (including any subscription) if such delay or failure results from events, circumstances or causes beyond our reasonable control. In such circumstances our obligations will be suspended and we shall be entitled to a reasonable extension of the time for performing such obligations.

4. Fisher & Paykel Replacement Parts and Installation

The most up-to-date edition of the applicable Fisher & Paykel Product Use and Care Manual should be consulted prior to, and strictly followed in the course of, installation of any Product. Download any of our Use and Care Manuals here.

Only genuine Fisher & Paykel replacement parts should be used in any Fisher & Paykel Product.

If specified by us (such as, in the applicable Product Use and Care Manual) installation of replacement parts must be undertaken by an authorised Fisher & Paykel or other appropriately qualified or registered technician.

To locate an authorized Fisher & Paykel technician phone 1-888-936-7872 or obtain further information here. To the extent permitted by law we do not accept any liability whatsoever for any loss, costs or damage caused by using replacement parts which are not Fisher & Paykel replacement parts and/or replacement parts not being installed by an authorised Fisher & Paykel technician (where we have advised that an authorised Fisher & Paykel technician is required).

1. Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

Products that are opened, used, damaged or do not have a receipt may be denied a refund. Returned products will not be accepted unless they are in brand new/original condition with all packaging, product literature and warranty cards in the exact condition as received. Returned products must be sealed/unopened, with packaging in original condition and accompanied by a valid receipt. We consider a product to be "unsealed" where any transparent film, plastic wrapper, security sticker or other seal has been broken or removed from the product or its packaging. As such, if you have purchased products but you have unsealed the products after delivery, you can no longer cancel the order for such products, and you will not be entitled to a refund for such products. However, if you have purchased those products on a subscription basis, you may cancel your subscription for future deliveries at any time before the date of your next payment. Please see our Subscriptions terms above for more information.

To exercise the right to cancel, you must inform Fisher & Paykel Appliances Limited of your decision to cancel by;

1. Phone: 1-888-936-7872
2. Email: fpausapartsorders@fisherpaykel.com or customer.care@fisherpaykel.com
3. Fax 1-800-547-1971 or
4. cancelling or amending your subscription in your account portal

If you are emailing us or writing to us, please inform us of your decision to cancel this contract by a clear statement and include details of your order to help us identify it. We will provide you with further instructions on how to return your product.

For the avoidance of doubt, nothing in this Cancellation and Returns Policy limits your legal rights under applicable consumer.

2. Effects of cancellation

If you cancel this contract, we will refund the purchase price of the products and/or services that are being cancelled, unless specified otherwise in these Terms and Conditions. Shipping and delivery costs will not be refunded for a change of mind return.

We will make the reimbursement without undue delay.

We will make the reimbursement using the same means of payment as you used for the initial transaction. We may withhold reimbursement until we have received the returned Products.

Any products (other than appliances) must be sent back or hand delivered to us at Fisher & Paykel Appliances, Inc., Fisher & Paykel 2100 Danieldale Road, Suite 140, Lancaster, Texas 75134 without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the products before the period of 14 days has expired. You will have to bear the direct cost and risk of returning the item. We recommend you use a carrier that can provide you with proof of delivery for your protection.

We will collect appliances such as dishwashers or fridges from the address to which they were delivered. We will contact you to arrange a suitable time for collection. We will bear the cost of returning such appliances.

1. Delivery

We deliver to any home address throughout the United States. We cannot deliver to a Post Office Box or APO/FPO addresses. You must provide a delivery address where someone will be available to sign for the receipt of your Products.

Delivery time and price will vary depending on your location and the Product that you have purchased.

We will contact you to arrange delivery and an estimated delivery date.

The Products we sell are often big and heavy things to lift, so there will be certain occasions when we may be unable to get it into your property. Lots of steps, narrow corridors, radiators and restricted parking are all things that may hinder our ability to deliver. In these situations we may be able to offer delivery to the nearest point possible i.e. your garage, so you can make arrangements to get the product in. If not we will attempt another delivery date or give you a full refund. Occasionally something will happen out of our control such as floods, snow or other adverse weather conditions or things like, sporting events which result in closed roads. If your delivery is affected, we'll contact you as soon as possible to arrange alternative delivery options. We will do what we can, but can’t be held liable if we can’t fulfil delivery due to reasons beyond our control.

Delivery will be to the US address specified in your order. If no one is available at the time of delivery, we will leave you a note that the Products have been returned to our depot, in which case, please contact us to rearrange delivery.

Delivery of an order shall be completed and all risk in the products (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the address you gave us and signed for.

We shall be under no liability for any delay or failure to deliver products if the delay or failure is caused by circumstances beyond our control. If we are unable to meet the estimated delivery date because of an event outside our control, we will contact you with a revised estimated delivery date.

You agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to you, even without a signature.

2. Additional Services

The charges (if any) for additional services are clearly laid out throughout the order process and will be displayed on the checkout page when you place your order.

If we are replacing your old appliance, please disconnect, defrost if necessary and ensure all water, laundry and other personal items are removed from the appliance before we arrive.

1. Limitation on Use

This Website may only be used in accordance with these Website Terms and Conditions of Use, and for non-commercial purposes only.

You may use our Website only for lawful purposes. You may not use our Website:

• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.

You also agree:

• Not to reproduce, duplicate, copy or resell any part of our Website in contravention of the provisions of these Website Terms and Conditions of Use.
• Not to access without authority, interfere with, damage or disrupt:
  • any part of our Website;
  • any equipment or network on which our Website is stored;
  • any software used in the provision of our Website; or
  • any equipment or network or software owned or used by any third party.

2. Suspension and termination

We will determine, in our discretion, whether there has been a breach of these Website Terms and Conditions of Use through your use of our Website. When a breach of these Website Terms and Conditions of Use has occurred, we may take such action as we deem appropriate.

Failure to comply with these Website Terms and Conditions of Use constitutes a material breach, and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our Website;
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our Website.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

The responses described above are not limited, and we may take any other action we reasonably deem appropriate.

3. Limitation of Liability

Our Website tells you about Fisher & Paykel, our business and products and services and the terms and conditions on which we sell products and services to you.

While we endeavour to provide accurate and up-to-date information, errors and omissions may occur. To the extent permitted by law, we:

1. expressly exclude all guarantees and warranties, whether express or implied, relating to our Website, including, without limitation, any implied warranty of fitness for a particular purpose, freedom from computer virus’ (or any similar threats) and/or availability; and
2. exclude any liability, whether in contract, tort (including negligence) or otherwise, for any direct, indirect or consequential loss, costs or damage caused by or in connection with our Website.

Without limiting the foregoing, you acknowledge that, given the nature of the internet, we cannot guarantee that any data transmission is totally secure, free from viruses, fault or other risks associated with use of the internet which could damage or interfere with your computer systems and we cannot ensure the security of any content or information you transmit via the Website. You must take your own precautions to address such risks.

If you are using our Website or any of our Products and/or Services for personal or domestic use, nothing in these Terms and Conditions is intended to exclude any rights that you may have under any relevant law.

4. Changes to Website

We may update our Website from time to time, including without limitation, updating our prices and the products and services that are offered on our Website.

5. Intellectual Property

All intellectual property rights in this Website, and all derivative works based thereon, are owned by Fisher & Paykel or our licensors.

No part of this Website, including but not limited to, the trademarks, logos, names and product listings, may be copied, extracted or otherwise reproduced, in any form whatsoever, without the express written consent of Fisher & Paykel (or, if applicable, the licensor).

6. Links

This Website may contain hyperlinks to other websites. Those links are included for convenience only and we do not endorse the content of those third party websites. Your access to and/or use of those websites is at your own risk.

7. Login Details and other Security Information

Depending on which aspects of our Website you use, we may provide personalised security information for the Website, including without limitation, any login and/or username to you from time to time. You must treat all such security information as strictly confidential, and not disclose it to anyone. Any such security information which is generated by us and supplied to you remains our property.

We are entitled to rely on the provision of your security information without further enquiry, as evidence of your identity, authority to use the relevant part of our Website and/or place orders. As a result, to the extent permitted by law, you accept responsibility for all activities that occur under your security information.

You agree to notify us immediately if you have any reason to believe that your security information has become known to anyone else, or if your security information is being, or is likely to be used in an unauthorised manner. Such notice will not release you from your obligations in relation to your security information.