Contact Us

Chat to our support team now

using the pop up link below

Alternatively, call us 24/7 on
0800 372 273

Office Address

Fisher & Paykel Appliances New Zealand
PO BOX 58546
Botany, Auckland
New Zealand

For Media enquiries please contact:

Andrew Luxmoore, Senior Corporate Communications Specialist

How can we help?

To save you time, we've compiled some of the most frequently asked questions below.

Just head to our Product Help Guide and browse to your product via the 'Select Your Appliance' menu on the page.

Go to our User Manuals, where you can search for a manual by entering the part number.

View our serial number label location guide, which shows the location of serial number labels across various models and categories of appliance.

We're here to help. You might like to first try searching for a solution in our Product Help section, or you can call us on 0800 372 273.

Different oven types have different ways to set the clock. You can view the guide here – and scroll down to find the image that matches your oven.

You can pay for the items in your order using a Mastercard™ or Visa credit or debit card. Unfortunately Afterpay is not currently available and we do not accept AMEX.

Please check that you've entered the promotion code correctly, using the correct mix of lower and upper case (it is case sensitive).

There are a number of reasons for this – such as that the product hasn't been released yet, has been discontinued or other reasons. Please click on the Support chat box on this page, so you can talk to a real person who can help you to find what you're looking for.

Please check your spam or junk email first, in case your order confirmation has gone there.

If you subscribe with us, it will be the cost of the water filter less 10% discount and free delivery! If you go to our website and select your filter, you can see the price if you sign up with us.

No, unless we tell you otherwise, you can't use another discount code with the subscriptions.

At this stage, Fisher and Paykel do not offer Flybuys or Airpoints / Cash Back/ Interest Free Period/ credit plans/ price matching when shopping with us, however you may be eligible if this is part of your credit card rewards scheme.

Purchasing directly from Fisher & Paykel puts you in direct contact with the high level of service our brand offers, while giving you the freedom to shop 24/7 and schedule your delivery at a time that suits you best. Keep an eye out on our website for special 'Online Exclusive' offers too.

Visit the Where to buy section to see where your closest retailer is located. You can also find your closest Fisher & Paykel Experience Centre, where you can view and interact with our premium appliances in a beautiful, bespoke setting.

Please contact us by phone on 0800 372 273 as soon as possible. Please note that in some cases, a fee may apply.

You can find out more information about where we deliver in the Support section of our website, or you can call our Delivery Management team on 0800 372 273.

We'll send you a confirmation text message and email confirming your delivery date after you book using our Self Booking platform. We'll send you a reminder the day prior to delivery and our friendly team will give you a call in the morning the day of delivery. You'll also receive a tracking link so you can track your delivery on the day.

If you need to change your booking, you can click on the link we send you to update your delivery booking. Alternatively, you can call our Delivery Management team on 0800 372 273.

For Subscriptions:

Your subscribed product will be delivered within the next few business days from the date of shipping. If you have any queries please call us at 0800 372 273.

Of course! You'll just need to change it at least 24 hours prior to the confirmed delivery date for it to take effect in time. Click on the link provided in your Delivery Booking Confirmation email or text to update your delivery booking, or alternatively call our Delivery Management Team on 0800 372 273.

For Subscriptions:

Unfortunately the delivery date of your subscription can't be customised at this time. For any water filter subscription, it is set for every six months. We'll send you an email to let you know when your subscription is about to be delivered.

Yes, appliances ordered at the same time will arrive together, as long as they are all in stock. We'll endeavour to deliver any accessories you order at the same time, but in some instances these may be delivered separately depending on the type and size of the items. If one of your items is out of stock, we'll be in touch as soon as it becomes available to let you know when it's on the way, and to select a time and date that suits you.

At this stage, we do not have the ability to change or update your address. Instead, you will need to cancel the subscription and then rejoin with your new address.

Removal and recycling of your old appliance is included with the ‘removal’ package, which you can select when you check out with your new appliance on our website. Some appliances with wiring require a qualified electrician to assist with uninstalls, such as cooktops. Please make sure these are unwired before we deliver your new appliance.

In most instances yes, we can deliver your product inside your house and upstairs. But if you think you may have some access issues that could affect delivery (e.g. narrow hallway or staircase), please contact us before your delivery date, so we can determine whether we can complete the job safely.

Sorry, but due to Health & Safety regulations, we can't offer pick-ups directly from our warehouse.

Currently, Fisher & Paykel can deliver and install in most parts of New Zealand. See post code look up during the purchase process for details specific to your address.

If you want to return your product due to it being faulty or damaged, or if you've ordered or received the incorrect model please contact us on 0800 372 273.

For full terms and conditions around this please have a read through our current Consumer Returns Policy.

If you need to return your product due to it being damaged or faulty, there's no cost. However if you ordered incorrectly and want to return the product, there is a fee. Refer to our terms and conditions returns policy.

An app that allows you to control and manage your Fisher & Paykel connected appliances seamlessly from home, or away. Learn more at Connected Home.

For support on connecting your appliance/s visit How to Connect.

Download the app for free from the App store for Apple or Google play for Android.

You'll receive a new water filter every six months, which is the recommended time period for optimal water drinkability and flow.

Your subscription doesn't have an end date and you'll continue to receive a water filter every six months until you cancel it. You can cancel your subscription from the "My Account" section of the Fisher & Paykel website.

You can add multiple water filters to your subscription but they all must be delivered for the same address at the same time. If you wish to subscribe for water filters to be delivered to a different adddress, e.g. a rental property or for a family member, you can create a new subscription for that address.

If you no longer require your subscription, you can cancel it easily from the "My Account" section of the Fisher & Paykel website.

Six months is the recommended frequency to change your water filter, and unfortunately you can't edit the subscription frequency at this time. If you'd like a water filter earlier, you can create a separate one-off order.

There are plenty of reasons to choose a subscription - for example it means you can set and forget to save time, and it also saves you money because you'll receive 10% off each delivery, and shipping is free.

No, please view our water filters page to find the appropriate filter for your refrigerator model.

Replacing your water filter is simple, and you'll find instructions on the packaging once it arrives. But if you need help, you can absolutely schedule a service technician to come and replace the filter.

Book a service here.

They do not have an expiry date if they are not installed and kept within its packaging.

You'll find instructions for replacing water filters here. Make sure you follow the instructions that align with your type of refrigerator.

View our Serial Number Location guide for instructions on how to find your model number.

There is a replacement indicator light on the internal control panel and external display on water dispenser which will appear when the water filter cartridge needs replacing. The red light will flash, as a reminder, when water is dispensed and will reset once the filter has been replaced.

Note: All the water to your refrigerator is filtered to remove impurities through a filter cartridge located outside the refrigerator. This will need changing approximately every 6 months.

Refrigerator UI panel

Fig.19 Electronic external display

Dispenser lock button and light
Locks/unlocks the water dispenser. Light on when the water dispenser is locked.

Bottle Chill indicator
Indicates when the BOTTLE CHILL is on and flashes when beverage is ready.

Filter change indicator
Indicates when the water filter requires changing.

We recommend not to reset indicator before filter is changed or filter monitoring will be inaccurate.

Forgot your username? It's the email address you've used for your account.

Hmm. We suggest that you check your spam or junk folder.

Yes, in May 2024 we published a Carbon Impact Statement, which outlines our goals, and the strategy, roadmap and actions we are taking to mitigate the negative impact we have on the climate. We believe a focus on carbon emissions reductions is urgent and is required to deliver a meaningful benefit for future generations.

Approximately 90% of our total carbon emissions come from the use of our appliances across their lifetime. Around 74% of our total carbon emissions come from the generation and supply of electricity to power the use of our appliances.

You can find out more about this on pages 5, 12, 14 and 15 of our Carbon Impact Statement.

Our goals are to reduce total (Scope 1, 2 and 3) carbon emissions per-appliance-sold by 50% by 2030 and by 90% by 2050, from our 2020 baseline. For more detail on our carbon goals and per-appliance-sold metric, please see page 13 of our Carbon Impact Statement. We will report our total carbon emissions and our progress towards our per-appliance-sold goals on an annual basis for transparency.

Yes, it is available to download here.

Please contact the Fisher & Paykel Sustainability Team with any queries. Email