WARRANTY

Manufacturer's warranty

Automatically receive a five year Manufacturer’s warranty on all Fisher & Paykel appliances.

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Refrigeration Sealed System Warranty

Receive an additional parts-only manufacturer’s warranty on your refrigerator's sealed system (including compressor, evaporator, condenser, filter dryer & connecting tubing).

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Service warranty

Receive a 12 month service warranty for service carried out and invoiced by Fisher & Paykel and any parts used during the service.

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How to claim

To make a claim, either call customer care on 08000 886 605, or email uk.customercare@fisherpaykel.com.

MANUFACTURER'S WARRANTY

When you purchase a Fisher & Paykel appliance you automatically receive a five year Manufacturer’s Warranty covering parts and labour for servicing within the United Kingdom.

Fisher & Paykel undertakes to:

Repair or, at its option, replace without cost to the owner either for material or labour any part of the Product, the serial number of which appears on the Product, which is found to be defective within FIVE YEARS of the date of purchase.

This warranty DOES NOT cover;

  • Service calls to which are not related to any defect in the Product. The cost of a service call will be charged if the problem is not found to be a Product fault. For example:
    • Correcting the installation of the product.
    • Instructing you how to use the product.
    • Replacing house fuses or correct house wiring or plumbing.
    • Correcting fault(s) caused by the user.
    • Noise or vibration that is considered normal, e.g. drain/fan sounds, regeneration noises or user warning beeps.
    • Correcting damage caused by pests, e.g. rats, cockroaches etc.
  • Defects caused by factors other than:
    • Normal domestic use or
    • Use in accordance with the Product’s User Guide.
  • Defects to the Product caused by accident, neglect, misuse or Act of God.
  • The cost of repairs carried out by non-authorised repairers or the cost of correcting such unauthorised repairs.
  • Normal recommended maintenance as set out in the Product’s User Guide.
  • Repairs when the appliance has been dismantled, repaired or serviced by other than a Fisher & Paykel trained and support service technician or the selling dealer.
  • Pick-up and delivery.
  • Transportation or travelling costs involved in the repair when the product is installed outside the AUTHORISED CUSTOMER SERVICE CENTRE’S normal service area.

Service under this manufacturer’s warranty must be provided by a Fisher & Paykel trained and supported service technician. Such service shall be provided during normal business hours. This warranty certificate should be shown when making any claim.

This Warranty is an extra benefit and does not affect your legal rights.

REFRIGERATION SEALED SYSTEM WARRANTY

For a further THREE YEARS following the expiry of the TWO YEAR WARRANTY, repair or, at its option replace any part of the Product’s sealed refrigeration system (comprised of a compressor, evaporator, condenser, filter dryer and connecting tubing) that is found to be defective.

During this THREE YEAR period the owner will pay for:

  • labour (including any call out or service fees) and freight, if necessary, for replacing defective parts in the Product’s sealed refrigeration system;
  • transport of the Product if further service is required; and
  • parts or repairs other than those included in the Product’s sealed refrigeration system listed above.

SERVICE WARRANTY

When you are provided with a service that is carried out and invoiced by Fisher & Paykel in the United Kingdom, you automatically receive a 12 month Service Warranty covering this service and any parts used during the service.

Fisher & Paykel undertakes to, without cost to the owner for material or labour:

Correct any aspect of a service on a Fisher & Paykel appliance, or repair or replace (at its option) any part used during a service, which is found to be defective within 12 MONTHS of the date of the service.

This Service Warranty DOES NOT cover;

  • Service calls which are not related to any problem with the service. The cost of a service call will be charged if the problem is not found to be a problem with the service. For example:
    • Correcting the installation of the product or part where we did not provide the installation.
    • Instructing you how to use the product or part.
    • Replacing house fuses or correcting house wiring or plumbing.
    • Correcting fault(s) caused by the user.
    • Noise or vibration that is considered normal, e.g. drain/fan sounds, refrigeration noises or user warning beeps.
    • Correcting damage caused by pests, e.g. rats, cockroaches etc.
    • Replacement light bulbs.
  • Defects caused by factors other than:
    • Normal domestic use or
    • Use in accordance with the product or part's user guide.
  • Defects to the product or part caused by accident, neglect, misuse or act of God.
  • The cost of repairs not carried out by Fisher & Paykel or the cost of correcting such repairs.
  • Normal recommended maintenance as set out in the product or part’s user guide.
  • Repairs when the appliance or part has been dismantled, repaired or serviced other than by Fisher & Paykel.
  • Pick-up and delivery.
  • Transportation or travelling costs involved in the repair when the product or part is installed outside Fisher & Paykel's normal service area.
  • Filter replacement except in the case of faulty parts or materials within the filter cartridge.
  • Damage (including water damage) caused by faulty installation or plumbing, in each case not performed by Fisher & Paykel.

Nothing in this Service Warranty is intended to, or does limit, any rights you may have under law to recover the costs of inspecting or returning goods to us.

Our products and parts have been designed for use in a normal domestic (residential) environment. Our products and parts are not designed for any commercial use (whatsoever). Any commercial use by a customer will affect this Service Warranty.

Service under this Service Warranty must be carried out and invoiced by Fisher & Paykel. Such service shall be provided during normal business hours. This Service Warranty certificate should be shown when making any claim.

This Service Warranty is an extra benefit and does not affect your legal rights.

NOTE: Fisher & Paykel Appliances offers separate manufacturer’s warranties on its appliances, details of which can be found here and in the user manuals for the individual products.

You can download our Service and Warranty Booklet here.