Fisher & Paykel Appliances Limited
Online Terms and Conditions
Effective from July 2025.
It is important that you read these Terms and Conditions carefully. By using our Website, you will be deemed to have accepted these Terms and Conditions.
WHO WE ARE AND HOW TO CONTACT US
We operate the website https://www.fisherpaykel.com/eu/ ("Website"). We are Fisher & Paykel Appliances Ltd ("we", "us", "our"), a company registered in England and Wales under company number 3957638 and with our registered office and main trading address at 420 Cob Drive, Swan Valley, NORTHAMPTON NN4 9BB. Our VAT number is 727 4123 46.
If you would like to contact us for any reason, including because you have any complaints, please telephone +44 8000 88605 or email UKorders@fisherpaykel.com.
We always try to resolve issues promptly and directly with our customers. If you have any issues, please contact us and our team will be happy to assist. If your issue remains unresolved, you may be eligible to use the European Commission Online Dispute Resolution platform.
If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us.
GENERAL
We amend these Terms and Conditions from time to time. Please look at the top of this page to see when these Terms and Conditions were changed. You will be subject to the Terms and Conditions in force at the time that you use our Website.
These Terms and Conditions are governed by English Law. This means any dispute or claim arising out of or in connection with them will be governed by English Law. You and we both agree that the Courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
If a court of competent jurisdiction rules that any part of these Terms and Conditions are unenforceable for any reason, then such ruling will not affect the remaining provisions of these Terms and Conditions which will remain in full force and effect.
We will not be liable or responsible for delay in performing, or failure to perform, any of our obligations under these Terms and Conditions if such delay or failure results from events, circumstances or causes beyond our reasonable control. In such circumstances our obligations will be suspended and we shall be entitled to a reasonable extension of the time for performing such obligations.
We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy as it includes important terms which apply to you.
WEBSITE TERMS AND CONDITIONS OF USE
1. Limitation on Use
This Website may only be used in accordance with these Website Terms and Conditions of Use, and for non-commercial purposes only.
You may use our Website only for lawful purposes. You may not use our Website:
- In any way that breaches any applicable local, national or international law or regulation.
- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
- For the purpose of harming or attempting to harm minors in any way.
You also agree:
- Not to reproduce, duplicate, copy or re-sell any part of our Website in contravention of the provisions of these Website Terms and Conditions of Use.
- Not to access without authority, interfere with, damage or disrupt:
- any part of our Website;
- any equipment or network on which our Website is stored;
- any software used in the provision of our Website; or
- any equipment or network or software owned or used by any third party.
2. Suspension and termination
We will determine, in our discretion, whether there has been a breach of these Website Terms and Conditions of Use through your use of our Website. When a breach of these Website Terms and Conditions of Use has occurred, we may take such action as we deem appropriate.
Failure to comply with these Website Terms and Conditions of Use constitutes a material breach, and may result in our taking all or any of the following actions:
- Immediate, temporary or permanent withdrawal of your right to use our Website;
- Immediate, temporary or permanent removal of any posting or material uploaded by you to our Website.
- Issue of a warning to you.
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
- Further legal action against you.
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
The responses described above are not limited, and we may take any other action we reasonably deem appropriate.
3. Limitation of Liability
Our Website tells you about Fisher & Paykel, our business and our products and services.
While we endeavour to provide accurate and up to date information, errors and omissions may occur. To the extent permitted by law, we:
- expressly exclude all guarantees and warranties, whether express or implied, relating to our Website, including, without limitation, any implied warranty of fitness for a particular purpose, freedom from computer virus’ (or any similar threats) and/or availability; and
- exclude any liability, whether in contract, tort (including negligence) or otherwise, for any direct, indirect or consequential loss, costs or damage caused by or in connection with our Website.
Without limiting the foregoing, you acknowledge that, given the nature of the internet, we cannot guarantee that any data transmission is totally secure, free from viruses, fault or other risks associated with use of the internet which could damage or interfere with your computer systems and we cannot ensure the security of any content or information you transmit via the Website. You must take your own precautions to address such risks.
If you are using our Website or any of our products and/or services for personal or domestic use, nothing in these Terms and Conditions is intended to exclude any rights that you may have under any relevant law.
4. Changes to Website
We may update our Website from time to time.
5. Intellectual Property
All intellectual property rights in this Website, and all derivative works based thereon, are owned by Fisher & Paykel or our licensors.
No part of this Website, including but not limited to, the trademarks, logos, names and product listings, may be copied, extracted or otherwise reproduced, in any form whatsoever, without the express written consent of Fisher & Paykel (or, if applicable, the licensor).
6. Links
This Website may contain hyperlinks to other websites. Those links are included for convenience only and we do not endorse the content of those third party websites. Your access to and/or use of those websites is at your own risk.
7. Login Details and other Security Information
Depending on which aspects of our Website you use, we may provide personalised security information for the Website, including without limitation, any login and/or username to you from time to time. You must treat all such security information as strictly confidential, and not disclose it to anyone. Any such security information which is generated by us and supplied to you remains our property.
We are entitled to rely on the provision of your security information without further enquiry, as evidence of your identity, authority to use the relevant part of our Website. As a result, to the extent permitted by law, you accept responsibility for all activities that occur under your security information.
You agree to notify us immediately if you have any reason to believe that your security information has become known to anyone else, or if your security information is being, or is likely to be used in an unauthorised manner. Such notice will not release you from your obligations in relation to your security information.