WARRANTY

Manufacturer's warranty

Automatically receive a five year Manufacturer's warranty on all Fisher & Paykel appliances purchased. Two year warranty applies for selected products purchased prior to 31 December 2019.

View Details

SmartDrive™ motor warranty

Receive an additional eight year parts only manufacturer's warranty on your washing machine's direct drive motor (excluding the motor controller).

View Details

Refrigeration Sealed System Warranty

Receive an additional parts-only manufacturer’s warranty on your refrigerator's sealed system (including compressor, evaporator, condenser, filter dryer & connecting tubing).

View details

Service warranty

Receive a 12 month service warranty for service carried out and invoiced by Fisher & Paykel and any parts used during the service.

View Details

How to claim

To make a claim, either call customer care on 08000 886 605, or email uk.customercare@fisherpaykel.com.

MANUFACTURER'S WARRANTY

When you purchase a Fisher & Paykel appliance, you automatically receive a five-year Manufacturer's warranty covering parts and labour for servicing within the United Kingdom.
Please note selected products purchased before 31 December 2019 have a two-year Parts and Labour Warranty. Refer to the list below for relevant products.*

Fisher & Paykel undertakes to:

Repair or, at its option, replace without cost to the owner either for material or labour any part of the Product, the serial number of which appears on the Product, which is found to be defective within FIVE YEARS of the date of purchase.

This warranty DOES NOT cover;

  • Service calls to which are not related to any defect in the Product. The cost of a service call will be charged if the problem is not found to be a Product fault. For example:
    • Correcting the installation of the product.
    • Instructing you how to use the product.
    • Replacing house fuses or correct house wiring or plumbing.
    • Correcting fault(s) caused by the user.
    • Noise or vibration that is considered normal, e.g. drain/fan sounds, regeneration noises or user warning beeps.
    • Correcting damage caused by pests, e.g. rats, cockroaches etc.
  • Defects caused by factors other than:
    • Normal domestic use or
    • Use in accordance with the Product's User Guide.
  • Defects to the Product caused by accident, neglect, misuse or Act of God.
  • The cost of repairs carried out by non-authorised repairers or the cost of correcting such unauthorised repairs.
  • Normal recommended maintenance as set out in the Product's User Guide.
  • Repairs when the appliance has been dismantled, repaired or serviced by other than a Fisher & Paykel trained and support service technician or the selling dealer.
  • Pick-up and delivery.
  • Transportation or travelling costs involved in the repair when the product is installed outside the AUTHORISED CUSTOMER SERVICE CENTRE'S normal service area.

Service under this manufacturer's warranty must be provided by a Fisher & Paykel trained and supported service technician. Such service shall be provided during normal business hours. This warranty certificate should be shown when making any claim.

This warranty is an extra benefit and does not affect your legal rights.

*Please check the full list below for products purchased before 31 December 2019. You can reach out to our Global Contact Centre on Tel 08000 886 605 or via our live chat if you would like us to check the warranty details for your appliance(s).

Your model number is usually on a label fixed to the carton. It can also be found on the serial number label on the product.

Freestanding Refrigerator Freezer, Ice & Water
Model number: RX611DUX1
Product code: 24945
Freestanding Refrigerator Freezer
Model number: RX628DX1
Product code: 24946
Freestanding Refrigerator Freezer
Model number: RX628DW1
Product code: 24947

Integrated CoolDrawer™ Multi-temperature Drawer
Model number: RB90S64MKIW2
Product code: 25285

Integrated Insert Cooker Hood, 60cm
Model number: HP60iHCB3
Product code: 80126
Integrated Insert Cooker Hood, 90cm
Model number: HP90iHCB3
Product code: 81339

Induction Hob, 60cm, 4 Zones
Model number: CI604CTB1
Product code: 81372
Induction Hob, 80cm, 4 Zones
Model number: CI804CTB1
Product code: 81375
Induction Hob, 90cm, 4 Zones
Model number: CI904CTB1
Product code: 81376

Oven, 60cm, 7 Function
Model number: OB60SC7CEX1
Product code: 81530
Oven, 60cm, 9 Function
Model number: OB60SC7CEPX1
Product code: 81532
Oven, 60cm, 9 Function
Model number: OB60SC9DEX1
Product code: 81529
Oven, 60cm, 11 Function
Model number: OB60SC11DEPX1
Product code: 81511
Oven, 60cm, 11 Function
Model number: OB60SL11DCPX1
Product code: 81503

Double Oven, 60cm, 4 Function
Model number: OB60BCEX4
Product code: 81541
Double Oven, 60cm, 4 Function
Model number: OB60HDEX3
Product code: 81540
Double Oven, 60cm, 7 Function
Model number: OB60B77CEX3
Product code: 81542
Double Oven, 60cm, 7 Function
Model number: OB60DDEX4
Product code: 81543

Freestanding Range Cooker, Dual Fuel, 120cm
Model number: OR120DDWGX2
Product code: 81570
Freestanding Range Cooker, Dual Fuel, 90cm
Model number: OR90LDBGFX3
Product code: 81565

Single DishDrawer™ Dishwasher
Model number: DD60SAHX9
Product code: 81614

SMARTDRIVE™ MOTOR WARRANTY

You automatically receive a 5 year Manufacturer’s Warranty with the purchase after Dec 31st 2019 of a clothes washer covering parts and labour for servicing within the United Kingdom. For selected products purchased before Dec 31st 2019, you automatically recieve a 2 year Manufacturer’s Warranty with the purchase of a clothes washer covering parts and labour for servicing within the United Kingdom.

For products purchased after Dec 31st 2019, you also receive an additional 5 year parts only manufacturer’s warranty on your washing machine’s direct drive motor (excluding the motor controller) commencing on the day following the expiry of the 5 year manufacturer’s warranty.

For products purchased before Dec 31st 2019, you also receive an additional 8 year parts only manufacturer’s warranty on your washing machine’s direct drive motor (excluding the motor controller) commencing on the day following the expiry of the 2 year manufacturer’s warranty.

Fisher & Paykel undertakes to:

Repair (as to parts) or, at its option, replace any Direct Drive motor (but not the motor controller) which is found to be defective within this additional Manufacturer’s Warranty period. You will be responsible for any labour costs.

Note: these Manufacturer's Warranties are an extra benefit and do not affect your legal rights.

These Manufacturer’s Warranties DO NOT cover

  • Service calls which are not related to any defect in the product. The cost of a service call will be charged if the problem is not found to be a product fault. For example:
    • Correcting the installation, eg removal of bottom packer and transit bolts (front loading washers), levelling the washer, adjustment of the drain to correct siphoning, noises, crossed, kinked or leaking inlet hose connections, turning on water, noises caused by the waterhammer or power supplies.
    • Providing instruction on use of the product or changing the set-up of the product, eg instruction on correct use of detergents and fabric softeners.
    • Replacing fuses in, or correcting house wiring or correcting house plumbing, eg unblocking drains.
    • Correcting fault(s) caused by the user.
    • Noise or vibration that is considered normal, e.g. spin sounds, user warning beeps.
    • Correcting damage caused by pests, eg rats, cockroaches, etc.
    • Water on the floor due to incorrect loading or excessive suds.
    • Blocked pumps, removal of foreign objects/substances from the washer, including the pump and inlet hose filters, eg bra wires, bread tags, nails, grit, scrud, etc.
    • Correcting corrosion or discolouration due to chemical attack.
  • Defects caused by factors other than:
    • Normal domestic use or
    • Use in accordance with the Product's User Guide.
  • Defects to the Product caused by accident, neglect, misuse or Act of God.
  • The cost of repairs carried out other than by a Fisher & Paykel trained and supported service technician or the cost of correcting such repairs.
  • Normal recommended maintenance as set out in the Product's User Guide.
  • Repairs when the appliance has been dismantled, repaired or serviced by other than a Fisher & Paykel trained and supported service technician or the selling dealer.
  • Pick-up and delivery.
  • Transportation or travelling costs involved in the repair when the product is installed outside the Fisher & Paykel trained and supported service technician's normal service area.

Nothing in this Manufacturer's Warranty is intended to, or does limit, any rights you may have under law to recover the costs of inspecting or returning the goods to us.

This product has been designed for use in a normal domestic (residential) environment. This product is not designed for any commercial use (whatsoever). Any commercial use by a customer will affect this product's Manufacturer's Warranty.

Service under these Manufacturer's Warranties must be provided by a Fisher & Paykel trained and supported service technician (refer to the 'Customer Care' section at the back of this book). Such service shall be provided during normal business hours. This Manufacturer's Warranty certificate should be shown when making any claim.

REFRIGERATION SEALED SYSTEM WARRANTY

For a further THREE YEARS following the expiry of the TWO YEAR WARRANTY, repair or, at its option replace any part of the Product’s sealed refrigeration system (comprised of a compressor, evaporator, condenser, filter dryer and connecting tubing) that is found to be defective.

During this THREE YEAR period the owner will pay for:

  • labour (including any call out or service fees) and freight, if necessary, for replacing defective parts in the Product’s sealed refrigeration system;
  • transport of the Product if further service is required; and
  • parts or repairs other than those included in the Product’s sealed refrigeration system listed above.

SERVICE WARRANTY

When you are provided with a service that is carried out and invoiced by Fisher & Paykel in the United Kingdom, you automatically receive a 12 month Service Warranty covering this service and any parts used during the service.

Fisher & Paykel undertakes to, without cost to the owner for material or labour:

Correct any aspect of a service on a Fisher & Paykel appliance, or repair or replace (at its option) any part used during a service, which is found to be defective within 12 MONTHS of the date of the service.

This Service Warranty DOES NOT cover;

  • Service calls which are not related to any problem with the service. The cost of a service call will be charged if the problem is not found to be a problem with the service. For example:
    • Correcting the installation of the product or part where we did not provide the installation.
    • Instructing you how to use the product or part.
    • Replacing house fuses or correcting house wiring or plumbing.
    • Correcting fault(s) caused by the user.
    • Noise or vibration that is considered normal, e.g. drain/fan sounds, refrigeration noises or user warning beeps.
    • Correcting damage caused by pests, e.g. rats, cockroaches etc.
    • Replacement light bulbs.
  • Defects caused by factors other than:
    • Normal domestic use or
    • Use in accordance with the product or part's user guide.
  • Defects to the product or part caused by accident, neglect, misuse or act of God.
  • The cost of repairs not carried out by Fisher & Paykel or the cost of correcting such repairs.
  • Normal recommended maintenance as set out in the product or part's user guide.
  • Repairs when the appliance or part has been dismantled, repaired or serviced other than by Fisher & Paykel.
  • Pick-up and delivery.
  • Transportation or travelling costs involved in the repair when the product or part is installed outside Fisher & Paykel's normal service area.
  • Filter replacement except in the case of faulty parts or materials within the filter cartridge.
  • Damage (including water damage) caused by faulty installation or plumbing, in each case not performed by Fisher & Paykel.

Nothing in this Service Warranty is intended to, or does limit, any rights you may have under law to recover the costs of inspecting or returning goods to us.

Our products and parts have been designed for use in a normal domestic (residential) environment. Our products and parts are not designed for any commercial use (whatsoever). Any commercial use by a customer will affect this Service Warranty.

Service under this Service Warranty must be carried out and invoiced by Fisher & Paykel. Such service shall be provided during normal business hours. This Service Warranty certificate should be shown when making any claim.

This Service Warranty is an extra benefit and does not affect your legal rights.

NOTE: Fisher & Paykel Appliances offers separate manufacturer's warranties on its appliances, please check the documentation that came with your product for full details. Or download our Service and Warranty Booklet.