Fisher & Paykel Appliances Limited Online Terms and Conditions
Effective from March 2022.
It is important that you read these Terms and Conditions carefully. By using our
Website or ordering Products or Services, you will be deemed to have accepted these
Terms and Conditions.
We operate the Website https://www.fisherpaykel.com/uk/.
We are Fisher & Paykel Appliances Ltd, a company registered in England and Wales
under company number 3957638 and with our
registered office and main trading address at 420 Cob Drive, Swan Valley,
NORTHAMPTON NN4 9BB. Our VAT number is 727 4123 46.
If you would like to contact us for any reason, including because you have any
complaints, please phone 08000 886 605 or email
We always try to resolve issues promptly and directly with our customers. If you have
any issues, please contact us and our team will be happy to assist.
If your issue remains unresolved, you may be eligible to use the European Commission
Online Dispute Resolution platform.
If we have to contact you or give you notice in writing, we will do so by email or by
pre-paid post to the address you provide to us.
We amend these Terms and Conditions from time to time. Please look at the top of this
page to see when these Terms and Conditions were changed.
You will be subject to the Terms and Conditions in force at the time that you use
our Website and/or place an order for Products and/or Services via our Website.
We may transfer our rights and obligations under any order accepted by us to another
organisation, but this will not affect your rights or our obligations under these
Terms and Conditions.
These Terms and Conditions are governed by English Law. This means any dispute or
claim arising out of or in connection with them will be governed by English Law. You
and we both agree that the
Courts of England and Wales will have non-exclusive jurisdiction. However, if you
are a resident of Northern Ireland you may also bring proceedings in Northern
Ireland, and if you are a resident of Scotland, you may also bring proceedings in
If a court of competent jurisdiction rules that any part of these Terms and
Conditions are unenforceable for any reason, then such ruling will not affect the
remaining provisions of these Terms and Conditions which will remain in full force
We will not be liable or responsible for delay in performing, or failure to perform,
any of our obligations under these Terms and Conditions or any accepted order if
such delay or failure results from events, circumstances or causes beyond our
control. In such circumstances our obligations will be suspended and we shall be
entitled to a reasonable extension of the time for performing such obligations.
We only use your personal information in accordance with our Privacy
Policy. Please take the time to read our
Your use of our Website is also subject to our Website Terms and Conditions of Use.
Please take the time to read
our Website Terms and Conditions of Use.
TERMS AND CONDITIONS
1. Ordering Products and/or Services
You must be a United Kingdom resident and 18 years or over to place an order on our
Our shopping pages will guide you through the steps you need to take to place an
order with us.
Our order process allows you to check and amend any errors before submitting your
order to us.
Please take the time to read and check your order at each stage of the order
When you place an order for a Product and/or Service on our Website, you are offering
to purchase that Product and/or Service from us.
After you place an order, you will receive an email from us acknowledging that we
have received and notifying you if we have accepted your order.
You will be taken to have placed your order when the electronic instruction
containing the order from you enters and is recorded in our database and we receive
payment in full from you for that order.
We reserve the right to not to accept any order from you, including without
limitation, where stock is not available, there has been an error in the advertised
price or Product/Service description
on our Website or if we believe (in our reasonable opinion) that the applicable
order has been placed for commercial purposes, fraudulently or otherwise in breach
of these Terms and Conditions.
We reserve the right not to accept any order notwithstanding that we had charged you
for the order. In the event that payment has been made and your order is not
accepted by us and/or cancelled,
we will refund the purchase price to you in full subject to our Cancellation and
If we fail to comply with these Terms and Conditions, we are responsible for loss or
damage you suffer that is a foreseeable result of our breach of these Terms and
Conditions or our negligence.
Loss or damage is foreseeable if it is an obvious consequence of our breach or if it
was contemplated by you and us at the time we entered into this contract.
We only supply the Products and Services for domestic and private use. You agree not
to use the Products or Services for any commercial, business or resale purposes, and
we have no liability
to you for any loss of profit, loss of business, business interruption, or loss of
We must supply Products that are in conformity with these Terms and Conditions and
any accepted order placed by you.
We do not in any way exclude or limit our liability for:
- Death or personal injury caused by our negligence;
- Fraud or fraudulent misrepresentation;
- Any breach of the terms implied by section 12 of the Sale of Goods Act 1979
(title and quiet possession);
- Any breach of the terms implied by sections 13 to 15 of the Sale of Goods Act
1979 (description, satisfactory quality, fitness for purpose and samples); and
- Defective Products under the Consumer Protections Act 1987.
2. Price and Payment
Payment must be received by us in full prior to our acceptance of each order. Order
processing is contingent upon card approval and may be delayed should we experience
You own the products once we have received payment in full, including all applicable
The prices of the products and services will be as quoted on our Website at the time
submit your order.
Unless expressly stated otherwise, the price for a product and/or service advertised
- Does not include installation, any accessories, replacement parts, extended
warranties or delivery
or handling charges;
- Is in Great British Pounds; and
- Is VAT inclusive.
We currently accept the following payment options:
- VISA, MasterCard and Maestro Switch
We may offer other payment alternatives from time to time.
Each time you submit credit or debit card or other payment information on this
Website, you represent
- You are authorised to use the credit or debit card or other payment account;
- The information you supply to us is true, correct and complete;
- Charges incurred by you will be honoured by your credit or debit card company or
system provider; and
- You will pay charges incurred by you at the current advertised prices, including
taxes, if any.
If an order appears fraudulent in any way, we reserve the right to cancel the order
notify the card holder and the proper authorities.
Telephone orders can be placed by calling 08000 886 605.
The following pay later services are provided by Klarna Bank AB (publ), 556737-0431,
Sveavägen 46, SE-111 34 Stockholm, Sweden (Klarna
3.Fisher & Paykel Replacement Parts and Installation
The most up to date edition of the applicable Fisher & Paykel Product Use and
Care Manual should be
consulted prior to, and strictly followed in the course of, installation of any
Product. Download any of our Use
and Care Manuals here.
Only genuine Fisher & Paykel replacement parts should be used in any Fisher &
If specified by us (such as, in the applicable Product Use and Care Manual)
installation of replacement parts must be undertaken
by an authorised Fisher & Paykel or other appropriately qualified or registered
To locate an authorised Fisher & Paykel technician call 08000 886 605 or obtain further information here.
We do not accept any liability whatsoever for any loss, costs or damage caused by
using replacement parts which are not Fisher & Paykel replacement parts and/or
replacement parts not being installed by an authorised Fisher & Paykel
technician (where we have advised that an authorised Fisher & Paykel technician
1. Right to cancel
You have the right to cancel this contract within 60 days without giving any reason.
In the case of a contract for the supply of Products, the cancellation period will
expire after 60 days from the day on which you, or a person identified by you,
acquires physical possession of the Products or, if the contract is for multiple
Products delivered on different days, the cancellation period will expire after 60
days from the day on which you, or a person identified by you, acquires physical
possession of the last of the Products.
In the case of a contract for the supply of Services the cancellation period will
expire after 60 days from the day of the conclusion of the contract.
To exercise the right to cancel, you must inform Fisher & Paykel Appliances
Limited, 420 Cob Drive, Swan Valley, NORTHAMPTON NN4 9BB, (by phone on 08000 886 605
email@example.com) of your decision to cancel this
contract by a clear statement (e.g. a letter sent by post or e-mail).
You may use the example
model cancellation form, but it is not obligatory. If you are emailing or
writing to us please include details of your order to help us identify it.
To meet the cancellation deadline, it is sufficient for you to send your
communication concerning your exercise of the right to cancel before the
cancellation period has expired.
2. Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you,
including the costs of delivery to you (except for the supplementary
costs arising if you chose a type of delivery other than the least expensive type of
standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any Products
supplied, if the loss is the result of unnecessary handling by you.
You are only liable for any diminished value of the Products resulting from the
handling other than what is necessary to establish the nature, characteristics and
functioning of the Products.
We will make the reimbursement without undue delay, and not later than-
- 14 days after the day we receive back from you any Products supplied, or
- (if earlier) 14 days after the day you provide evidence that you have returned
the Products, or
- if there were no Products supplied, 14 days after the day on which we are
informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the
initial transaction, unless you have expressly agreed otherwise; in any event, you
will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the returned Products or you
have supplied evidence of having sent back the Products, whichever is the earliest.
For any spare parts, you must send them back or hand them over to us at Fisher &
Paykel Appliances Limited, 420 Cob Drive, Swan Valley, NORTHAMPTON NN4 9BB, without
undue delay and in any event not later than 14 days from the
day on which you communicate your cancellation from this contract to us. The
deadline is met if you send back the Products before the period of 14 days has
expired. You will have to bear the direct cost of returning the spare parts.
We will collect appliances such as dishwashers or fridges from the address to which
they were delivered. We will contact you to arrange a suitable time for collection.
We will bear the cost of returning such appliances.
If you requested to begin the performance of Services during the cancellation period,
you shall pay us an amount which is in proportion to what has been performed until
you have communicated to us your cancellation
of the contract for the Services, in comparison with the full coverage of the
If you requested to begin the performance of Services during the cancellation period
and we complete the Services during the cancellation period, you will lose your
right to cancel the contract.
Please note, as a consumer, you will always have legal rights in relation to
Products and Services that are faulty or not as described. These legal rights
are not affected by the above. Advice about
your legal rights is available from your local Citizens' Advice Bureau or
Trading Standards office.
If you have any queries, problems or concerns about a Product or Service, please
contact us on phone 08000 886 605 or email firstname.lastname@example.org.
Model Cancellation Form
To Fisher & Paykel Appliances Limited, 420 Cob Drive, Swan Valley, NORTHAMPTON
NN4 9BB. Phone 08000 886 605 or email email@example.com;
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the
following goods/for the supply of the following service [*],
Ordered on/received on [*]
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper)
[*] Delete as appropriate
We deliver to any home address throughout the United Kingdom excluding the Scottish
Highlands, Scottish Islands, Channel Islands, the Isle of Man, Isle of Wight and the
Republic of Ireland.
We cannot deliver to a Post Office Box. You must provide a delivery address where
someone will be available to sign for the receipt of your Products.
Delivery time and price will vary depending on your location and the Product that you
We will contact you to arrange delivery and an estimated delivery date.
The Products we sell are often big and heavy things to lift, so there will be certain
occasions when we may be unable to get it into your property. Lots of steps, narrow
radiators and restricted parking are all things that may hinder our ability to
deliver. In these situations we may be able to offer delivery to the nearest point
possible i.e. your garage,
so you can make arrangements to get the product in. If not we will attempt another
delivery date or give you a full refund. Occasionally something will happen out of
our control such as floods,
snow or other adverse weather conditions or things like, sporting events which
result in closed roads. If your delivery is affected, we'll contact you as soon as
possible to arrange alternative
delivery options. We will do what we can, but can’t be held liable if we can’t
fulfil delivery due to reasons beyond our control.
Delivery will be to the UK address specified in your order. If no one is available at
the time of delivery, we will leave you a note that the Products have been returned
to our depot,
in which case, please contact us to rearrange delivery.
If we miss the delivery deadline for any Products then you may cancel your order
straight away if any of the following apply:
- We have refused to deliver the Products;
- Delivery within the delivery deadline was essential (taking into account all the
relevant circumstances); or
- You told us before we accepted your order that delivery within the delivery
deadline was essential.
If you do not wish to cancel your order straight away, or do not have the right to do
so in accordance with the above paragraph, you can give us a new deadline
for delivery, which must be reasonable, and you can cancel your order if we do not
meet the new deadline.
If you do choose to cancel your order for late delivery under either of the two
paragraphs above, you can do so for just some of the Products or all of them,
unless splitting them up would significantly reduce their value. If the Products
have been delivered to you, you will have to return them to us or allow us to
collect them, and we will pay the costs of this. After you cancel your order we will
refund any sums you have paid us for the cancelled Products and their delivery.
Delivery of an order shall be completed and all risk in the products (including risk
of loss and/or damage to the products) shall pass to you when they are delivered
to the address you gave us and signed for.
Please contact us by phone on 08000 886 604 or email: UKdeliveries@fisherpaykel.com if
Products are damaged or lost in transit.
We shall be under no liability for any delay or failure to deliver products if the
delay or failure is caused by circumstances beyond our control.
If we are unable to meet the estimated delivery date because of an event outside our
control, we will contact you with a revised estimated delivery date.
2. Additional Services
The charges (if any) for additional services are clearly laid out throughout the
process and will be displayed on the checkout page when you place your order.
Unfortunately we are not able to offer installation or removal at this stage.
If we are replacing your old appliance, please disconnect it, defrost if necessary
all water, laundry and other personal items are removed from the appliance before we
1. Limitation on Use
This Website may only be used in accordance with these Website Terms and Conditions
of Use, and for non-commercial purposes only.
You may use our Website only for lawful purposes. You may not use our Website:
- In any way that breaches any applicable local, national or international law or
- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent
purpose or effect.
- For the purpose of harming or attempting to harm minors in any way.
You also agree:
- Not to reproduce, duplicate, copy or re-sell any part of our Website in
contravention of the provisions of these Website Terms and Conditions of Use.
- Not to access without authority, interfere with, damage or disrupt:
- any part of our Website;
- any equipment or network on which our Website is stored;
- any software used in the provision of our Website; or
- any equipment or network or software owned or used by any third party.
2. Suspension and termination
We will determine, in our discretion, whether there has been a breach of these
and Conditions of Use through your use of our Website. When a breach of these
Website Terms and
Conditions of Use has occurred, we may take such action as we deem appropriate.
Failure to comply with these Website Terms and Conditions of Use constitutes a
breach, and may result in our taking all or any of the following actions:
- Immediate, temporary or permanent withdrawal of your right to use our Website;
- Immediate, temporary or permanent removal of any posting or material uploaded by
you to our
- Issue of a warning to you.
- Legal proceedings against you for reimbursement of all costs on an indemnity
basis (including, but
not limited to, reasonable administrative and legal costs) resulting from the
- Further legal action against you.
- Disclosure of such information to law enforcement authorities as we reasonably
feel is necessary.
The responses described above are not limited, and we may take any other action we
reasonably deem appropriate.
3. Limitation of Liability
Our Website tells you about Fisher & Paykel, our business and products
and services and
the terms and conditions on which we sell products and services to you.
While we endeavour to provide accurate and up to date information, errors and
omissions may occur. To the extent permitted by law, we:
- expressly exclude all guarantees and warranties, whether express or implied,
relating to our Website, including, without limitation, any implied warranty of
fitness for a particular purpose, freedom from computer virus’ (or any similar
threats) and/or availability; and
- exclude any liability, whether in contract, tort (including negligence) or
otherwise, for any direct, indirect or consequential loss, costs or damage
caused by or in connection with our Website.
Without limiting the foregoing, you acknowledge that, given the nature of the
internet, we cannot guarantee that any data transmission is totally secure, free
from viruses, fault
or other risks associated with use of the internet which could damage or interfere
with your computer systems and we cannot ensure the security of any content or
you transmit via the Website. You must take your own precautions to address such
If you are using our Website or any of our Products and/or Services for
personal or domestic use, nothing in these Terms and Conditions is intended to
exclude any rights that you may have under any relevant law.
4. Changes to Website
We may update our Website from time to time, including without limitation, updating
prices and the products and services that are offered on our Website.
5. Intellectual Property
All intellectual property rights in this Website, and all derivative works based
are owned by Fisher & Paykel or our licensors.
No part of this Website, including but not limited to, the trademarks, logos, names
product listings, may be copied, extracted or otherwise reproduced, in any form
the express written consent of Fisher & Paykel (or, if applicable, the
This Website may contain hyperlinks to other websites. Those links are included for
convenience only and we do not endorse the content of those third party websites.
Your access to and/or use of those websites is at your own risk.
7. Login Details and other Security Information
Depending on which aspects of our Website you use, we may provide personalised
security information for the Website, including without limitation, any login and/or
username to you from time to time.
You must treat all such security information as strictly confidential, and not
disclose it to anyone. Any such security information which is generated by us and
supplied to you remains our property.
We are entitled to rely on the provision of your security information without further
enquiry, as evidence of your identity, authority to use the relevant part of our
Website and/or place orders.
As a result, to the extent permitted by law, you accept responsibility for all
activities that occur under your security information.
You agree to notify us immediately if you have any reason to believe that your
security information has become known to anyone else, or if your security
information is being, or is likely to be
used in an unauthorised manner. Such notice will not release you from your
obligations in relation to your security information.