To save you time, we've complied some of the most frequently asked questions below.
Appliance Purchases & Payment
If you see an 'Out of stock' notification next to the product you'd like, call Fisher & Paykel Customer Care on 08000 886 605, or use the Support Chat box on this web page to talk to a real person in real time.
Yes. You can get a full refund up to 30 days after the purchase. There are a few terms and conditions around this though, so please have a read through our cancellation & returns policy.
Delivery of Appliances
We deliver to any home address throughout the United Kingdom, except for the Scottish Highlands, Scottish Islands, Channel Islands, the Isle of Man and the Republic of Ireland and Northern Ireland. We are unable to deliver to Post Office Boxes.
Once you have placed your order, our team will contact you to book your delivery in, including discussing specific details.
The delivery timeline depends on where you live – for example in Central London you may receive your order within 72 hours, but in other areas it can take up to two weeks.
Yes. Use the live Support Chat box on this web page to talk to one of our Customer Care team now. Otherwise, you can call them on 08000 886 605 to schedule a delivery date that works for you.
Saturday deliveries are available in some areas. Use the live Support Chat box on this web page to talk to one of our Customer Care team about this, or call them on 08000 886 605. There is no extra charge for weekend deliveries.
Yes, appliances ordered at the same time will arrive together, as long as they are both in stock. However any accessories you order may be delivered separately.
We can currently only connect refrigerators, due to safety reasons. While we will make every effort to deliver your appliances to the area they will be used in, we cannot install them.
If you need help with installing your appliance, we recommend hiring a professional installer, and our Customer Care team would be happy to recommend someone. Ask them in the live Support Chat box on this web page, or you can call them on 08000 886 605.
Sometimes, yes. Often the specification sheet for our products will answer this question, but if you're still not sure, use the live Support Chat box on this web page to talk to one of our Customer Care team now, or call them on 08000 886 605.
Yes, for standard connections as explained in the installation guide available online. Anything out of the ordinary will be discussed with you at the time of delivery.