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Alternatively, call us on
08000 886 605

Office Address

Fisher & Paykel Appliances
420 Cob Drive
Swan Valley

How can we help?

To save you time, we've compiled some of the most frequently asked questions below.

Appliance Purchases & Payment

If you see an 'Out of stock' notification next to the product you'd like, call Fisher & Paykel Customer Care on 08000 886 605, or use the Support Chat box on this web page to talk to a real person in real time.

Yes. You can get a full refund up to 60 days after the purchase. There are a few terms and conditions around this though, so please have a read through our cancellation & returns policy.

Delivery of Appliances

We deliver to any home address throughout the United Kingdom, except for the Scottish Highlands, Scottish Islands, Channel Islands, the Isle of Man and the Republic of Ireland and Northern Ireland. We are unable to deliver to Post Office Boxes.

Once you have placed your order, our team will contact you to book your delivery in, including discussing specific details. The delivery timeline depends on where you live – for example in Central London you may receive your order within 72 hours, but in other areas it can take up to two weeks.

Yes. Use the live Support Chat box on this web page to talk to one of our Customer Care team now. Otherwise, you can call them on 08000 886 605 to schedule a delivery date that works for you.

Saturday deliveries are available in some areas. Use the live Support Chat box on this web page to talk to one of our Customer Care team about this, or call them on 08000 886 605. There is no extra charge for weekend deliveries.

Yes, appliances ordered at the same time will arrive together, as long as they are both in stock. However any accessories you order may be delivered separately.

Connected Appliances

An app that allows you to control and manage your Fisher & Paykel connected appliances seamlessly from home, or away. Learn more at Connected Home.

For support on connecting your appliance/s visit How to Connect.

Download the app for free from the App store for Apple or Google play for Android.

Appliance Installation

We can currently only connect refrigerators, due to safety reasons. While we will make every effort to deliver your appliances to the area they will be used in, we cannot install them.

If you need help with installing your appliance, we recommend hiring a professional installer, and our Customer Care team would be happy to recommend someone. Ask them in the live Support Chat box on this web page, or you can call them on 08000 886 605.

Sometimes, yes. Often the specification sheet for our products will answer this question, but if you're still not sure, use the live Support Chat box on this web page to talk to one of our Customer Care team now, or call them on 08000 886 605.

Yes, for standard connections as explained in the installation guide available online. Anything out of the ordinary will be discussed with you at the time of delivery.

Appliance Details & Registration

Go to and browse to your product via the 'Select Your Appliance' menu on the page.

View our serial label location guide here.

You can register your product online here.

Carbon Impact

Yes, in May 2024 we published a Carbon Impact Statement, which outlines our goals, and the strategy, roadmap and actions we are taking to mitigate the negative impact we have on the climate. We believe a focus on carbon emissions reductions is urgent and is required to deliver a meaningful benefit for future generations.

Approximately 90% of our total carbon emissions come from the use of our appliances across their lifetime. Around 74% of our total carbon emissions come from the generation and supply of electricity to power the use of our appliances.

You can find out more about this on pages 5, 12, 14 and 15 of our Carbon Impact Statement.

Our goals are to reduce total (Scope 1, 2 and 3) carbon emissions per-appliance-sold by 50% by 2030 and by 90% by 2050, from our 2020 baseline. For more detail on our carbon goals and per-appliance-sold metric, please see page 13 of our Carbon Impact Statement. We will report our total carbon emissions and our progress towards our per-appliance-sold goals on an annual basis for transparency.

Yes, it is available to download here.

Please contact the Fisher & Paykel Sustainability Team with any queries. Email

For Media enquiries please contact:

Andrew Luxmoore, Senior Corporate Communications Specialist