Contact Us

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Support Member Now

Alternatively, call us on
1300 650 590

Office Address

Fisher & Paykel Appliances Australia
Level 1
1 Eden Park Drive
Macquarie Park
NSW 2113

How can we help?

To save you time, we've compiled some of the most frequently asked questions below.


Just head to our Product Help Guide and browse to your product via the 'Select Your Appliance' menu on the page.

Go to our User Manuals, where you can search for a manual by entering the part number.

View our serial number label location guide, which shows the location of serial number labels across various models and categories of appliance.

We're here to help. You might like to first try searching for a solution in our Product Help section, or you can call us on 1300 650 590.

Different oven types have different ways to set the clock. You can view the guide here – and scroll down to find the image that matches your oven.

Appliance Purchases & Payments

You can pay for the items in your order using a Mastercard or Visa credit or debit card. Unfortunately Afterpay is not currently available.

Please check that you've entered the promo code correctly, using the correct mix of lower and upper case (it is case sensitive).

There are a number of reasons for this – such as that the product hasn't been released yet, has been discontinued or other reasons. Please click on the Support chat box on this page, so you can talk to a real person who can help you to find what you're looking for.

Please check your spam or junk email first, in case your order confirmation has gone there. If you still need help, click on the Support chat box on this page to get help from a real person.


You can find out more information about where we deliver in the Support section of our website, or you can call our Delivery Management team on 1300 950 861.

We'll send you a confirmation text message and email confirming your delivery date after you book using our Self Booking platform. We'll send you a reminder the day prior to delivery and our friendly team will give you a call in the morning the day of delivery. You'll also receive a tracking link so you can track your delivery on the day.

If you need to change your booking, you can click on the link we send you to update your delivery booking. Alternatively, you can call our Delivery Management team on 1300 950 861.

Of course! You'll just need to change it at least 24 hours prior to the confirmed delivery date for it to take effect in time. Click on the link provided in your Delivery Booking Confirmation email or text to update your delivery booking, or alternatively call our Delivery Management Team on 1300 950 861.

Yes, appliances ordered at the same time will arrive together, as long as they are all in stock. We'll endeavour to deliver any accessories you order at the same time, but in some instances these may be delivered separately depending on the type and size of the items. If one of your items is out of stock, we'll be in touch as soon as it becomes available to let you know when it's on the way, and to select a time and date that suits you.


If you want to return your product due to it being faulty or damaged, or if you've ordered or received the incorrect model please contact us on 1300 950 861.

For full terms and conditions around this please have a read through our current Consumer Returns Policy.

If you need to return your product due to it being damaged or faulty, there's no cost. However if you ordered incorrectly and want to return the product, there is a fee. Refer to our terms and conditions returns policy.

For Media enquiries please contact:

Andrew Luxmoore, Senior Corporate Communications Specialist