Where you request delivery, we will arrange for shipment or delivery of the products
to you at any address throughout Australia. Generally, we ship products via our
chosen carrier who may contact you directly regarding your delivery. We cannot
deliver to a Post Office Box or APO/FPO addresses. If you order large or bulky items
such as home appliances, you must provide a delivery address where someone will be
available to sign for the receipt of your products.
Display, or clearance products must be collected or delivered within 7 days of order
Delivery time and price may vary depending on your location, the product that you
have purchased, available shipping options, and shipping options selected by you. If
you order large or bulky items, we will contact you to arrange delivery and with an
estimated delivery date.
Customers should carefully consider the accessibility of their space when making
The products we sell are often big and heavy things to lift, so there will be certain
occasions when we may be unable to get a product into your property. Lots of steps,
narrow corridors, radiators and restricted parking are all things that may hinder our
ability to deliver. In these situations, we may be able to offer delivery to the
nearest point possible e.g. your garage, so you can make arrangements to get the
product in. If not, we will attempt another delivery date or give you a full refund.
It is your responsibility to verify fit and we will not take responsibility for
products that will, upon arrival, not fit through a door, hallway, etc. If a product
needs to be exchanged or returned due to a fit issue, there will be a charge to ship
the product back to us and to restock it that we will advise you of once you call us
on 1300 650 590.
We will use reasonable commercial endeavours to deliver product/s on or about the
delivery date agreed between us (Delivery Date). If we are unable to deliver the
product/s by the Delivery Date (by reason of inventory shortage, transportation
difficulties or otherwise), we will use reasonable commercial endeavours to do so
within a reasonable period after the Delivery Date.
Delivery will be to the Australian address specified in your order. For spare parts
and accessories orders only, if no one is present to receive the product, it will be
left at your address.
Delivery of an order shall be completed and all risk in the products (including risk
of loss and/or damage to the products) shall pass to you when they are delivered to
the address you gave us.
We are not liable for any delay or failure to deliver products if the delay or
failure is caused by circumstances beyond our control. If we are unable to meet the
estimated delivery date because of an event outside our control, we will contact you
with a revised estimated delivery date.
You agree that any delivery confirmation provided by the carrier is deemed sufficient
proof of delivery to you, even without a signature.
2. Additional Services
The charges (if any) for additional services are clearly laid out throughout the
order process and will be displayed on the checkout page when you place your order.
If we are replacing your old appliance, please disconnect, defrost if necessary and
ensure all water, laundry and other personal items are removed from the appliance
before we arrive.
Connection is available on freestanding and integrated refrigerators, dishwashers and
Connection means unboxing a product and removing product packaging, placing the
product in the desired location and connecting the product to an existing 10 amp
power plug and (if applicable) connecting hoses to existing taps and drainage,
levelling and balancing the product.
We cannot modify cabinetry or benchtops or make changes to electrical, plumbing or