Last updated 22 March 2023.
Fisher & Paykel Australia Pty Limited (ABN 71 000 042 080) and its related
companies ('we', 'us', 'our') understands the importance of, and is committed to,
protecting your personal information. We comply with the Privacy Act 1988 (Privacy
Act). We are bound by the Australian Privacy Principles (APPs) which regulate how we
may collect, use, disclose and store personal information, and how you may access and
correct personal information held about you.
Where we provide you or a related entity with credit, we are also bound to comply
with Division 2 of Part IIIA of the Privacy Act (Part IIIA) and the Credit Reporting
Privacy Code (CR Code) which regulates the handling of credit information, credit
eligibility information and related information by credit providers, like us.
- clearly communicate to you how we deal with personal information
- enhance the transparency of Fisher & Paykel's operations
give you a better and more complete understanding of the sort of personal
information that Fisher & Paykel holds, and the way we handle that information
be posted on our website, with the date of the update shown.
THE INFORMATION WE COLLECT
We collect information about you that we reasonably need for our business functions
and activities. Our functions and activities include:
manufacturing and supplying products and services these are described generally on
our website, our corporate brochures, advertising, and our letter and emails and
communications to customers
activities in support of those functions including administration, management,
marketing, online and mobile marketing, IT, legal, security, customer support
(including Fisher & Paykel Customer Care), finance (including credit control),
property management and human resources
activities we plan for the future including new ways of communicating, new products
and services, new business models and new businesses.
If you opt-in to receive marketing materials and/or participate in our promotions,
such as rebates, contests and other similar promotions, we may collect your name,
email address, physical address, bank account number, proof of age and contact
number. We use this information to assess and administer your participation and/or
communicate with you in future regarding the promotion or for marketing purposes.
Some promotions will have more rules about how we use and disclose your personal
information. We will only market directly to you if you have opted in to receive
When you register an interest in a product, register a product, or purchase a
product, through one of our Services or by contacting FPA, we will collect and
process the information that you provide. In particular, we may ask you to provide
your name, address, phone number, email address, and your product’s model number,
serial number, purchase date and purchase store. You are required to provide this
information so that your product can be registered or purchased. Providing this
information will also allow us to quickly and easily identify customers when
contacted with any issues, inform customers of any appliance safety information or
communicate with you for marketing purposes or otherwise.
Personal information is information or an opinion about a reasonably identifiable
person. Generally we collect the following personal information about you:
- your name
your contact details including residential or business address, telephone number
and email address
Where you or your business submits an application for commercial credit, we may also
certain other types of credit-related personal information (including information
contained in a consumer or commercial credit report about you) including
information about your credit history, including information about your past
experiences with us and other credit providers.
the kinds of credit products that you have sought and obtained in the past.
Information about your consumer credit payments overdue for at least 60 days and
for which collection action has started.
advice that payments that were previously notified to a credit reporting body
(CRB) as overdue are no longer overdue.
- publicly available information about your credit-worthiness.
an opinion of a credit provider that you have committed a serious credit
infringement in relation to credit provided by that credit provider.
we may also derive information about you from consumer or commercial credit reports
about you, including:
- information which assists us to assess your suitability for credit.
- the likelihood of you being able to meet your commitments to us.
We may combine the personal information described above with other information
about you, for example:
if your business or employer supplies us with products or services, or if your
business or employer distributes, sells or services our products, we collect
information about your trading with us (for example the products you buy or sell
or the services you provide), your trading history and account history.
if you apply for a position with us, we collect information to help us decide
your application, including your date of birth, tax-file number, work history and
if you request information from us (for example about a product, competition or
promotion) or register a complaint, we collect information about your request or
if you buy our products and services, we may collect information about the
products you have purchased from us, together with the retailer you purchased
from, or a service provider that provided you with warranty or other service and
the service details and history.
- if you use social media, we may collect your social media profile name.
We record this information (personal information) in our database whilst we deal with
you. We will remove this information from our database when we have no further need
to keep a record of it, except if we are required to keep it by law (for example, for
tax or for superannuation purposes).
HOW WE COLLECT INFORMATION ABOUT YOU
How do we collect personal information?
We collect personal information directly from you. We may record your contact details
when you call Fisher & Paykel Customer Care, when you fill out an application
form (including a credit application), when you purchase one of our products, when
you provide your contact details via web, mobile or email or when you ask us for
information or request something from us. Sometimes we collect personal information
about you from another person or business, or from a publicly available source. For
we may engage a consultant or agent to collect information for us about people who
may be interested in buying or selling our products and services, or about people
from whom we may be interested in buying or selling products and services.
we may collect your personal information when you contact one of our authorised
service agents or franchisees.
if you are an employee of one of our business partners (e.g. a supplier or
franchisee), we may be given your name and contact details by your employer.
if you enter a competition or promotion organised by us, we may be given your name
and contact details by the promoter of the competition or agent organising the
if you make a credit application and also where you carry on business with us on
credit terms, we may obtain information about you from CRBs and other credit
our service providers may provide us with your personal information from websites,
social media sites, mobile, and other technology based sources.
We use lawful and fair means to collect your information. We will collect personal
information about you from another person or from a publicly available source only if
it is unreasonable or impracticable to collect it directly from you, and we will take
reasonable steps to inform you that we have collected your personal information.
Those reasonable steps may include informing you through this statement.
If we receive personal information about you that we have not requested, and if we
determine that we could not have lawfully collected that information under privacy
law if we had requested it, we will destroy or de-identify the information, if it is
lawful and reasonable to do so.
DO I HAVE TO PROVIDE YOU WITH MY PERSONAL INFORMATION?
You can deal with us anonymously (without giving us your name and contact details) or
by using a pseudonym (a name that does not include your real name, for example an
email address or a user name that you use in an online forum (nickname).
If you choose to deal with us anonymously or by using a nickname, we can give you
general information about our products and services, you may be able to buy certain
products and services from us by paying in cash only, and you may be able to
participate in any online forum we provide, but there are some things we cannot do,
If you do not give us your personal information we cannot give you information about
or open or close an account (if you are a supplier or distributor), deal with a
complaint you may have, provide you with warranty services or other services or
deliver a product to you at an address. You cannot enter into one of our competitions
or promotions anonymously or using a nickname.
You can deal with us using a nickname together with your real name and contact
details. If you choose to deal with us in this way, we may collect your personal
information together with your nickname. When you identify yourself to us using your
nickname only, we can deal with you only as described above. We may ask you to
provide proof of your identity if you use a nickname.
WHY WE COLLECT PERSONAL INFORMATION ABOUT YOU
We collect and record personal information about you so that we can carry out our
functions and activities described above. The primary purposes for which we collect
your personal information include:
so that we can administer our dealings with you, to provide you with information
and to respond to any requests that you may have (for example, for warranty
so that we can assess and process a credit application made by you or your
business, establish, provide and administer your credit account, and collect
so that we can function as a business, for example, we may collect your personal
information for research, marketing or so that we can offer you new and exciting
products, or if you are a supplier so that we can record your dealings with us.
so that we can comply with agreements we have entered into with our franchisees.
We also collect your personal information for certain secondary purposes that are
related to the primary purposes outlined above. Secondary purposes may include so
that we can run our business efficiently, for example, so our advisors can provide us
with customer research, or so that we can use technology to automate our business and
to understand how our business is performing, to allow us to operate efficiently and
to lower costs by outsourcing services (such as collecting or paying money). Other
secondary purposes may include so that we can sell or transfer our business or merge
with another business.
THE PROTECTION OF YOUR PERSONAL INFORMATION
We hold your personal information in paper-based and electronic files. We will take
reasonable steps to ensure that your personal information which is kept in our files
is protected from:
- misuse, interference and loss
- unauthorised access, modification or disclosure
This means that, in respect of our paper-based files, we maintain various security
systems on our premises, and in respect of electronic files, we (or our service
providers) maintain secure electronic network systems.
When we no longer require your personal information (including when we are no longer
required by law to keep records relating to you), we ensure that it is destroyed or
Who do we disclose your personal information to?
We do not use or disclose your personal information for a purpose other than:
- a purpose you would reasonably expect.
- a purpose required or permitted by law.
- a purpose otherwise disclosed to you to which you have consented.
Depending on the circumstances, we may disclose your personal information (including
credit-related personal information) to other people including one or more of the
service providers, including management, IT, security, legal, accounting, research,
credit, marketing, insurers, financial institutions and others.
other credit providers, to assist them with assessing a credit application they
have with you, or to ensure that the information about you that we handle is
CRBs in order to obtain credit reports and also for the purpose of dealing with
defaults on your credit account and serious credit infringements.
- our related companies, and companies that we may merge with
government, regulatory and law enforcement authorities, where we are required to or
permitted to by law
- your employer, if you are an employee of a supplier or franchisee
We take reasonable steps to ensure that these organisations are bound by
confidentiality and privacy obligations with respect to the protection of your
We may disclose your personal information to an overseas service provider, for
example a cloud data centre or a customer information call centre including to
service providers located in New Zealand, the United States, Canada, Mexico, India,
Singapore, China, Thailand, Ireland, the United Kingdom and Europe. If it is not
practicable or reasonable for us to gain your consent to disclose your personal
information to an overseas service provider, we will take reasonable steps to notify
you of the specific countries where we disclose your personal information. We will
take reasonable steps to ensure that the overseas services provider is bound by
privacy and confidentiality obligations.
ACCESS TO YOUR PERSONAL INFORMATION
You may request access to the personal information that we hold about you (including
credit-related information) by using the contact details provided above.
We will deal with your request for such access within a reasonable time. If we refuse
access, we will provide you with a written notice which sets out the reasons for the
refusal and the relevant provisions of the Privacy Act that we rely on to refuse
We may recover reasonable costs in relation to a request for access to personal
Accuracy and correction
We take reasonable steps to make sure that the personal information we collect is
accurate, up-to date and complete. We take reasonable steps to make sure that the
personal information we use or disclose is accurate, up-to-date, complete and
relevant. Where we believe that the personal information we hold is inaccurate,
out-of-date, incomplete, irrelevant or misleading, we will take reasonable steps to
correct that information.
You may request that we correct your personal information (including credit-related
information) that we hold by contacting us by using the contact details provided
above. We will take reasonable steps to correct the information to ensure that it is
accurate, up-to-date, complete, relevant and not misleading.
We will deal with your request to correct your personal information within a
reasonable time. If we do not agree with the corrections you have requested, we are
not obliged to alter your personal information accordingly. However, where we refuse
to correct any personal information as requested by you, we will give you a written
notice which sets out the reasons for our refusal.
By using our websites and submitting our online forms you are deemed to have accepted
our privacy statement. Fisher & Paykel Appliances may make amendments to its
information about you which we may hold or to have this information removed from our
What is a cookie?
Cookies are harmless text files stored on your computer/device/browser when you visit
What do we use them for?
allow you to include/save items in your shopping cart, and to make our site run
smoothly and work best for you. The data is completely anonymous and none of the
cookies we use collect personal information about you. To make full use of the
features and functions of our site, (ecommerce) including to purchase on our site,
your computer, laptop, tablet or smartphone needs to accept cookies. If cookies
aren’t accepted by/enabled on your web browser it will mean you will only be able to
browse and research and won’t be able to add products to your shopping cart and
Most web browsers have cookies automatically enabled. You can manage cookies through
your browser settings. These are typically in the "privacy" section of your browser
settings or preferences. In some instances you can configure your browser to notify
you when you’re offered a cookie and decide whether to accept or not.
To learn more about the cookies we use and what they do, please see the
We may use your personal information, including your contact details, to provide
you with information about products and services, including those of third parties,
which we consider may be of interest to you. We may do this, even if you are on the
Do Not Call Register.
We may also provide your details to other organisations for specific marketing
purposes. You may opt out at any time if you no longer wish to receive marketing
information. In order to do so, you will need to request that we no longer send
marketing materials to you or disclose your information to other organisations for
marketing purposes. You can make this request by using the contact details provided
below, or by "unsubscribing" from email marketing messages.
us by email at
If you want to opt out of receiving marketing information at any time by contacting
us on (02) 87458200 or email us at
If you would prefer to contact us by mail, please write to us at:
Fisher & Paykel Appliances Limited
PO Box 58550 Botany,
Manukau 2163 Auckland,