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Warranty


Manufacturer's warranty

Automatically receive a two year Manufacturer’s warranty on all Fisher & Paykel appliances.

View full details below

SmartDrive™ motor warranty

Receive an additional eight year parts only manufacturer’s warranty on your washing machine’s direct drive motor (excluding the motor controller).

View full details below

Service warranty

Receive a 12 month service warranty for service carried out and invoiced by Fisher & Paykel and any parts used during the service.

View full details below

How to claim

To make a claim, either call customer care on 1300 650 590, or email aus.customercare@fisherpaykel.com

View full details below

Manufacturer's Warranty

When you purchase a Fisher & Paykel appliance you automatically receive a two year Manufacturer’s Warranty covering parts and labour for servicing within Australia.

Fisher & Paykel undertakes to:

Repair or, at its option, replace without cost to the owner either for material or labour any part of the Product, the serial number of which appears on the Product, which is found to be defective within TWO YEARS of the date of purchase.

This warranty DOES NOT cover;

A     Service calls to which are not related to any defect in the Product. The cost of a service call will be charged if the problem is not found to be a Product fault. For example:

1. Correcting the installation of the product.
2. Instructing you how to use the product.
3. Replacing house fuses or correcting house wiring or plumbing.
4. Correcting fault(s) caused by the user.
5. Noise or vibration that is considered normal, e.g. drain/fan sounds, regeneration noises or user warning beeps.
6. Correcting damage caused by pests, e.g. rats, cockroaches etc.

B     Defects caused by factors other than:

1. Normal domestic use or
2. Use in accordance with the Product’s User Guide.

C     Defects to the Product caused by accident, neglect, misuse or Act of God.

D    The cost of repairs carried out by non-authorised repairers or the cost of correcting such unauthorised repairs.

E     Normal recommended maintenance as set out in the Product’s User Guide.

F     Repairs when the appliance has been dismantled, repaired or serviced by other than a Fisher & Paykel trained and supported service technician or the selling dealer.

G     Pick-up and delivery.

H    Transportation or travelling costs involved in the repair when the product is installed outside the AUTHORISED CUSTOMER SERVICE CENTRE’S normal service area.

Service under this manufacturer’s warranty must be provided by a Fisher & Paykel trained and supported service technician. Such service shall be provided during normal business hours. This warranty certificate should be shown when making any claim.

This Warranty is an extra benefit and does not affect your legal rights.

Product sold in Australia only
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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SmartDrive™ motor warranty

You automatically receive a 2 year Manufacturer’s Warranty with the purchase of a clothes washer covering parts and labour for servicing within Australia.

You also receive an additional eight year parts only manufacturer’s warranty on your washing machine’s direct drive motor (excluding the motor controller) commencing on the day following the expiry of the 2 year manufacturer’s warranty.

Fisher & Paykel undertakes to:

Repair or, at its option, replace without cost to the owner either for material or labour any part of the product, the serial number of which appears on the product, which is found to be defective within TWO YEARS of the date of purchase.

You also receive an additional EIGHT YEAR parts only Manufacturer’s Warranty on your Direct Drive motor. This additional 8-year Manufacturer’s Warranty commences on the day following the expiry of the 2-year Manufacturer’s Warranty and excludes the motor controller and labour. Fisher & Paykel will repair (as to parts) or, at its option, replace any Direct Drive motor (but not the motor controller) which is found to be defective within this additional Manufacturer’s Warranty period. You will be responsible for any labour costs.

Note: these Manufacturer’s Warranties are an extra benefit and do not affect your legal rights.

These Manufacturer’s Warranties DO NOT cover

A.     Service calls which are not related to any defect in the product. The cost of a service call will be charged if the problem is not found to be a product fault. For example:

  1. Correcting the installation, eg removal of bottom packer and transit bolts (front loading washers), levelling the washer, adjustment of the drain to correct siphoning, noises, crossed, kinked or leaking inlet hose connections, turning on water, noises caused by the waterhammer or power supplies.
  2. Providing instruction on use of the product or changing the set-up of the product, eg instruction on correct use of detergents and fabric softeners.
  3. Replacing fuses in, or correcting house wiring or correcting house plumbing, eg unblocking drains.
  4. Correcting fault(s) caused by the user.
  5. Noise or vibration that is considered normal, eg spin sounds, user warning beeps.
  6. Correcting damage caused by pests, eg rats, cockroaches, etc.
  7. Water on the floor due to incorrect loading or excessive suds.
  8. Blocked pumps, removal of foreign objects/substances from the washer, including the pump and inlet hose filters, eg bra wires, bread tags, nails, grit, scrud, etc.
  9. Correcting corrosion or discolouration due to chemical attack.

B. Defects caused by factors other than:

  1. Normal domestic use; or
  2. Use in accordance with the product’s user guide.

C. Defects to the product caused by accident, neglect, misuse or ‘act of God’.
D. The cost of repairs carried out other than by a Fisher & Paykel trained and supported service technician or the cost of correcting such repairs.

E. Normal recommended maintenance as set out in the product’s user guide.

F. Repairs when the appliance has been dismantled, repaired or serviced by other than a Fisher & Paykel trained and supported service technician or the selling dealer.

G. Pick-up and delivery.

H. Transportation or travelling costs involved in the repair when the product is installed outside the Fisher & Paykel trained and supported service technician’s normal service area.

Nothing in this Manufacturer’s Warranty is intended to, or does limit, any rights you may have under law to recover the costs of inspecting or returning the goods to us.

This product has been designed for use in a normal domestic (residential) environment. This product is not designed for any commercial use (whatsoever). Any commercial use by a customer will affect this product’s Manufacturer’s Warranty.

Service under these Manufacturer’s Warranties must be provided by a Fisher & Paykel trained and supported service technician (refer to the ‘Customer Care’ section at the back of this book). Such service shall be provided during normal business hours. This Manufacturer’s Warranty certificate should be shown when making any claim.

For Australian customers

This Manufacturer’s Warranty is an extra benefit and does not affect your legal rights. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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Service warranty

When you are provided with a service that is carried out and invoiced by Fisher & Paykel in Australia, you automatically receive a 12 month Service warranty covering this service and any parts used during the service.

Fisher & Paykel undertakes to, without cost to the owner for material or labour:

Correct any aspect of a service on a Fisher & Paykel appliance, or repair or replace (at its option) any part used during a service, which is found to be defective within 12 MONTHS of the date of the service.

This Service Warranty DOES NOT cover;

A     Service calls which are not related to any problem with the service. The cost of a service call will be charged if the problem is not found to be a problem with the service. For example:

1. Correcting the installation of the product or part where we did not provide the installation.
2. Instructing you how to use the product or part.
3. Replacing house fuses or correcting house wiring or plumbing.
4. Correcting fault(s) caused by the user.
5. Noise or vibration that is considered normal, e.g. drain/fan sounds, refrigeration noises or user warning beeps.
6. Correcting damage caused by pests, e.g. rats, cockroaches etc.
7. Replacement light bulbs.

B     Defects caused by factors other than:

1. Normal domestic use; or
2. Use in accordance with the product or part's user guide.

C     Defects to the product or part caused by accident, neglect, misuse or act of God.

D    The cost of repairs not carried out by Fisher & Paykel or the cost of correcting such repairs.

E     Normal recommended maintenance as set out in the product or part’s user guide.

F     Repairs when the appliance or part has been dismantled, repaired or serviced other than by Fisher & Paykel.

G     Pick-up and delivery.

H    Transportation or travelling costs involved in the repair when the product or part is installed outside Fisher & Paykel's normal service area.

I     Filter replacement except in the case of faulty parts or materials within the filter cartridge. 

J     Damage (including water damage) caused by faulty installation or plumbing, in each case not performed by Fisher & Paykel.

Nothing in this Service Warranty is intended to, or does limit, any rights you may have under law to recover the costs of inspecting or returning goods to us.

Our products and parts have been designed for use in a normal domestic (residential) environment. Our products and parts are not designed for any commercial use (whatsoever). Any commercial use by a customer will affect this Service Warranty.

Service under this Service Warranty must be carried out and invoiced by Fisher & Paykel. Such service shall be provided during normal business hours. This Service Warranty certificate should be shown when making any claim.

This Service Warranty is an extra benefit and does not affect your legal rights.


For service provided in Australia only

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

To make a claim call customer care 1300 650 590 or email aus.customercare@fisherpaykel.com. While our number is toll-free there may be costs to you depending on the method you use to call, and there may be costs to you involved with accessing email if you choose that method. Fisher & Paykel Customer Services Pty Limited, Level 1, 1 Eden Park Drive, Macquarie Park, NSW 2113. ABN 67 003 335 171.

PLEASE NOTE:  Fisher & Paykel Appliances offers separate manufacturer’s warranties on its appliances, details of which can be found here and in the user manuals for the individual products.

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How to claim

To make a claim call customer care 1300 650 590 or email aus.customercare@fisherpaykel.com. While our number is toll-free there may be costs to you depending on the method you use to call, and there may be costs to you involved with accessing email if you choose that method.
 
Fisher & Paykel Customer Services Pty Limited, Level 1, 1 Eden Park Drive, Macquarie Park, NSW 2113. ABN 67 003 335 171.