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Privacy Statement

FPA Privacy Policy

Fisher & Paykel Appliances is committed to protecting your privacy and to giving effect to relevant privacy legislation. Most of our site can be accessed without the need to give us any information about yourself. The information below is designed to explain how we collect, use and protect any information you provide to us (if any) through the website.

The information we collect

Fisher & Paykel Appliances collect general and statistical information from your computer when you browse through our website. This information does not identify you personally but is simply used to enable us to evaluate the performance of the website and allow us to assess statistical information on the overall experience of our visitors within our websites.

At certain times we will request personal information from you in connection with online registration forms, product or service information or when giving comments or feedback on the site. The provision of the limited personal information requested is optional however failure to provide the necessary personal information when requested may result in certain services not being available to you. All personal information collected will be held by, and may be used by, us, our employees, officers, agents, contractors and affiliates only for the purposes specified at the time of collection. We may send your personal information offshore to New Zealand, Australia, the United States, Canada, Mexico, India, Singapore, China, Thailand, Ireland and Europe. Fisher & Paykel Appliances does not sell or disclose your personal information to other organisations without first informing you of such disclosures and, where required, obtaining your prior consent.

The protection of your personal information

Fisher & Paykel Appliances is committed to protecting your privacy. We use a variety of technologies, systems and procedures to help ensure your personal information is protected from unauthorised use. We store your personal information in computer servers in controlled facilities and allow only authorised employees, officers, agents, contractors and affiliates to access this information. Although we make every effort to protect your personal information there is always some risk in transmitting information electronically. 

Your acceptance

By using our websites and submitting our online forms you are deemed to have accepted our privacy statement. Fisher & Paykel Appliances may make amendments to its privacy policy from time to time. You have the right to correct any personal information about you which we may hold or to have this information removed from our records. 

Cookies Policy

What is a cookie?

Cookies are harmless text files stored on your computer/device/browser when you visit certain sites/pages. 

What do we use them for?

We use cookies to enhance and personalise your experience with us, for example, to allow you to include/save items in your shopping cart, and to make our site run smoothly and work best for you. 

The data is completely anonymous and none of the cookies we use collect personal information about you.

To make full use of the features and functions of our site, (ecommerce) including to purchase on our site, your computer, laptop, tablet or smartphone needs to accept cookies. 

If cookies aren’t accepted by/enabled on your web browser it will mean you will only be able to browse and research and won’t be able to add products to your shopping cart and purchase them. 

Managing cookies

Most web browsers have cookies automatically enabled. You can manage cookies through your browser settings. These are typically in the “privacy” section of your browser settings or preferences.  In some instances you can configure your browser to notify you when you’re offered a cookie and decide whether to accept or not.

Below is a list of the main cookies we use, and what we use them for:


Cookie type
Cookie name
Cookie purpose
Necessary postcode Used to store the user's delivery postcode
HybrisCart Used to identify the user cart's in Hybris
HybrisSession Used to track the user's session in Hybris
login-token Used for anonymous checkout functionality in Hybris
Analytics __utma These cookies enable the Google Analytics software. This helps us to collect and analyse visitor information such as visitor numbers, browser usage and marketing activity, and helps us to improve the site 

For further information about cookies, and how to manage them please refer to the Information Commissioners Office


Contact Us

If you have any questions or comments regarding this privacy policy please contact us by emailing privacy@fisherpaykel.com or through our feedback forms. If you would prefer to send your comments by mail please send to the following:

Web Manager
Fisher & Paykel Appliances Limited
PO Box 58550 Botany, Manukau 2163
Auckland, New Zealand

You may opt out of receiving marketing information at any time by contacting us on 08000 886 605 or emailing optout@fisherpaykel.com.

For more information, see our Collection Notice.