Who Can Claim?
Participation in this promotion is only open to Australian residents 18 years and over. Employees (and their immediate families) of the Promoter, participating retailers and agencies associated with this promotion are ineligible to claim. Immediate family means any of the following: spouse, ex-spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister or 1st cousin.
This promotion applies to purchases of A grade products only and does not apply to purchases of trade seconds or refurbished products. The offer is not applicable to trade (commercial) or wholesale suppliers, this includes, but is not limited to, purchases made from suppliers that do not generally sell direct to the public.
This promotional offer is available on the following models (Qualifying Product(s)):
- Built-in Ovens
- Companion Products
- Freestanding Cookers
- Vertical Refrigerators & Vertical Freezers
- Refrigerator Freezers
- Column Refrigerators & Freezers
- Wine Cabinets
- CoolDrawer™ Multi-temperature Drawers
All Qualifying Product(s) must be purchased in a single transaction.
Qualifying Product(s) are to be paid in full prior to registering your claim for this
promotion. Layby's will not be accepted unless paid in full within the Promotional
Period. Qualifying Product(s) purchased under finance or payment agreements are
eligible to participate in this promotion.
Product(s) under rental agreements with a minimum period of no less than 18 months
are eligible for this promotion. To qualify, a rental agreement must be established
during the Promotional Period. Proof of rental agreement must be submitted with your
online claim and must clearly detail the Qualifying Product(s) purchased, date of
establishment of rental agreement and the rental term. Product(s) under rental plans
with rental terms less than 18 months are ineligible to claim for this promotion.
If a Qualifying Product(s) is on backorder ('out of stock') a deposit on that
product(s) must be paid during the Promotional Period to be eligible for this offer.
Full payment and receipt of the Qualifying Product(s) (and therefore access to the
product and serial number(s)) must occur before the Claims Closing Date in order to
lodge an online claim for this promotional offer.
You must register for your claim online here. Claimants must agree to
these full Terms and Conditions on the online registration form and supply the
information marked as mandatory, including providing proof of purchase (or proof of
When registering your claim you must supply the following information:
- Contact details – name of claimant (which must match the customer name on the
proof of purchase), address, daytime contact phone number, bank account details
including BSB, Account Number and Account Name. The Promoter accepts NO
responsibility for a Claimant submitting incorrect bank account details.
- Product code(s) and serial number(s) of your Qualifying Product(s). These can be
found on your product and/or product carton. Please ensure that these are
obtained before installing the product(s).
- Copy of your proof of purchase - a receipt/tax invoice indicating customer name,
date of purchase, store name (including address), invoice number, details of
Qualifying Product(s) including model number(s), the price paid (excluding any
additional charges e.g. warranty costs) and total invoice amount.
You can provide us with your proof of purchase by either scanning or taking a photo
of your proof of purchase and uploading with your claim form.
If the above proof of purchase requirements are not met, your claim will be declined
and you will then be required to submit a new online registration form with the
Please ensure you retain your original proof of purchase. Failure to produce the
proof of purchase when requested may, in the absolute discretion of the Promoter,
result in the invalidation of a claimant’s claim and forfeiture of any right to a
If your claim is approved you will receive an approval email.
Upon registering your claim, you will receive an email from Fisher & Paykel
advising of receipt of your claim. If you have not received an approval email from
Fisher & Paykel within 45 days, please contact us by replying to that email, or
contacting us at AUS.Promotions@fisherpaykel.com.
This promotional offer is not available to customers who choose to delay
delivery of their Qualifying Product(s) beyond the Claims Closing Date as the
provision of product and serial number(s) is mandatory for entry into this
The claimant agrees that if they receive the cashback but then return the
Qualifying Product(s) under any returns policy the retailer may have, they will also
return the cashback to the Promoter.
The offer is not applicable to trade (commercial) or wholesale suppliers,
this includes but is not limited to purchases made from suppliers that do not
generally sell direct to the public.
Participating retailers are classed as any Australian retail outlet authorised to sell Fisher & Paykel kitchen appliances.
All claims are subject to verification by the Promoter. The Promoter
reserves the right, at any time, to verify the validity of claims (including
contacting the place of purchase) and claimants
(including a claimant's identity, age and place of residence) and to disqualify any
claimant who submits a claim that is not in accordance with these Terms and
Conditions or who tampers with the
claim process. Failure by the Promoter to enforce any of its rights at any stage
does not constitute a waiver of those rights.
Any misrepresentation or fraudulent information submitted by the claimant
will disqualify the claim.
If the Promoter is unable to verify the authenticity of the product and
serial number(s) supplied during the claim process, the claimant shall, if requested
by the Promoter, provide an electronic image of the product and serial
number(s) or cut out and post in the product and serial number(s) from the product
The Promoter reserves the right to withhold and / or refuse payment of the
cashback where it suspects that any false or fraudulent claim is being made or where
a claim has been made which does not comply with these terms.
Incomplete, indecipherable, or illegible claims will be deemed invalid.
You are responsible for providing the correct bank account details. If the
bank details provided are incorrect and payment of the cashback cannot be completed,
your claim will be declined and the Promoter will contact you to advise
that payment cannot be made. You will then be required to submit a new online claim
form with the correct bank details. Other than as set out here the bank account
details provided in the online claim form cannot be changed.
The Promoter reserves the right to vary these Terms and Conditions without
notice, to modify, reschedule or terminate the promotion or to modify or extend the
closing date and criteria of the promotion at its discretion.
The Promoter’s decision on all matters pertaining to this promotion is final
and binding and no correspondence will be entered into, except as otherwise stated
in these Terms and Conditions. Claims are not transferrable or assignable.
The Promoter (or its associated or affiliated companies or third parties who
have licensed its brands to the Promoter or contributed to the application) (Content
Owner) own or license from third parties all application content.
All application content remains the sole property of the applicable Content Owner
and is protected under all relevant copyright, trade mark and other applicable laws.
Nothing on the application should be construed as granting any license
or rights to use or distribute any application content, without the Promoter’s
express written agreement or of the other applicable Content Owner.
This promotion is in no way sponsored, endorsed or administered by, or
associated with Facebook. Entrants understand that they are providing their
information to the Promoter and/or agencies acting on its behalf and not to
Except for any liability that cannot be excluded by law, the Promoter and
its respective bodies corporate (including their officers, employees and agents) and
Facebook exclude all liability whether
arising in tort (including without limitation negligence), contract or otherwise for
any personal injury; or any loss or damage (including, without limitation, loss of
opportunity, loss of profits or loss of property);
whether direct, indirect, special or consequential, arising in any way out of the
promotion, including, but not limited to, where arising out of the following: (a)
any technical difficulties or equipment malfunction
(whether or not under the Promoter's control); (b) any theft, unauthorised access or
third party interference; (c) any claim or offer that is late, lost, altered,
damaged or misdirected (whether or not after their
receipt by the Promoter) due to any reason beyond the reasonable control of the
Promoter; (d) any variation in gift value; (e) any tax liability incurred by a
claimant; or (f) participation in the promotion or use of a gift.
You accept the cashback entirely at your own risk and indemnify the Promoter
in respect of any claim for accident, injury or property damage that may occur in
connection with the cashback.
Any cost associated with accessing the promotional website is the claimant’s
responsibility and is dependent on the Internet service provider used. If for any
reason, any aspect of this promotion
is not capable of running as planned including, but not limited to, by reason of
infection by computer virus, mobile network failure, bugs, tampering, unauthorized
intervention, fraud, technical failure
or any cause beyond the control of the Promoter which corrupts or affects the
administration, security, fairness, integrity or proper conduct of this promotion,
the Promoter may in its sole discretion
cancel, terminate, modify or suspend the promotion, or invalidate any affected
The Promoter collects personal information in order to conduct the promotion
and may, for this purpose, disclose such information to third parties, including,
but not limited to suppliers
associated with this promotion and as required, to Australian regulatory
authorities, or use such information to contact the claimant in relation to this
promotion. The claim is conditional on
providing this information. If the claimant marks the applicable box, the Promoter
may use the claimant's personal information for the purposes specified at the time
of collection. Claimants
should direct any requests to access, update or correct information to the Promoter.
All claims become the property of the Promoter. These Terms and Conditions are
deemed to incorporate our
This promotion and these Terms and Conditions are governed by Australian
The Promoter is Fisher & Paykel Australia Pty Ltd (ABN 71 000 042 080) of
Level 1, 1 Eden Park Drive, Macquarie Park, NSW, 2113. ABN 71 000 042 080. Telephone
1300 650 590.