5 Year Warranty

Purchase an eligible Fisher & Paykel appliance from a participating retailer before 31 December 2020 and be eligible to claim online to receive an extension of your two year Manufacturer's Warranty* by an additional three years on the same terms and conditions.

Redemptions close 31 March 2021 after which no further claims will be accepted. This offer does not extend the SmartDrive™ motor warranty on Fisher & Paykel washing machines.

Terms & Conditions Apply

*Manufacturer's Warranty

The Manufacturer's Warranty is an extra benefit and does not affect your legal rights. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. View full warranty terms here.

How to Claim

You’ll need a copy of your proof of purchase, product codes AND serial numbers. You must take delivery of your products and submit your claim online by 31 March 2021.

Claim now

Eligible Models

The dates and models below may change and are subject to availability.

Built-in Ovens

OB60SDPTDB1, OB60SDPTDX1, OB76DDPTDX1, OB76SDPTDB1, OB76SDPTDX1, OB90S9MEPX3

Available August 2020
OB60SDPTDSX1, OS60SDPTB1, OS60SDPTX1

Companion Products

WB60SDEB1, WB60SDEX1, EB60DSXB2, EB60DSXBB1, OM60NDB1, OM60NDBB1, OS60NDB1, OS60NDBB1

Available August 2020
WB60SDEB1, WB60SDEB2, WB60SDEX2, WB60SDTEB1

Cooktops

CI302DTB3, CI603DTB2, CI604DTB3, CI754DTB2, CI905DTB3, CG301DLPGB1, CG301DNGGB1, CG302DLPGB1, CG302DNGGB1, CG451DLPGB1, CG451DNGGB1, CG603DLPGB1, CG603DNGGB1, CG604DLPGB1, CG604DNGGB1, CG903DLPGB1, CG903DNGGB1, CG905DLPGB1, CG905DNGGB1, CG905DWLPFCX3, CG905DWNGFCX3

Available August 2020
CI302DTB4, CI603DTB4, CI604DTB4, CI754DTB4, CI905DTB4, CG905DNGGB4, CG905DLPGB4, CG903DNGGB4, CG903DLPGB4, CG604DNGGB4, CG604DLPGB4, CG603DNGGB4, CG603DLPGB4, CG302DNGGB4, CG302DLPGB4, CG301DNGGB4, CG301DLPGB4

Wine Columns

Available June 2020
RS6121VL2K1, RS6121VR2K1

Integrated Refrigerator Freezers

Available August 2020
RS7621WLUK1, RS7621WRUK1, RS6121WLUK1, RS6121WRUK1

CoolDrawer™ Multi-Temperature Drawers

RB90S64MKIW1

Dishwashers

DD60DI9, DD60SI9, DD60STI9

Front Load Washing Machines

WH1260F1

Heat Pump Dryers

DH8060P1, DH9060C1

Frequently Asked Questions

What is the promotional offer?

Each new Fisher & Paykel appliance comes with a two year Manufacturer's Warranty on parts and labour under which the Promoter will (at its option) repair or replace any part of the product which is found to be defective within two years from the date of purchase without cost to you for parts or labour.

Purchase an eligible Fisher & Paykel appliance from a participating retailer between 01 January 2020 and 31 December 2020 and be eligible to receive an extension of your two year manufacturer's warranty by an additional three years on the same terms and conditions. Your claim must be completed online by Wednesday 31 March 2021 (Claims closing date). This offer does not extend to the SmartDrive™ motor warranty on Fisher & Paykel washing machines.

This manufacturer's warranty is an extra benefit and does not affect your legal rights. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. View full warranty terms here To make a claim under your manufacturer's warranty book a service, or call customer care 1300 650 590. Promoter is the warrantor: Fisher & Paykel Australia Pty Limited, Level 1, 1 Eden Park Drive, Macquarie Park, NSW, 2113.

When & where is the promotion running?

Promotion runs from 12.01am (AEDT) 01 January 2020 - 11.59pm (AEDT) 31 December 2020 at participating retailers nationally.

What are the Qualifying Products?

This promotional offer is only available on Qualifying Product(s) as detailed in the Eligible Products list above.

How do I claim my Extended Manufacturer's Warranty?

To claim your three year extension on the two year parts and labour Manufacturer's Warranty, you must enter the promotion online here by 11.59pm (AEDT) on Wednesday 31 March 2021 . You will receive a confirmation email advising you of your unique claim code.

How do I submit a copy of my proof of purchase?

Proof of purchase must be uploaded to your online claim form. You can provide us with your proof of purchase by scanning or taking a photo of your proof of purchase and uploading it with your claim form. All images must be legible. Please ensure that you retain your original proof of purchase.

In order to validate your claim we require your proof of purchase to be in focus & legible and it must clearly show:

  • Customer name (must match the customer name on the claim form)
  • Date of purchase
  • Store Name, including address (address not applicable if purchased online)
  • Invoice number
  • Details of qualifying products including model number & the price paid (excluding any additional charges eg warranty costs)
  • Qualifying Product(s) have been paid for in full during the promotional (with the exception of products on backorder - refer to "My product is on backorder. Should I still enter?")
  • Total invoice amount

If proof of purchase requirements are not met above your claim will be declined and you will then be required to submit a new online registration form with the correct information.

What are the requirements for the claim form?

When registering your claim you must supply the following information:

  1. Contact details - name (which must match the customer name on the proof of purchase), address, and daytime contact phone number.
  2. Product code(s) & serial number(s) of your qualifying product(s).
  3. Copy of your proof of purchase - a receipt/tax invoice indicating date of purchase, store (including address) invoice number, details of qualifying products including model number, the price paid (excluding any additional charges eg warranty costs) and total invoice amount.

Can I mail in my redemption form?

No - redemption for this promotion is online only.

My product is on backorder. Should I still enter?

Yes, if a Qualifying Product(s) is on backorder or 'out of stock', a deposit on that product must be paid during the Promotional Period to be eligible for this bonus offer. Full payment and receipt of the products (and therefore access to the serial number) must occur before 31 March 2021 in order for the customer to claim this offer.

Will products purchased from commercial (trade) or wholesale suppliers be accepted?

No, purchases made from commercial or wholesale supplier are not eligible for this promotion.

I have an eligible product under a rental agreement. Am I still eligible to enter?

Yes. Products under rental agreements with a minimum period of no less than 18 months are eligible for this promotion. To qualify, a rental agreement must be established during the promotional period. Proof of rental agreement must be submitted with your online entry to this promotion and must clearly detail the qualifying model(s) purchased, date of establishment of rental agreement and the rental term. Products under rental plans with rental terms less than 18 months are ineligible to claim for this promotion.

It has been 45 days since I submitted my claim and I have not received my approval email. What should I do?

Please contact us and provide your 12 digit unique code (found in your confirmation of entry email) so we can follow up your claim.

How do I book a service under the Extended Manufacturer's Warranty?

If your claim is approved you will receive an approval email advising you of the period of the five year Manufacturer's Warranty, as well as your unique promotion code.

To make a claim online under your manufacturer's warranty book a service, or call customer care 1300 650 590.

Terms and Conditions

Information on how to claim the bonus offer forms a part of these Terms and Conditions.

Participation in this promotion is deemed acceptance of these Terms and Conditions.

Who Can Claim?

Participation in this promotion is only open to Australian residents 18 years and over. Employees (and their immediate families) of the Promoter, participating retailers and agencies associated with this promotion are ineligible to claim. Immediate family means any of the following: spouse, ex-spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister or 1st cousin.

This promotion applies to purchases of A grade products only and does not apply to purchases of trade seconds or refurbished products.

Promotional Period

The promotion commences at 12.01am (AEDT) on 1 January 2020 and closes at 11:59pm (AEDT) on 31 December 2020 (Promotional Period). Claims must be received online by the Promoter by 11.59pm (AEDT) on 31 March 2021 (Claims closing date). Any claims received after this date will be ineligible.

Promotional Offer

Each new Fisher & Paykel appliance comes with a two year Manufacturer’s Warranty on parts and labour under which the Promoter will (at its option) repair or replace any part of the product which is found to be defective within two years from the date of purchase without cost to you for parts or labour. Purchase a Qualifying Product (Qualifying Products) as set out above in qualifying products from a participating retailer during the promotional period and claim online no later than the Claims closing date (11.59pm (AEDT) 31 March 2021) to be eligible to receive an extension of your two year manufacturer’s warranty by an additional three years on the same terms and conditions. This offer does not extend to the SmartDrive™ motor warranty on Fisher & Paykel washing machines.

This Manufacturer's Warranty is an extra benefit and does not affect your legal rights. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. View full terms here. To make a claim under your manufacturer's warranty, book a service, or call customer care on 1300 650 590. The Promotor is the warrantor.

Qualifying Products are to be paid in full prior to registering your claim for this promotion. Layby's will not be accepted unless paid in full within the promotional period. Qualifying Products purchased under finance or payment agreements are eligible to participate in this promotion.

Products under rental agreements with a minimum period of no less than 18 months are eligible for this promotion. To qualify, a rental agreement must be established during the promotional period. Proof of rental agreement must be submitted with your online claim and must clearly detail the qualifying product(s) purchased, date of establishment of rental agreement and the rental term. Products under rental plans with rental terms less than 18 months are ineligible to claim for this promotion.

If an Qualifying Product(s) is on backorder ('out of stock') a deposit on that product must be paid during the Promotional Period to be eligible for this offer. Full payment and receipt of the Qualifying Product(s) (and therefore access to the product serial number(s)) must occur before the Claims closing date in order to lodge an online claim for this promotional offer.

You must claim by completing the online form no later than the Claims closing date (11:59pm (AEDT) on 31 March 2021) after which no further claims will be accepted. Claimants must agree to these full Terms & Conditions on the online claim form and supply the information marked as mandatory, including providing proof of purchase (or proof of rental agreement).

When submitting your claim you must supply the following information:

  • Contact details - name (which must match the customer name on the proof of purchase), address, and daytime contact phone number. The promoter accepts NO responsibility for the customer providing incorrect details.
  • Product code(s) & serial number(s) of your Qualifying Product(s). These can be found on your product or product carton. Please ensure these are obtained before installing the product(s).
  • Copy of your proof of purchase - a receipt/tax invoice indicating date of purchase, store (including address) invoice number, details of Qualifying Products including model number, the price paid (excluding any additional charges eg warranty costs) and total invoice amount.

You can provide a copy of your proof of purchase by either scanning or taking a photo of your proof of purchase and uploading with your claim form.

Please ensure you retain your original proof of purchase. Failure to produce the proof of purchase when requested may, in the absolute discretion of the Promoter, result in the invalidation of a claimant’s claim and forfeiture of any right to the Manufacturer’s Warranty.

If your claim is approved you will receive an approval email. If you do not receive your approval email within 45 days from submitting your claim, please contact us and ensure you include your full name and 12 digit unique code (found in your confirmation of claim email).

This promotional offer is not available to customers who choose to delay delivery of any Qualifying Product beyond 31 August 2020 as the provision of serial numbers is mandatory for entry into this promotion.

General

The offer is not applicable to trade (commercial) or wholesale suppliers, this includes but is not limited to purchases made from suppliers that do not generally sell direct to the public. This offer is not applicable on trade second products or refurbished products.

All claims are subject to verification by the Promoter. The Promoter reserves the right, at any time, to verify the validity of claims (including contacting the place of purchase) and claimants (including a claimant's identity, age and place of residence) and to disqualify any claimant who submits a claim that is not in accordance with these Terms and Conditions, or who tampers with the claim process. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

Any misrepresentation or fraudulent information submitted by the claimant will disqualify the claim.

If the Promoter is unable to verify the authenticity of the product and serial number(s) supplied during the claim process, the claimant shall, if requested by the Promoter, provide an electronic image of the product and serial number(s) or cut out and post in the product and serial number(s) from the product carton.

The Promoter reserves the right to reject any claim where it suspects that any false or fraudulent claim is being made or where a claim has been made which does not comply with these terms.

Incomplete, indecipherable, or illegible claims will be deemed invalid. This offer is not transferable or exchangeable and cannot be taken as cash. This offer is not valid in conjunction with any other offer, unless otherwise advised.

Provided your claim meets these Terms & Conditions and is approved, you will receive a confirmation email outlining the start and end dates of your Manufacturer’s Warranty.

The Promoter reserves the right to vary these terms and conditions without notice, to modify, reschedule or terminate the promotion, or to modify or extend the closing date and criteria of the Promotion at its discretion.

The Promoters' decision on all matters pertaining to this Promotion is final and binding, and no correspondence will be entered into, except as otherwise stated in these terms and conditions. Claims are not transferrable or assignable.

The Promoter (or its associated or affiliated companies or third parties who have licensed its brands to the Promoter or contributed to the application) (Content Owner) own or license from third parties all application content. All application content remains the sole property of the applicable Content Owner and is protected under all relevant copyright, trade mark and other applicable laws. Nothing on the application should be construed as granting any license or rights to use or distribute any application content, without the Promoter’s express written agreement or of the other applicable Content Owner.

This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook. Entrants understand that they are providing their information to the Promoter and/or agencies acting on its behalf and not to Facebook.

Except for any liability that cannot be excluded by law, the Promoter and its respective bodies corporate (including their officers, employees and agents) and Facebook excludes all liability whether arising in tort (including without limitation negligence), contract or otherwise for any personal injury; or any loss or damage (including, without limitation, loss of opportunity, loss of profits or loss of property); whether direct, indirect, special or consequential, arising in any way out of the promotion, including, but not limited to, wherearising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter's control); (b) any theft, unauthorised access or third party interference; (c) any claim or offer that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in gift value; (e) any tax liability incurred by a claimant; or (f) participation in the promotion or use of a gift.

Any cost associated with accessing the promotional website is the entrant's responsibility and is dependent on the Internet service provider used. If for any reason, any aspect of this promotion is not capable of liability whether arising in tort (including without limitation negligence), contract or otherwise for any personal injury; or any loss or damage (including, without limitation, loss of opportunity, loss of profits or loss of property); whether direct, indirect, special or consequential, arising in any way out of the promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter's control); (b) any theft, unauthorised access or third party interference; (c) any claim or offer that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in gift value; (e) any tax liability incurred by a claimant; or (f) participation in the promotion or use of a gift. running as planned including, but not limited to, by reason of infection by computer virus, mobile network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the promotion, or invalidate any affected entries.

Any cost associated with accessing the promotional website is the claimant’s responsibility and is dependent on the Internet service provider used. If for any reason, any aspect of this promotion is not capable of running as planned including, but not limited to, by reason of infection by computer virus, mobile network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the promotion, or invalidate any affected entries.

The Promoter collects personal information in order to conduct the Promotion and may, for this purpose, disclose such information to third parties, including, but not limited to suppliers and as required, to Australian regulatory authorities, or use such information to contact the claimant in relation to this Promotion. The claim is conditional on providing this information. If the claimant marks the applicable box, the Promoter may use the claimant's personal information for the purposes specified at the time of collection. Claimants should direct any requests to access, update or correct information to the Promoter. All claims become the property of the Promoter. These Terms and Conditions are deemed to incorporate our privacy policy and by entering the Promotion, you accept the terms and conditions of our privacy policy. For further details, see our privacy policy.

This promotion and these Terms and Conditions are governed by Australian law.

The Promoter is Fisher & Paykel Australia Pty Ltd (ABN 71 000 042 080) of Level 1, 1 Eden Park Drive, Macquarie Park, NSW, 2113. ABN 71 000 042 080. Telephone 1300 650 590.