90 Day Money Back Guarantee on Steam Care Laundry Appliances

Take advantage of a 90 Money Back Guarantee (purchase price only) with the purchase of a qualifying Fisher & Paykel laundry appliance from a participating retailer between 15 March 2021 and 31 May 2021. Trial for a minimum of 14 days. Offer via online redemption only and subject to inspection of the product.

THIS OFFER HAS ENDED.

Claim now
Terms & Conditions Apply

How to Claim

You’ll need a copy of your proof of purchase, product codes AND serial numbers*. You must take delivery of your products and submit your claim online no later than the date that is 90 days from the date of purchase of the Qualifying Product(s), being no later than 29 August 2021 and after trialling the product for a minimum of 14 days.

*You will need your serial numbers to claim this promotion. The serial number may be located on the back facing panel of your appliance. Please make a note of the serial number prior to appliance installation

Claim now

Eligible Models

View all the eligible products for the promotional offer below.

Delivery Areas

We can only guarantee to collect returned goods from major metropolitan areas of Australia serviced by our delivery drivers. We will cover the cost of collection within these areas. If you live outside of a metropolitan area, there will be a reasonable collection charge that you will be advised of. This must be paid to us prior to collection of your laundry appliance. Please see the list below to check if you are located within a major metropolitan area.

  • Cleveland
  • Ormiston
  • Alexandra Hills
  • Thornlands
  • Wellington Point
  • Victoria Point
  • Birkdale
  • Capalaba
  • Coochiemudlo Island
  • Thorneside
  • Peel Island
  • Sheldon
  • Ransome
  • Chandler
  • Lota
  • Mount Cotton
  • Burbank
  • Green Island
  • Gumdale
  • Macleay Island
  • Manly
  • Manly West
  • Wakerley
  • Belmont
  • Dunwich
  • Perulpa Island
  • Priestdale
  • Redland Bay
  • Mackenzie
  • Wynnum
  • Wynnum West
  • Karragarra Island
  • Lamb Island
  • Rochedale
  • Tingalpa
  • Wynnum North
  • Carindale
  • Daisy Hill
  • Mansfield
  • Rochedale South
  • Shailer Park
  • Hemmant
  • Lytton
  • Springwood
  • Wishart
  • Carina
  • Carina Heights
  • Mount Gravatt East
  • North Stradbroke Island
  • Port Of Brisbane
  • Slacks Creek
  • Underwood
  • Cannon Hill
  • Colmslie
  • Eight Mile Plains
  • Murarrie
  • Russell Island
  • Tanah Merah
  • Upper Mount Gravatt
  • Camp Hill
  • Holland Park
  • Kuraby
  • Macgregor
  • Mount Gravatt
  • Seven Hills
  • Woodridge
  • Holland Park West
  • Logan Central
  • Morningside
  • Runcorn
  • Balmoral
  • Coorparoo
  • Karawatha
  • Kingston
  • Nathan
  • Norman Park
  • Robertson
  • Sunnybank
  • Greenslopes
  • Hawthorne
  • Stones Corner
  • Tarragindi
  • Wellers Hill
  • Amity
  • Berrinba
  • Bulimba
  • Cornubia
  • East Brisbane
  • Stretton
  • Sunnybank Hills
  • Annerley
  • Buranda
  • Calamvale
  • Coopers Plains
  • Kangaroo Point
  • Loganholme
  • Salisbury
  • Woolloongabba
  • Drewvale
  • Dutton Park
  • Fairfield
  • Meadowbrook
  • Moorooka
  • Acacia Ridge
  • Algester
  • Brisbane Airport
  • Bulwer Island
  • Highgate Hill
  • Pinkenba
  • South Brisbane
  • Yeerongpilly
  • Yeronga
  • Archerfield
  • Brisbane Market
  • Eagle Farm
  • Rocklea
  • Tennyson
  • West End
  • Loganlea
  • Marsden
  • Parkinson
  • Point Lookout
  • Waterford
  • Willawong
  • Carbrook
  • Corinda
  • Graceville
  • Graceville East
  • Pallara
  • Sherwood
  • Bethania
  • Crestmead
  • Durack
  • Larapinta
  • New Farm
  • Oxley
  • Waterford West
  • Doolandella
  • Fortitude Valley
  • Teneriffe
  • Brisbane
  • Browns Plains
  • Heathwood
  • Inala
  • Newstead
  • Petrie Terrace
  • Bowen Hills
  • Eagleby
  • Edens Landing
  • Pimpama
  • Richlands
  • Spring Hill
  • Milton
  • Nudgee Beach
  • Regents Park
  • Windsor
  • Albion
  • Beenleigh
  • Hamilton
  • Heritage Park
  • Herston
  • Holmview
  • Kelvin Grove
  • Kingsholme
  • Logan Reserve
  • Northgate
  • Red Hill
  • Ascot
  • Auchenflower
  • Hillcrest
  • Lutwyche
  • Paddington
  • Rosalie
  • Stockleigh
  • Alberton
  • Banyo
  • Clayfield
  • Gordon Park
  • Mount Warren Park
  • Newmarket
  • Toowong
  • Virginia
  • Willow Vale
  • Wilston
  • Wooloowin
  • Alderley
  • Bahrs Scrub
  • Bardon
  • Buccan
  • Chambers Flat
  • Coomera
  • Geebung
  • Grange
  • Hendra
  • Park Ridge
  • Ashgrove
  • Boronia Heights
  • Forest Lake
  • Kedron
  • Nudgee
  • Nundah
  • St Lucia
  • Stapylton
  • Taringa
  • Windaroo
  • Aspley
  • North Maclean
  • Sanctuary Cove
  • Stafford
  • Toombul
  • Wavell Heights
  • Zillmere
  • Bannockburn
  • Belivah
  • Boondall
  • Enoggera
  • Forestdale
  • Gaythorne
  • Hope Island
  • Indooroopilly
  • South Stradbroke
  • Upper Coomera
  • Wavell Heights North
  • Yatala
  • Brookside Centre
  • Carole Park
  • Chelmer
  • Chermside
  • Chermside West
  • Darra
  • Everton Park
  • Gilberton
  • Park Ridge South
  • South Maclean
  • Stafford Heights
  • Taigum
  • Wongawallan
  • Carseldine
  • Ellen Grove
  • Fitzgibbon
  • Mitchelton
  • Paradise Point
  • Sumner
  • Tamborine
  • Wacol
  • Camp Mountain
  • Chapel Hill
  • Deagon
  • Draper
  • Enoggera Reservoir
  • Jamboree Heights
  • Wolffdene
  • Woongoolba
  • Barellan Point
  • Camira
  • Everton Hills
  • Fig Tree Pocket
  • Gailes
  • Helensvale
  • Hollywell
  • Jimboomba
  • Kenmore
  • Logan Village
  • Mcdowall
  • Middle Park
  • Mount Coot-tha
  • Munruben
  • New Beith
  • Ormeau
  • Oxenford
  • Samford Village
  • Seventeen Mile Rocks
  • Shorncliffe
  • Sinnamon Park
  • Bracken Ridge
  • Coombabah
  • Kenmore Hills
  • Keperra
  • Luscombe
  • Mount Ommaney
  • Riverhills
  • Samford
  • Sandgate
  • The Gap
  • Arana Hills
  • Goodna
  • Jindalee
  • Karalee
  • Samford Valley
  • Springfield
  • Steiglitz
  • Westlake
  • Jollys Lookout
  • Karana Downs
  • North Tamborine
  • Ormeau Hills
  • Runaway Bay
  • Wights Mountain
  • Yugar
  • Bridgeman Downs
  • Brighton
  • Brookwater
  • Cedar Creek
  • Closeburn
  • Cowan Cowan
  • Ferny Grove
  • Guanaba
  • Maudsland
  • Mount Crosby
  • Mundoolun
  • Norwell
  • Pacific Pines
  • Springfield Central
  • Albany Creek
  • Arundel
  • Augustine Heights
  • Bellbird Park
  • Biggera Waters
  • Cedar Grove
  • Cedar Vale
  • Greenbank
  • Pinjarra Hills
  • Redbank
  • Springfield Lakes
  • Tamborine Mountain
  • Boyland
  • Brookfield
  • Ferny Hills
  • Gaven
  • Upper Kedron
  • Yarrabilba
  • Chirn Park
  • Kholo
  • Labrador
  • Lyons
  • North Tivoli
  • Parkwood
  • Chuwar
  • Collingwood Park
  • Highvale
  • Lake Manchester
  • Main Beach
  • Moores Pocket
  • Mount Samson
  • Pullenvale
  • Tivoli
  • Basin Pocket
  • Brendale
  • Bunya
  • East Ipswich
  • Eastern Heights
  • Eatons Hill
  • Jacobs Well
  • Molendinar
  • Mount Nathan
  • Nerang
  • Newtown
  • Raceview
  • Redbank Plains
  • Riverview
  • Veresdale Scrub
  • Wonglepong
  • Woodhill
  • Bellbowrie
  • Birnam
  • Bongaree
  • Bremer
  • Burpengary
  • Burpengary East
  • Dinmore
  • Flinders View
  • Kagaru
  • New Chum
  • North Ipswich
  • Ripley
  • Southport
  • Spring Mountain
  • Ashmore
  • Bald Hills
  • Beachmere
  • Cedar Creek
  • Clagiraba
  • Ebbw Vale
  • Ipswich
  • Mount Nebo
  • Strathpine
  • Tangalooma
  • Veresdale
  • White Rock
  • Woodend
  • Anstead
  • Benobble
  • Churchill
  • Coalfalls
  • Godwin Beach
  • Kobble Creek
  • Sadliers Crossing
  • Sandstone Point
  • Silkwood East
  • Warner
  • West Ipswich
  • Bellara
  • Brassall
  • Bundamba
  • Deebing Heights
  • Moggill
  • Mount Glorious
  • Muirlea
  • One Mile
  • Rush Creek
  • Undullah
  • Upper Brookfield
  • Woorim
  • Banks Creek
  • Benowa
  • Biddaddaba
  • Blackstone
  • Bray Park
  • Goolman
  • Highland Park
  • Leichhardt
  • Pine Mountain
  • Surfers Paradise
  • Swanbank
  • Wulkuraka
  • Yamanto
  • Allenview
  • Armstrong Creek
  • Booval
  • Bundall
  • Carrara
  • Gleneagle
  • Griffin
  • Lawnton
  • Morayfield
  • Ningi
  • North Booval
  • Samsonvale
  • Tabragalba
  • Banksia Beach
  • Blacksoil
  • Borallon
  • Clear Mountain
  • Gilston
  • Karrabin
  • Murrumba Downs
  • Silkstone
  • Broadbeach Waters
  • Cashmere
  • Dayboro
  • Joyner
  • Petrie
  • South Ripley
  • Witheren
  • Worongary
  • Amberley
  • Beaudesert
  • Broadbeach
  • Caboolture South
  • Canungra
  • England Creek
  • Lower Beechmont
  • Purga
  • Toorbul
  • White Patch
  • Cape Moreton
  • Clear Island Waters
  • Kallangur
  • Merrimac
  • Pacific Fair
  • Peak Crossing
  • Upper Caboolture
  • Caboolture
  • Ironbark
  • King Scrub
  • Mango Hill
  • Meldale
  • Mermaid Beach
  • Mermaid Waters
  • Tallai
  • Wanora
  • Advancetown
  • Fernvale
  • Walloon
  • Washpool
  • Fairney View
  • Nobby Beach
  • North Lakes
  • Robina
  • Whiteside
  • Willowbank
  • Bellmere
  • Dakabin
  • Donnybrook
  • Ferny Glen
  • Jeebropilly
  • Miami
  • Nindooinbah
  • Welsby
  • Woolooman
  • Clontarf (Brisbane)
  • Cryna
  • Haigslea
  • Laceys Creek
  • Mudgeeraba
  • Rocksberg
  • Wyaralong
  • Bromelton
  • Burleigh Waters
  • Flying Fox
  • Glamorgan Vale
  • Kurwongbah
  • Limestone Ridges
  • Moodlu
  • Ocean View
  • Split Yard Creek
  • Thagoona
  • Varsity Lakes
  • Mount Marrow
  • Rothwell
  • Vernor
  • Woody Point
  • Beechmont
  • Burleigh Heads
  • Dundas
  • Margate
  • Margate Beach
  • Mount Pleasant
  • Neranwood
  • Wivenhoe Pocket
  • Deception Bay
  • Ebenezer
  • Elimbah
  • Josephville
  • Milbong
  • Reedy Creek
  • Sarabah
  • Illinbah
  • Kippa-ring
  • Lark Hill
  • Marburg
  • Milora
  • Mutdapilly
  • Bonogin
  • Campbells Pocket
  • Harrisville
  • Narangba
  • Numinbah Valley
  • Palm Beach
  • Rosewood
  • Wamuran
  • Anthony
  • Austinville
  • Kerry
  • Lowood
  • Newport
  • Patrick Estate
  • Beerburrum
  • Cainbable
  • Elanora
  • Mount Forbes
  • Redcliffe
  • Wamuran Basin
  • Wilsons Plains
  • Bribie Island
  • Coolana
  • Coulson
  • Currumbin
  • Laravale
  • Nsw-cobaki
  • Roadvale
  • Scarborough
  • Tallebudgera
  • Tallegalla
  • Tarampa
  • Ashwell
  • Blantyre
  • Currumbin Waters
  • Minden
  • Nsw-bilambil Heights
  • Radford
  • Tugun
  • Wivenhoe Hill
  • Bracalba
  • Lanefield
  • Mount Byron
  • Munbilla
  • Nsw-carool
  • Nsw-glengarrie
  • Allandale
  • Bilinga
  • Bribie Island North
  • Kulgun
  • Mount Mee
  • Nsw-bilambil
  • Rifle Range
  • Springbrook
  • Tabooba
  • Tallebudgera Valley
  • The Bluff
  • Warrill View
  • Bryden
  • Clarendon
  • Coleyville
  • Coochin Creek
  • Kooralbyn
  • Lower Mount Walker
  • Nsw-duroby
  • Nsw-tomewin
  • Obum Obum
  • Prenzlau
  • Teviotville
  • Binna Burra
  • Brightview
  • Kents Lagoon
  • Moorina
  • Nsw-cobaki Lakes
  • Nsw-numinbah
  • Nsw-piggabeen
  • Nsw-terranora
  • Nsw-upper Crystal Creek
  • Nsw-upper Duroby
  • Nsw-urliup
  • Tamrookum
  • Coolangatta
  • Currumbin Valley
  • Delaneys Creek
  • Hoya
  • Mount Walker
  • Nsw-bungalora
  • Nsw-dungay
  • Woolshed
  • Boonah
  • Calvert
  • Christmas Creek
  • D'aguilar
  • Glass House Mountains
  • Natural Bridge
  • Nsw-north Tumbulgum
  • Hatton Vale
  • Lockrose
  • Nsw-dulguigan
  • Nsw-hopkins Creek
  • Nsw-tumbulgum
  • Nsw-tweed Heads West
  • Silverdale
  • Kensington Grove
  • Kents Pocket
  • Milford
  • Mount Tarampa
  • Nsw-limpinwood
  • Nsw-nobbys Creek
  • Pelican Waters
  • Templin
  • Kalbar
  • Mount Delaney
  • Mount Walker West
  • Nsw-chillingham
  • Nsw-cudgen
  • Nsw-kynnumboon
  • Nsw-stotts Creek
  • Nsw-tweed Heads
  • Nsw-tygalgah
  • Woodford
  • Coominya
  • Crossdale
  • Darlington
  • Dugandan
  • Golden Beach
  • Innisplain
  • Knapp Creek
  • Nsw-crystal Creek
  • Nsw-tweed Heads South
  • Nsw-zara
  • Summerholm
  • Beerwah
  • Bells Creek
  • Cannon Creek
  • Hillview
  • Lynford
  • Nsw-condong
  • Nsw-eviron
  • Bunburra
  • Caloundra
  • Caloundra West
  • Fassifern
  • Fassifern Valley
  • Grandchester
  • Kings Beach
  • Moombra
  • Mount French
  • Nsw-duranbah
  • Nsw-kings Forest
  • Nsw-murwillumbah
  • Nsw-north Arm
  • Oaky Creek
  • Regency Downs
  • Shelly Beach
  • Tamrookum Creek
  • Frenches Creek
  • Merryvale
  • Moffat Beach
  • Nsw-banora Point
  • Nsw-bray Park
  • Nsw-casuarina
  • Nsw-farrants Hill
  • Nsw-nunderi
  • Nsw-south Murwillumbah
  • Nsw-tyalgum Creek
  • Atkinsons Dam
  • Dicky Beach
  • Kentville
  • Morwincha
  • Mount Archer
  • Neurum
  • Nsw-clothiers Creek
  • Nsw-eungella
  • Nsw-kielvale
  • Plainland
  • Aroona
  • Battery Hill
  • Commissioners Flat
  • Glenore Grove
  • Landsborough
  • Little Mountain
  • Nsw-byangum
  • Nsw-tyalgum
  • Peachester
  • Rosevale
  • Wallaces Creek
  • Bunjurgen
  • Currimundi
  • Glen Esk
  • Laidley
  • Laidley North
  • Lamington
  • Lockyer Waters
  • Nsw-chinderah
  • Nsw-tanglewood
  • Somerset Dam
  • Stanmore
  • Charlwood
  • Frazerview
  • Mount Mellum
  • Nsw-bogangar
  • Nsw-cabarita Beach
  • Nsw-fernvale
  • Nsw-fingal Head
  • Nsw-reserve Creek
  • Nsw-wardrop Valley
  • Cedarton
  • Meridan Plains
  • Mount Mort
  • Murrumba
  • Nsw-dunbible
  • Nsw-mount Warning
  • Nsw-pumpenbil
  • Rathdowney
  • Southern Lamington
  • Wurtulla

Terms and Conditions

These terms and conditions (Terms and Conditions) apply to the Fisher & Paykel 90 Day Money Back Guarantee promotion (Promotion) being promoted by Fisher & Paykel Australia Pty Limited (Promoter). Information on how to action and claim your 90 Day Money Back Guarantee forms a part of these Terms and Conditions. Participation in this Promotion is deemed acceptance of these Terms and Conditions. This offer is not valid in conjunction with any other offer unless otherwise advised. Appliances with model numbers WH1160F2, WH1160S1, WH1060S1 and DH9060FS1 will be eligible for this offer and for the 5 Year Warranty Promotion offer, while the promotional periods overlap. A separate claim will need to be made in respect of each promotion in accordance with the relevant terms and conditions.

Who Can Claim

Participation in this Promotion is only open to Australian residents 18 years and over who have purchased a Qualifying Product(s) from a Participating Retailer (as listed below) during the Promotional Period. Employees and contractors (and their immediate families) of the Promoter (and its related companies), participating retailers and agencies associated with this Promotion are ineligible to claim. Immediate family means any of the following: spouse, exspouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister or first cousin or any of those of a spouse or ex-spouse. Only one claim is permitted per Qualifying Product(s).

The Promotion only applies to returns for a change of mind. Any damage, issues or defects in a Qualifying Product(s) are to be dealt with in the usual manner by either contacting your selling retailer or the manufacturer. Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights you may have under law, including under the Competition and Consumer Act 2010 (Cth).

What Can be Claimed?

The claimant is eligible for a refund of the purchase price of the Qualifying Product(s) after the trial period. Any refund available under the Promotion is for the amount that covers only the purchase price paid by the purchaser for the eligible Qualifying Product(s) and excludes any associated charges including (but not limited to) transportation and delivery, storage, extended warranties, installation, fit out and purchase of accessories.

Promotional Period

The promotion commences at 12.01am (AEST) 15 March 2021 and closes at 11.59pm (AEST) 31 May 2021 (Promotional Period). Claims must be received by the Promoter by 11.59pm (AEST) no later than the date that is 90 days from the date of purchase of the Qualifying Product(s), being no later than 29 August 2021 and after trialling the product for a minimum of 14 days. If you have purchased a Qualifying Product(s) within the Promotional Period and it is on backorder from the Participating Retailer, and the full purchase price is paid prior to submitting your claim, the 90-day period shall commence on the Qualifying Product(s) being available from the Participating Retailer to the purchaser for pickup or delivery, with such pickup or delivery date being no later than 29 September 2021 and the claim being received no later than 28 December 2021. There is to be no extension of the claim period where the Qualifying Product(s) is available to the purchaser and the purchaser delays receiving it or taking possession of it. Any claims received after the relevant 90-day period will be ineligible.

Promotional Offer

Purchase a qualifying Fisher & Paykel laundry appliance (Qualifying Product(s)) from a participating retailer during the Promotional Period, and be eligible to receive your money back if you are not satisfied with your product for up to 90 days post-purchase, after trialling the Qualifying Product for at least 14 days.

Qualifying Products

This promotional offer is available on the following products:

Front Load Washing Machines

WH1160F2, WH1160S1, WH1060S1, WH1160P3, WH1060P3, WH9060P3, WH8560P3, WH8060P3

Heat Pump Dryers

DH9060FS1

How to Claim?

To qualify for the Promotion the relevant Qualifying Product(s) must be trialled by the Purchaser for a minimum of 14 days. If after this period you are not satisfied with your Qualifying Product(s) you can make a claim in accordance with these Terms and Conditions. You must register for your claim online here.

Your claim must be submitted within 90 days of the purchase date as stated on the tax invoice, and no later than 29 August 2021, (or, if your Qualifying Product is on back order, within 90 days of the date of the Qualifying Product becoming available (as set out above)). In order to return your Qualifying Product, all accessories (unless separately paid for) and manuals and any other documentation that came with the Product must be returned with the Qualifying Product and without damage.

In order to make this claim, as the purchaser you must agree to these full Terms and Conditions and supply the information marked as mandatory, including providing proof of purchase.

When registering your claim you must supply the following information:

  1. Contact details: name of claimant (which must match the customer name on the proof of purchase), delivery address (this cannot be a P.O. Box), and daytime contact phone number. The Promoter accepts NO responsibility for the submission of incorrect or incomplete details.
  2. Product code(s) & Serial number(s) of your Qualifying Product(s). These can be found on your product or product carton. Please ensure that these are obtained before installing the product(s).
  3. Copy of your proof of purchase: a receipt/tax invoice indicating purchaser name, date of purchase, store name (including address), invoice number, details of Qualifying Product(s) including model number, the price paid (excluding any additional charges e.g. warranty costs) and total invoice amount.
  4. A brief explanation as to why you decided to return your Fisher & Paykel product

You can provide us with your proof of purchase by either scanning or taking a photo of your proof of purchase and uploading with your claim form, by:

  1. Scanning – scan proof of purchase and save as a PDF
  2. Photo – take a photo of your proof of purchase from your smartphone and make sure it is in focus and legible.

If the above identification and proof of purchase requirements are not met, your claim may be declined in the Promoter’s discretion. You may submit a new online registration form with the correct and complete information. We may look at any prior submissions to verify any information provided.

Please ensure you retain your original receipt or proof of purchase. Failure to produce the proof of purchase when requested may, in the absolute discretion of the Promoter, result in the invalidation of your claim and forfeiture of any right to a claim. The proof of purchase must clearly state the purchaser’s name, specify the store of purchase, relevant model number, payment in full made within Australia, that the purchase was made during the Promotional Period, and if applicable that the Qualifying Product(s) is on backorder.

Upon receiving your claim, the Promoter will assess its validity, including verifying that your claim complies with these Terms and Conditions. Once your claim is verified, the Promoter will send you an approval email and the Promoter will contact you to arrange a suitable date and time for inspection of your Qualifying Product(s).

Upon registering your claim, you will receive an email from Fisher & Paykel advising of receipt of your claim. If you have not received an approval email from Fisher & Paykel within 45 days, please contact us by replying to that email, or contacting us at AUS.Promotions@fisherpaykel.com.

Please make sure to remove anything placed inside the Qualifying Product(s), and to wipe the Qualifying Product(s) clean, prior to inspection by the delivery driver.

The delivery driver will inspect the Qualifying Product(s) at the agreed date and time, to ensure the Qualifying Product(s) is undamaged, in its original condition (other than fair wear and tear) and accompanied by all accessories and instruction manuals (also in original condition). Once checked and approved, the delivery driver will confirm to the Promoter that the refund can be made and will present the purchaser with a cheque in the name of the purchaser to the value of the amount paid for the appliance by the purchaser, and will retake possession of the product.

If the delivery driver considers that the Qualifying Product(s) is damaged, or is not in its original condition (subject to fair wear and tear), or is not accompanied by all accessories and instruction manuals in their original condition, the Qualifying Product(s) may need to be returned to the Promoter for a more detailed assessment before the claim can be accepted or declined. Any refund will be withheld until such further assessment is carried out and the claim is accepted. In this instance, you will be contacted by a representative of the Promoter whether the claim is accepted or declined. If it is declined, the Qualifying Product(s) will be returned to you and if it is accepted a cheque will be sent to you at the address the delivery driver collected the Qualifying Product(s) from, unless the Promoter is advised otherwise. Where the Qualifying Product(s) is to be returned to you, you must accept the return as soon as reasonably possible.

Qualifying Products booked for inspection must not be left on the street or outside of any premises. The Promoter is not responsible for any Qualifying Product(s) stolen or damaged in these circumstances and may reject any claim as a result of such loss or damage.

This Promotion is not available to customers who have purchased the Qualifying Product(s) prior to the end of the Promotional Period and choose to delay delivery of their Qualifying Product(s) so that they cannot complete the 14 day mandatory trial period prior to 29 August 2021 in order to participate in the Promotion.

The Qualifying Product(s) must be in its original condition, notwithstanding acceptable daily use, to be eligible. Qualifying Products that have sustained damage due to mishandling or mistreatment will not be eligible.

This Promotion is only valid for purchases and use of the Qualifying Product(s) within Australia. The Promoter will only guarantee to collect returned goods from major metropolitan areas of Australia serviced by the Promoter’s delivery drivers. The costs of collection within major metropolitan areas will be covered by the Promoter. If you live outside of a metropolitan area, there will be a reasonable collection charge that you will be advised of and must be paid to the Promoter prior to collection. The Promoter reserves the right to vary the conditions and timing of collection of products requiring refunds outside of major metropolitan areas of Australia serviced by the Promoter’s delivery contractors.

Participating Retailers

To be eligible to participate in the 90 Day Money Back Guarantee, you must have purchased the Qualifying Product(s) from one of our Participating Retailers.

General

This Promotion applies only to retail purchases (paid in full) of A-grade Qualifying Product(s) (strictly no trade seconds) made from our Participating Retailers. Purchases of Qualifying Product(s) made by layby or Afterpay arrangements will not be accepted unless the purchase price and any other amounts owing are paid in full prior to registering your claim for this promotion. Qualifying Product(s) purchased under finance or payment agreements do not qualify for this Promotion.

The Promotion is only available for consumers and is not applicable to trade (commercial) or wholesale suppliers, this includes but is not limited to purchases made from suppliers that do not generally sell direct to the public.

All claims are subject to verification by the Promoter. The Promoter reserves the right, at any time, to verify the validity of claims (including contacting the place of purchase) and claimants (including a claimant's identity, age and place of residence) and to disqualify any claimant who submits a claim that is not in accordance with these Terms and Conditions or who tampers with the claim process. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

Incomplete, indecipherable, or illegible claims will be deemed invalid.

Any misrepresentation or fraudulent information by the purchaser will disqualify any claims.

If the Promoter is unable to verify the authenticity of the serial number supplied during the claim process, the claimant shall, if requested by the Promoter, provide an electronic image of the serial number or cut out and post in the serial number from the product carton.

The Promoter reserves the right to withhold and / or refuse payment of the cash back where it suspects that any false or fraudulent claim is being made or where a claim has been made which does not comply with these terms.

The Promoter reserves the right to vary these Terms and Conditions without notice, to modify, reschedule or terminate this Promotion or to modify or extend the closing date and criteria of this Promotion at its discretion, to the extent permitted by law.

The Promoter’s decision on all matters pertaining to this Promotion is final and binding and no correspondence will be entered into, except as otherwise stated in these terms and conditions. Claims are not transferrable or assignable.

Nothing in these Terms and Conditions is intended to exclude, restrict or modify any consumer rights under the Competition and Consumer Act 2010 (Cth) or any other legislation which may not be excluded, restricted or modified by agreement.

The Promoter (or its associated or affiliated companies or third parties who have licensed its brands to the Promoter or contributed to the application) (Content Owner) own or license from third parties all application content. All application content remains the sole property of the applicable Content Owner and is protected under all relevant copyright, trade mark and other applicable laws. Nothing on the application should be construed as granting any license or rights to use or distribute any application content, without the Promoter’s express written agreement or of the other applicable Content Owner.

This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook. Entrants understand that they are providing their information to the Promoter and/or agencies acting on its behalf and not to Facebook.

Except for any liability that cannot be excluded by law, the Promoter and the Participating Retailers (including their officers, employees and agents), Facebook or any other such social media this offer is promoted on, excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of property); whether direct, indirect, special or consequential, arising in any way out of this Promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter's control); (b) any theft, unauthorised access or third party interference; (c) any claim or offer that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in the Promotion value; (e) any tax liability incurred by a entrant; or (f) participation in the promotion.

You accept the cheque for the refund entirely at your own risk and indemnify the Promoter in respect of any claim for accident, injury or property damage that may occur in connection with the refund and/or Promotion.

Any cost associated with accessing the promotional website is the entrant's responsibility and is dependent on the Internet service provider used. The use of any automated entry software or any other mechanical or electronic means that allows an entrant to automatically claim repeatedly is prohibited and will render all claims submitted by that entrant invalid. If for any reason, any aspect of this Promotion is not capable of running as planned including, but not limited to, by reason of infection by computer virus, mobile network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend this Promotion, or invalidate any affected entries.

If an impact of, or related to, Covid (including the Australian Government’s response to Covid) occurs that results in the Promoter being unable to run this offer (for example the Qualifying Product(s) cannot be inspected or picked up), then the Promoter will end the promotional offer and will give any purchaser that has made a claim, notice as soon as practicable of the occurrence of the Covid impact and the probable extent to which the Promoter will be unable to perform, or will be delayed, in performing its obligations. For the purposes of this paragraph “Covid” means the coronavirus disease of that name, as classified by the World Health Organisation on 11 February 2020, also known as COVID-19, coronavirus disease 2019, novel coronavirus, 219-nCoV and SARS-CoV-2.

The Promoter collects personal information in order to conduct this Promotion and may, for this purpose, disclose such information to third parties, including, but not limited to suppliers associated with this Promotion and as required, to Australian regulatory authorities, or use such information to contact the claimant in relation to this Promotion. The claim is conditional on providing this information. If the claimant marks the applicable box, the Promoter may use the claimant's personal information for the purposes specified at the time of collection. Claimants should direct any requests to access, update or correct information to the Promoter. All claims become the property of the Promoter. These terms and conditions are deemed to incorporate our privacy policy and by entering this Promotion, you accept the Terms and Conditions of our privacy policy. For further details see our privacy policy.

This Promotion and these Terms and Conditions are governed by Australian law.

The Promoter is Fisher & Paykel Australia Pty Ltd (ABN 71 000 042 080) of Level 1, 1 Eden Park Drive, Macquarie Park, NSW 2113.